Enhancing Quality and Access to Care: Empowering Service Users and Carers
This initiative focuses on improving the timeliness and ease of access to services for users and their carers. By adopting the philosophy of “no decision about me without me,” we prioritize listening to service users and incorporating their perspectives in service design, delivery, and evaluation. We ensure each service user receives thorough assessments and tailored care plans, with timely, accurate recording of interventions. Collaboration across service boundaries is essential to provide seamless care, while safeguarding the well-being of all stakeholders involved in the care process.
Enhancing Quality and Access to Care: Empowering Service Users and Carers
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Presentation Transcript
Quality Priorities Access: The timeliness and ease of people accessing services when they need them Listening & involving service users & carers: Embedding the philosophy of “no decision about me without me”, understanding the service user & carer perspective when designing, delivering and evaluating services. Care and care planning: Ensuring that each service user has appropriate assessment, care plans and treatment options to enable them to achieve their goals. Recording and evaluating care: Ensuring each intervention is accurately recorded in a timely manner so that there is appropriate communication across the care team to support the individuals care. Working in partnership: Ensuring service users who are ready to move along the care pathway are supported across service boundaries in a timely way or those services that are seeing the same person communicate effectively to prevent duplication or gaps in service provision. Fit and well to care: Ensuring that we have appropriately qualified and skilled people working in the service and that they are supported to keep well. Safeguarding: Ensuring that our service users, carers, visitors and staff are safe from harm
