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Meeting with Veterans Organizations September 15, 2010

Discussion on the New Veterans Charter Advisory Group Report Honouring Our Commitment to Veterans and Families, The Living Charter in Action. Meeting with Veterans Organizations September 15, 2010. 1 1. Theme 1: Strengthen family support services.

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Meeting with Veterans Organizations September 15, 2010

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  1. Discussion on the New Veterans Charter Advisory Group ReportHonouring Our Commitment to Veterans and Families, The Living Charter in Action Meeting with Veterans OrganizationsSeptember 15, 2010 11

  2. Theme 1: Strengthen family support services • Existing Support is a derivative benefit from Veterans for families and includes: • Family Counseling • Rehabilitation and vocational assistance • Death Benefit • Group Health Insurance • VAC Assistance Line • Veterans Independence Program • OSISS family peer support /bereavement support • VIP benefits 22

  3. Theme 1 (continued): Strengthen family support services • Initiatives Underway Include: • Expanded Outreach Strategy will focus on reaching Veterans, still serving members and their families – e.g. work more closely with Military Family Resource Centres • National Addictions Strategy for clients and their families • Casualty protocols proactively initiate contact with casualties and their families. • Policies have been clarified to reinforce that clients' family members may be included in counseling and/or psycho-education sessions, in support of a Veteran client's treatment plan, case plan, or rehabilitation plan. 33

  4. Theme 2: Fill Service Gaps to Ease Transition to Civilian Life • 19 Integrated Personnel Support Centres • Transition Interviews to Releasing Members • Dedicated unit for applications involving serious injury • Immediate access to service and casualty information • Regional Issues Resolution Officers • Over 2000 mental health providers registered • Guidance to family physicians • VAC organizes symposia on medical and health issues • Actively partnering with University researchers 44

  5. Theme 3: Ensure Financial Security • SISIP-LTD falls within authority of DND • Treasury Board assumed responsibility on May 18, 2009 for 100% of SISIP LTD premiums for service-related disability • Research and Analysis on base salary for earnings loss benefits • Case review underway of those ineligible for both EIA and PIA • Conducted a survey of disability award recipients • Department monitors disability award levels 55

  6. Theme 4: Raise the Bar for Rehabilitation Services and Outcomes • Integrated services – what is required when it is required • Case management improvements underway • Clinical care managers made available to assist VAC staff • Rehabilitation clients’ case plans tailored to individual needs • Flexibility exists for Veterans to participate in paid apprenticeships to develop a trade or skill • Flexibility exists to access rehabilitation in the future if needed 66

  7. Theme 4 (continued): Raise the Bar for Rehabilitation Services and Outcomes • VAC measuring client outcomes through ongoing re-establishment survey • Case management delegation has been increased • Eligible spouses or survivors are provided the vocational rehabilitation benefits • Policy on rehabilitation-related expenses is being revised 77

  8. Theme 5: Actively Promote the NVC Programs and Services • Enhanced New Veterans Charter outreach strategy • VAC’s website will be re-tooled • Greater use of e-communications and social media 88

  9. Theme 6: Establish Performance Measures, Gather Data & Assess Impact • 5th National Client Survey • Life After Service Studies • Mortality/Suicide Study • Research on reintegration into workplace for Veterans with mental health disabilities • Collaboration with universities 99

  10. Government of Canada SupportHealth & Medical • If a CF member is injured, they receive immediate health care and treatment – and retraining, education and support to return to work in the military if possible. We also provide financial compensation to recognize their pain and suffering. 1010

  11. Government of Canada SupportWork & Independence • For those who are unable to go back to work in the military, they continue rehabilitation and training and can access health care and financial assistance to help them build and maintain a good quality of life. 1111

  12. Government of Canada SupportUnable to Work • If an injured soldier cannot return to work in any capacity, we offer, in addition: • Vocational assistance to the spouse, as the Veteran is unable to benefit from vocational rehabilitation • Earnings Loss Benefit until age 65 (if not in receipt of SISIP LTD Benefit) • Monthly Permanent Impairment Allowance for life if Veteran has a severe and permanent impairment • Supplementary Retirement Benefit at age 65 • Canadian Forces Income Support at age 65 if low family income 1212

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