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Software Support Online: Self-Solve Knowledge Search PowerPoint Presentation
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Software Support Online: Self-Solve Knowledge Search

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  1. Software Support Online: Self-Solve Knowledge Search HP Software Support Kirk McKee

  2. The HP Services Zone Weird Las Vegas Challenge!

  3. You could win…

  4. How Weird Is Las Vegas? Brazilian born Medusa Sedusa is one of Las Vegas’ most colorful: • Female Elvis impersonators • Traffic cops • Snake charmers • Virgins

  5. How Weird Is Las Vegas? Brazilian born Medusa Sedusa is one of Las Vegas’ most colorful: • Female Elvis impersonators • Traffic cops • Snake charmers • Virgins

  6. How Weird Is Las Vegas? Las Vegas’ Bryan Berg is a world record holder for: • Eating marshmallows • Stacking playing cards • Collecting stuffed chipmunks • Attending Cher’s nightclub act

  7. How Weird Is Las Vegas? Las Vegas’ Bryan Berg is a world record holder for: • Eating marshmallows • Stacking playing cards • Collecting stuffed chipmunks • Attending Cher’s nightclub act

  8. You could win…

  9. You could win…

  10. How Weird Is Las Vegas? True or False? There are over 15,000 miles of neon tubing in Las Vegas TRUE!

  11. How Weird Is Las Vegas? True or False? Help Begins and ends with HP! HELP TRUE!

  12. HP Addresses Your Challenges: Modernizing Your IT environment Delivering Secure and continuous Data Application Availability Increasing Service Levels Within Budgetary Restraints Transitioning to Cloud Delivery Models and Reducing Datacenter Footprint

  13. Software Support Online: Self-Solve Knowledge Search HP Software Support Kirk McKee

  14. What is Self-Solve? • Allows you instant access to the collective knowledge of HP Support • Lets you access the HP Knowledge Base for • Technical solutions (user guides, knowledge docs, known issues, quick workarounds) • Manuals (download, view online) • Patches (with detailed info on specific fixes)

  15. But the Support engineers can do that for me! • Access info instantly, no waiting for engineers • While searching for info in one area, you may run into articles in other areas of interest to you, a great way to learn • Instant access available 24 x 7

  16. Ok, I'll check it out when I get around to … • Now that you have just learned how easy it is to conduct a search, try it soon while your memory is fresh • In the same amount of time it took you to open a support case, you could have already had the solution from Self-Solve. • Impress your management by answering complex questions on HP products. Don’t worry we won’t tell them where you got the answer ;-)

  17. Call to Action • Speak to a HP Software Support Professional if you have any questions or need any assistance • Start using HP’s Self-Solve Knowledge Search today!

  18. You could win…

  19. Mini-Theater Schedule Wednesday, June 8th , 2011 12:00 Application Lifecycle Management on HP SaaS- Antoine Aymer 2:00Jumpstart Private Cloud through Cloud Service Automation Success –Eric Moore

  20. Mini-Theater Schedule Wednesday, June 8th , 2011 • 3:00 Application Security in the Cloud– Taylor McKinley • 4:00 Knowledge Matters – Jim Sharp • Drive adoption and maximize your ROI • 5:00Connect: HP Software Solution Community- • Heather Caldwell • 6:00Knowledge Matters: Customized Training Solutions for Success – Jim Sharp

  21. Mini-Theater Schedule Thursday, June 9th , 2011 9:00 Leveraging the Value of the IT Performance Suite– Andy Cheong 10:00 Simplified: HP Software Premier Services– Christina Gentile 11:00 Application Lifecycle Management on HP SaaS- Antoine Aymer 12:00IT Transformation and Cloud Computing as Part of Your Hybrid Delivery Strategy – Louise Ng/Ulrike Halmer

  22. Las Vegas, Nevada June 6th-10th