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Student Workforce Performance Evaluation Guidelines

Learn how to assess and manage student workforce performance effectively using various tools and methods, from application review to performance metrics analysis. Develop clear expectations, provide corrective actions, and conduct regular reviews for optimal results.

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Student Workforce Performance Evaluation Guidelines

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  1. Keep ‘em or kick ‘em out Evaluating student workforce performance

  2. Background Where do I come from?

  3. Hiring Who will help you help others?

  4. Hiring process • Post on student job site and notify bye-mail • Technical qualifications • Review applications … Experience using University IT services: • MyUAlbany portal • UAlbany Mail and Office 365 • Blackboard LMS • UAlbanyWiFi wireless service • UNIX services for file storage or personal web site General knowledge of: • Windows operating system • Macintosh operating system • Web browsers(IE, Firefox, Safari, Chrome) • Microsoft Office(Word, Excel, PowerPoint, Outlook)

  5. Application review and scoring

  6. Interviews and training • Student staff panel • Professional staff meeting • Discussion and consensus

  7. Set up What do they need to know?

  8. Set expectations • Shadowing (probationary and mentoring period) • Clearly define expectations, rules, rewards, and penalties • Boot Camp • Student workforce handbook

  9. Correction • Corrective actions must be • Instructive • Flexible • Timely • Applied

  10. Review How are they doing?

  11. Types of review • No surprises • Ongoing, quick (mentor) • Periodic, detailed • Collect feedback • Observed impressions • Performance statistics…

  12. Performance statistics • Tickets/interactions recorded • Net substitute shifts • Incidence of late or no show • Project work and KB articles • Hours worked • Tickets per hour • Net subs per hour

  13. Performance metric

  14. Performance highlights By Mwtoews [CC-BY-2.5 (http://creativecommons.org/licenses/by/2.5)], via Wikimedia Commons

  15. Tools Where do we get the data?

  16. Data sources and analysis • Ticket tracking reports (FootPrints) • Interactions recorded • Scheduling notifications (ConPortal, Outlook) • Substitute shifts (via e-mail) • Late or no-show (via e-mail) • Hours worked • Excel for computation and summary

  17. Andrew Lyons alyons@albany.edu Questions and discussion What more do you want to know? What do you do?

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