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ATHEN iTunes U Accessibility Evaluation

ATHEN iTunes U Accessibility Evaluation. Joe Humbert M.Ed., ATACP Assistive Technology Specialist UITS Adaptive Technology Center. What will I cover?. Background information ATHEN’s iTunes U Accessibility Working Group Podcasting iTunes software / iTunes U Survey Results Statistics

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ATHEN iTunes U Accessibility Evaluation

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  1. ATHEN iTunes U Accessibility Evaluation Joe Humbert M.Ed., ATACP Assistive Technology Specialist UITS Adaptive Technology Center

  2. What will I cover? • Background information • ATHEN’s iTunes U Accessibility Working Group • Podcasting • iTunes software / iTunes U • Survey Results • Statistics • Comments • What has happen since? • iTunes Updates • New iPod • NFB/ State of Massachusetts Agreement • What we plan to do now • Links • Questions / Contact ATHEN iTunes U Accessibility Evaluation

  3. ATHEN’s iTunes U Accessibility Working Group • Formed at CSUN Technology and Persons with Disabilities conference in 2007 • Created to document problems with iTunes software because of the upcoming release of iTunes U (“iTunes University”) system for universities and colleges to distribute podcasts. • Initially the group was going to draft a letter to Apple. • Added to focus after a few meetings to include • Letter to Apple from major universities using iTunes U • Best practices for creating accessible podcasts • Eventually decided to do a survey to record actual user issues. ATHEN iTunes U Accessibility Evaluation

  4. Podcasting • A series of audio or video digital-media files which is distributed over the Internet by syndicated download, through Web feeds, to portable media players and personal computers. • A podcast is distinguished from other digital-media formats by its ability to be syndicated, subscribed to, and downloaded automatically when new content is added. • The term “podcasting” was first used by Ben Hammersley in the article “Audible Revolution” • Originally a mash up of “iPod” and “Broadcasting,” it has since be redefined to mean “ Personal On Demand broadCASTING” ATHEN iTunes U Accessibility Evaluation

  5. iTunes / iTunes U • iTunes • Is a proprietary digital media player application, introduced by Apple Inc. on January 9, 2001,at the Macworld Expo in San Francisco. The application is used for playing and organizing digital music and video files. • Current Version is iTunes 8 • iTunes U • iTunes U was announced at Cupertino, California on May 30, 2007. • Started our a beta program at Stanford. • iTunes U features free content such as course lectures, language lessons, lab demonstrations, sports highlights and campus tours provided by many top colleges and universities from the US, United Kingdom, Australia, Canada, Ireland and New Zealand. ATHEN iTunes U Accessibility Evaluation

  6. Survey Results: Statistics • General • Overall • Sensory / Mobility limitation • Assistive Technology (AT) • Participant’s Role • Operating System (OS) • iTunes Version • Script Usage • Question by Question • Effectiveness • Efficiency • Satisfaction • Summary statistics ATHEN iTunes U Accessibility Evaluation

  7. General: Overall • 27 survey participants • A handful submitted partial survey • Multiple Operating Systems • Multiple limitations • No Hearing Impaired • Only 1 with Cognitive Processing Limitation • Multiple types of AT used • Screen Reader, Screen Magnifier, Dragon NaturallySpeaking, head mouse, Braille display • Few participants use 3rd party scripts for AT • Not Statistically Significant, but gives overview of problems • Comments tell the real Story ATHEN iTunes U Accessibility Evaluation

  8. General: Sensory/ Mobility Limitation • Do you have a sensory / mobility limitation? ATHEN iTunes U Accessibility Evaluation

  9. General: Sensory/ Mobility Limitation • Sensory / mobility limitations you will be testing for: ATHEN iTunes U Accessibility Evaluation

  10. General: Assistive Technology • Assistive Technology Used for Testing : ATHEN iTunes U Accessibility Evaluation

  11. General: Assistive Technology • Since “Screen Readers” were the biggest AT here is a further break down of which Screen readers were used. ATHEN iTunes U Accessibility Evaluation

  12. General: Participant’s Role • Are they student, faculty, staff, professional: ATHEN iTunes U Accessibility Evaluation

  13. General: Participant’s Role • Since the highest response was “other” here is a further breakdown: ATHEN iTunes U Accessibility Evaluation

