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Explore the journey from traditional paper manuals to dynamic online resources for cataloging procedures, emphasizing user-centered design and adaptability to evolving needs in Technical Services.
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Online Tools… They’re for Catalogers Too! Presented by Christine Rigda Karen A. Plummer University of Akron, University Libraries ALAO Annual Conference 2002
Introduction • Why are we here? • We’ve automated our catalog • We’ve automated our shelf list • So why are we relying on paper for our procedures manuals? • Let’s put the “technical” back in Technical Services!
History – The Beginning • A history of poor documentation • Many unsuccessful efforts to put together a cataloging manual • Which memo? Which date? What IS the current version? • Are your handwritten notes more current than mine? • Procedures, policies, and project history lost with resignations, early retirements
A New Beginning • Since 1998, three new faculty hired-- all very computer literate • Four paraprofessionals and one faculty member with over 10 years service EACH! • With no authoritative procedures manual, training new hires was difficult so we decided to start with a blank slate
Objectives • To develop a comprehensive procedure manual for Cataloging • To produce the manual in an online environment for dynamic updating • To encourage cataloging faculty and staff to rely on the online resource rather than paper! • Future: To provide interactive materials for training
Research • What are OUR needs? • What other Technical Services websites are out there? • What online tools are available for FREE? • What about those subscription tools? • User-centered web design
First Attempt List of links by LOOSE categories Navigation difficult (relied on BACK button) Difficult to update Cluttered Pages not linked to supporting information Didn’t really have a plan!! Second Attempt Started with a PLAN!!! Navigation drop-down menus on every page Organized by topic Easier to update (menu stored separately from webpages) Not cluttered, lots of white-space Easier to read Contact info on each page Design
Testing • Informal (Current) • Having people look it over and play with the navigation to provide feedback • Formal (Future) • Assigned tasks and questionnaire for feedback
Conclusion • Procedures manuals should always be evolving! • As new technologies emerge and as our needs change, we CANNOT remain static! • In conclusion, resistance is futile! Technology is our friend!