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Generic Structures that Guide the Implementation of IT‑Based Innovations in the Public Sector

Explore the development process of IT-based innovations in the public sector through modeling sessions and practical guidelines, from opportunity to next steps.

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Generic Structures that Guide the Implementation of IT‑Based Innovations in the Public Sector

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  1. Generic Structures that Guide the Implementation of IT‑Based Innovationsin the Public Sector Sharon S. Dawes - CTG Anthony M. Cresswell - CTG Laura Black - MIT David F. Andersen - RC George P. Richardson - RC Luis F. Luna - RC Ignacio J. Martinez - RC

  2. Agenda • The opportunnity • How the idea was depeloped • The group modelling session • Pre-meeting activities • Meeting activities • Post-meeting activities • What is next

  3. The Opportunity • Past fall, MIT students visit to Albany – Laura Black presented to us her work with technology and Cross-Boundary Collaboration • The Center for Technology in Government at the University at Albany, • worked since 1993 to study just this processthrough implementation of Technology‑Based Innovations in the Public Sector • Gateways to the Past, Present, and Future: Practical Guidelines to the Secondary Uses of Electronic Records

  4. How The Idea Was Developed

  5. Modelling Session

  6. Pre-meeting Activities • Create Script (Richardson and Andersen, 1995) • Roles • Facilitator DA • Modeler/Reflector GR • Process Coach GR • Recorder LL / IM • Gatekeeper AC • Get CTG approval • Create Concept Model • Complete logistics

  7. Meeting Activities 8:30 · Review Agenda for the day · Purpose, discussion and clarification · Concept Model: a fast overview of final product · Boundary Clarification – stakeholders, actors, sectors in the model, key variable (especially stocks) elicitation, key variables and the reference mode 10:20 BREAK 10:30 · Stock mapping · Feedback loop mapping · Modeler Feedback · Next steps and future tasks

  8. The Modelling Group David Andersen Rockefeller College Donna Canestraro Center for Technology in Government Meghan Cook Center for Technology in Government Anthony Cresswell Center for Technology in Government Mark LaVigne Center for Technology in Government Ignacio Martinez Rockefeller College Theresa Pardo Center for Technology in Government George Richardson Rockefeller College Fiona Thompson Center for Technology in Government Luis Luna Rockefeller College

  9. Concept Model

  10. Concept Model

  11. Concept Model

  12. Concept Model

  13. Concept Model

  14. Concept Model

  15. Number of interactions or meetings Level of the people involved Trust Providers role to the state Providers trust to Bob and CTG Providers trust among them Individual trust Feedback from work (evidence of listening) Percent of HIMS developed Level of engagement (at meetings) – Ownership Level of leadership CTG involvement amount and role Providers appreciation about the value of HIMS to themselves Key Variables Elicitation

  16. Boundary Clarification

  17. Structure Elicitation

  18. Structure Elicitation

  19. Structure Elicitation

  20. Structure Elicitation

  21. Structure Elicitation

  22. Reflector Feedback

  23. Reflector Feedback

  24. Reflector Feedback

  25. Reflector Feedback

  26. Reflector Feedback

  27. What Is Next • Formulate the Model • Second Meeting on May, 8th • Poster in Atlanta Meeting • Paper in SD Review or other Journal • Obtaining funding to model other CTG projects • Dissertation

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