  14. General: Operating System • What OS do you use: ATHEN iTunes U Accessibility Evaluation

  15. General: Version of iTunes • What version of iTunes do you use: ATHEN iTunes U Accessibility Evaluation

  16. General: Version of iTunes • Break down by OS: ATHEN iTunes U Accessibility Evaluation

  17. General: Script Usage • Do you use third party scripts (i.e. jTunes) with your Assistive Technology: ATHEN iTunes U Accessibility Evaluation

  18. Question by Question break down • Each question was Evaluated in three categories • Effectiveness – can you perform the task? (Example; task can be performed using a keyboard) Efficiency • Efficiency – how easily can you perform the task? (Example: "It takes 16 tab keystrokes to perform the task" or "there is an keyboard shortcut to perform the task") • Satisfaction – your subjective opinion of how easily you could perform the task • We decide on a Likert Scale • 1 – 5 (1 being lowest and 5 being highest) • N/A (Not Applicable) was also an option, but excluded from statistics • Graphs separate into two categories 1-3 (low scores) and 4-5 (high scores) and by OS • Each question also include a section for comments • I will give an overview of the general trend. Full statistics and materials are available on request. ATHEN iTunes U Accessibility Evaluation

  19. Question by Question: Playlist • Can you select items from the Playlist? • Effectiveness ATHEN iTunes U Accessibility Evaluation

  20. Question by Question: Playlist • Can you select items from the Playlist? • Efficiency ATHEN iTunes U Accessibility Evaluation

  21. Question by Question: Playlist • Can you select items from the Playlist? • Satisfaction ATHEN iTunes U Accessibility Evaluation

  22. Question by Question: Store • Can you subscribe to a podcast? • Effectiveness ATHEN iTunes U Accessibility Evaluation

  23. Question by Question: Store • Can you select items from the Playlist? • Efficiency ATHEN iTunes U Accessibility Evaluation

  24. Question by Question: Store • Can you subscribe to a podcast? • Satisfaction ATHEN iTunes U Accessibility Evaluation

  25. Summary Statistics • Overall Scores • Help • Search • Store • iTunes in General • Average scores broken down by iTunes version • Store • iTunes ATHEN iTunes U Accessibility Evaluation

  26. Overall Scores: Help • Effectiveness ATHEN iTunes U Accessibility Evaluation

  27. Overall Scores: Search • Effectiveness ATHEN iTunes U Accessibility Evaluation

  28. Overall Scores: Store • Effectiveness ATHEN iTunes U Accessibility Evaluation

  29. Overall Scores: iTunes • Effectiveness ATHEN iTunes U Accessibility Evaluation

  30. Overall Scores: Help • Efficiency ATHEN iTunes U Accessibility Evaluation

  31. Overall Scores: Search • Efficiency ATHEN iTunes U Accessibility Evaluation

  32. Overall Scores: Store • Efficiency ATHEN iTunes U Accessibility Evaluation

  33. Overall Scores: iTunes • Efficiency ATHEN iTunes U Accessibility Evaluation

  34. Overall Scores: Help • Satisfaction ATHEN iTunes U Accessibility Evaluation

  35. Overall Scores: Search • Satisfaction ATHEN iTunes U Accessibility Evaluation

  36. Overall Scores: Store • Satisfaction ATHEN iTunes U Accessibility Evaluation

  37. Overall Scores: iTunes • Satisfaction ATHEN iTunes U Accessibility Evaluation

  38. Average Scores by Version: Store • All recorded iTunes Versions ATHEN iTunes U Accessibility Evaluation

  39. Average Scores by Version: Store • iTunes 7 versus iTunes 8 • * One 1 participant used iTunes 8 ATHEN iTunes U Accessibility Evaluation

  40. Average Scores by Version: iTunes • All recorded iTunes Versions ATHEN iTunes U Accessibility Evaluation

  41. Average Scores by Version: iTunes • iTunes 7 versus iTunes 8 • * One 1 participant used iTunes 8 ATHEN iTunes U Accessibility Evaluation

  42. Survey Comments • Select comments from multiple survey questions • “The search field is accessible. However, the results field where albums are shown is not.” • In response to the library selection question, “Requires reading the screen with the JAWS cursor and right clicking on the file. Can not access the iTunes screen with the PC Cursor, and navigating with the JAWS cursor can be cumbersome and is far less satisfactory.” • “Cannot access the menus with Dragon NaturallySpeaking version 9” ATHEN iTunes U Accessibility Evaluation

