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What is the difference between auto attendant and IVR

Find out more about the difference between Auto Attendant and Interactive Voice Response (IVR). VOIP Business' IVR delivers the auto-attendant or automated answering.<br><br>

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What is the difference between auto attendant and IVR

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  1. DIFFERENCE DIFFERENCE BETWEEN AUTO BETWEEN AUTO ATTENDANT AND IVR ATTENDANT AND IVR

  2. What is IVR? Imagine a smarter auto attendant which not just sounds great but allows a customer to actually help themselves and get them to an agent promptly. That is an Interactive Voice Response or IVR. The difference between IVR and an auto attendant is that an IVR can be directed through a caller’ voice or by pressing a specific number to choose an option. It provides information and also collects information from the caller including addresses, case numbers, credit card numbers for payments over the phone, birthdays and much more.

  3. Auto Attendant The auto attendant system allows you to interact through a computer or other devices, without needing a phone operator or a human to intervene and it guides you through the procedure. For example, an auto-attendant provides caller a menu like ‘dial 1 for sakes assistance’, ‘dial 2 for technical support’ and so on. Also, this system comes into play whenever you require call transferring to voicemail or redirect incoming calls to a different Virtual Virtual phone phone number number and so on.

  4. IVR TECHNOLOGY IVR TECHNOLOGY - - WHERE IT USED? & WHERE IT USED? & HOW DOES IVR WORKS? HOW DOES IVR WORKS?

  5. IVR Technology Where It Used? ❑An IVR system an auto communication technology. IVR provides callers a mean to interact with companies over the phone without the requirement for human assistance. Callers connect to an auto computer system through phone, that can direct their phone call by series of scripted prompts. IVR allows callers to exchange information, make transactions or reach a representative.

  6. There are just a few of the basic advantages of employing an IVR system in order to enhance your productivity and business. How Does IVR How Does IVR Works? Works? ❑ In simple terms, whenever a caller encounters voice response through mobile or phone line and so on, usually, it is IVR which gets to work and makes voice communication possible. Basically, an IVR is used to make simple computer-human interaction and dialogues, to help callers navigate a simple interactive procedure. ❑ An IVR system is used by businesses of every size to eliminate the unnecessary overhead to answer the routine inquires from callers. If a caller just wants to check your business hours, do they have to take up your employee’s time? Rather, they can hear your business hours of operation by ‘pressing 1’ on their phone.

  7. VOIP BUSINESS MULTI VOIP BUSINESS MULTI- -LEVEL IVR LEVEL IVR ✓ A multi-level IVR is an alternative option to auto receptionist which offers more powerful options in order to route incoming calls. ✓ A multi-level IVR provides you flexibility in order to create structured and multiple player phone routing menu. Also, you can route the incoming calls to any phone extension (e.g. another IVR menu, user or group), to a voicemail or to an external phone number. This is idea or multiple locations under one account. Further ensure the highest customer satisfaction, there is always the option to speak to a live receptionist if desired.

  8. IVR System for Your Call Centres ❑ The time of call centre employees is valuable. Hence VoIP IVR system for call centres VoIP IVR system for call centres takes the pain out of the incoming calls routed to a proper department. overall, IVR solution offers a wide variety of benefits for callers during heavy call ties and those customers who want easy answers to their common questions. ❑ IVR is an innovation solution which keeps callers engaged whilst assisting them with their requirements. Customers can access available information by using the digital receptionist who takes and uses the caller input to provide informational guidance, take payments and to direct incoming calls to the right party.

  9. BENEFITS FOR CALLERS BENEFITS FOR CALLERS ✓ Self service functionality allows customers to press a number in order to be directed to the right department. ✓ Callers are not subject to human error in getting to the right parties. ✓ Callers can talk to an informational recording which can provide information after the end of business hours.

  10. THANK YOU FOR WATCHING Find us Find us: 17 Ensign House, Admirals Way, Canary Wharf, London E14 9XQ website: www.voipbusiness.com Email: info@voipbusiness.com

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