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Change Management Maximize Speed and Minimize Risk in the Change Process

Change Management Maximize Speed and Minimize Risk in the Change Process. The Service Desk. Your Change Management. Your Asset Management. Your Service Level Agreements. The Complete Change Process. INCIDENT MANAGEMENT. PROBLEM MANAGEMENT. CHANGE MANAGEMENT. SERVICE LEVEL MANAGEMENT.

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Change Management Maximize Speed and Minimize Risk in the Change Process

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  1. Change ManagementMaximize Speed and Minimize Risk in the Change Process

  2. The Service Desk

  3. Your Change Management

  4. Your Asset Management

  5. Your Service Level Agreements

  6. The Complete Change Process INCIDENT MANAGEMENT PROBLEM MANAGEMENT CHANGE MANAGEMENT SERVICE LEVEL MANAGEMENT CONFIGURATION MANAGEMENT

  7. According to Best Practices… • The objective of Change Management is to: “Ensure that standardized methods and techniques are used for efficient and prompt handling of all changes in order to prevent change-related incidents”.

  8. That’s the international symbol for don’t rock the boat Changes in your world…. • What do changes look like for you…In your day to day professional life..

  9. Organizational Challenges • In everyday language, this means a change management application should: • Control the lifecycle of a change request • improve change processes that are out of control • orderly deploy an approved change request • Assess risk and potential impact of planned changes • Provide cost analysis & management functions

  10. Service – Change and Business Alignment • Is the Service Desk aligned with the business goals and a valuable component of the change process?

  11. With central Change Management you can… • Implement a set of standard lifecycle processes for managing changes • Reduce time to implement change without loss of service • Expedite decisions with built-in approval process • Increase visibility and communication of changes to both the business & service support staff

  12. With Change Management Automation, you can.. • Accept, log, and store change requests and their unique details • Establish an accessible classification system of change categories, priorities, reasons, scope and types • Ensure consistent set of change terms and data • Categorize services through predefined list of service types • Define & automate unique change tasks or select predefined tasks. • Quickly and consistently implement common change requests

  13. With a Change Management Solution, you can… • Enforce change and task dependencies • Simplify change project management • Ensure tasks are accomplished in proper sequence • Estimate number of users impacted by changes • Populate change recordswith planning details to assess risk and impactof changes • Ensure resources are neither scarce nor wasted • Evaluate the degree of business & technical risk

  14. With Change Management, you can… • Forecast labor, parts, and fixed costs of proposed changes • Categorize & track costs associated with a planned change request • Relate change costs to cost centers and assets involved in the change • Route prepared changes for approval & test prior to deployment • Establish the priority and urgency of changes • Implement changes that do not fail • Plan & implement back-out procedures if incidents arise as a result of a planned change • Notify change team to ensure corrective action

  15. Change Management allows, you to… • Communicate purpose & impact of changes • Monitor performance through associated service level agreements • Gain organizational buy-in on scope & impact of change • Execute changes to accepted standards • Create and manage work orders for work handled outside of IT • Incorporate both external vendor tasks & internal change tasks • Ensure external vendors are meeting commitments

  16. Service Level Agreement Service Desk Service Model Asset & Configuration Change With Change Management, you can… • Leverage interoperability of change management processes • Keep asset repository constantly up-to-date with associated changes • Link change request info to asset configurations • Integrate asset information to speed analysis of change impacts

  17. A Comprehensive Change Management Solution • Support for key Best Practice processes • Controls the lifecycle of a change request • improves change processes that are out of control • orderly deploys an approved change request • Assess risk and potential impact of planned changes. • Provide cost analysis & management functions

  18. Your Business,Your Way.™ Q & A Carl Anderson 978.579.2179 Carl.Anderson@remedy.com

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