  43. Survey Comments (Cont) • Select comments from multiple survey questions • “Can only purchase one track, entire albums can not be purchased by a blind person using the keyboard from within the store.” • “I really think this [software] is extremely inaccessible to the blind and very ineffective to the blind and needs to be made widely highly accessible.” • “It's appalling that a web store should be so inaccessible.” • “iTunes needs to be designed with accessibility as a starting point. Inaccessibility is bad design, and that apple should be known for their design flare is ridiculous.” ATHEN iTunes U Accessibility Evaluation

  44. What has happened since? • iTunes Updates • Apple released version 8 • Major accessibility upgrades • Mac • iTunes 8 works in conjunction with VoiceOver to provide full keyboard control and spoken audio descriptions. • Also works with other built in Assistive Technology on Mac OS X. • Windows • Thanks to its support for Microsoft Active Accessibility (MSAA), iTunes 8 for Windows can also be used with screen readers for Windows • Apple recommend’s Voiceover for Mac OS and Window-Eyes 7 on Windows * All according to Apple. Not yet verified independently ATHEN iTunes U Accessibility Evaluation

  45. What has happened since? • iTunes Updates (Continued) • Major accessibility upgrades • iTunes Store • With iTunes 8, you can use a screen reader to browse the iTunes Store and shop for music, movies, TV shows, audiobooks, free podcasts, and other content. • And since even the sign-up process is now accessible, you can create an iTunes account without sighted assistance. • To make browsing with a screen reader easier, the iTunes Store uses headers, links, and form controls, terms and landmarks you’ve already become accustomed to while browsing web pages. • iTunes U • iTunes U also features enhanced accessibility for those using screen readers. * All according to Apple. Not yet verified independently ATHEN iTunes U Accessibility Evaluation

  46. What has happened since? • New iPod • iPod Nano (4th Generation) • Spoken Menus+ • Names of Menus • Songs • Artists • Availability • Enabled only on 4th generation Nano not backwards compatible • Required iTunes 8 • Can be toggled on and off • Adjustable Font Size • Standard • Large ATHEN iTunes U Accessibility Evaluation

  47. What has happened since? • NFB / Commonwealth of Massachusetts • Agreement with Apple to make iTunes software suite more/ fully accessible • iTunes U should be fully accessible by December 31st, 2008 • Apple will ensure the full accessibility of the iTunes software and the rest of the iTunes Store to blind people using both Mac and Windows operating systems by June 30, 2009 • Will work with Massachusetts Attorney General and NFB to maintain Accessibility of iTunes over the next three years • Apple agreed to give $250,000 to the Massachusetts Commission for the Blind ATHEN iTunes U Accessibility Evaluation

  48. What has happened since? • What we plan to do now • Continue Evaluate the accessibility of iTunes and iPods/ iPhones and validate Apple’s Accessibility claims. • Possibly relaunch survey specifically for iTunes 8 • Continue working on accessible podcasting best practices. • How you can help • Join the working group. • Link is in links slide or through ATHEN wiki ATHEN iTunes U Accessibility Evaluation

  49. Links • http://www.nfb.org/nfb/NewsBot.asp?MODE=VIEW&ID=366 • http://www.apple.com/accessibility/itunes/vision.html • http://athenpro.org/ • http://athenpro.org/wiki/index.php5?title=ITunes_U_Accessibility_Working_Group • http://www.apple.com/pr/library/2007/05/30itunesu.html • http://en.wikipedia.org/wiki/ITunes_Store#iTunes_U • http://en.wikipedia.org/wiki/ITunes • http://en.wikipedia.org/wiki/Podcasting • http://www.apple.com/education/itunesu_mobilelearning/itunesu.html • http://www.apple.com/itunes/whatis/ ATHEN iTunes U Accessibility Evaluation

  50. Questions / Contact • Questions? • Link to download survey results • http://iuadapts.indiana.edu/test3/ATHEN_iTunes_Accessibility_Results.zip • Includes • Survey data in excel format • Survey data in SPSS format • Sample outputs from SPSS • Copy of survey (HTML) • Result graphs for all question (DOC) • Contact • Joe Humbert • johumber@iupui.edu • 317-274-4378 ATHEN iTunes U Accessibility Evaluation

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