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Escalation Model . Supplier Quality WIMS N5 – Version 8.0. Escalation Model – Supplier Quality. Exit. 4. Escalation Level. 3. Escalation Level. 2. Escalation Level. 1. Performers. Escalation Model – Supplier Quality. Escalation Model – Supplier Quality.

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escalation model

Escalation Model

Supplier Quality

WIMS N5 – Version 8.0

escalation model supplier quality
Escalation Model – Supplier Quality

Exit

4

Escalation Level

3

Escalation Level

2

EscalationLevel

1

Performers

escalation model supplier quality5
Escalation Model – Supplier Quality
  • Criteria for De-Escalation:
      • PPM-targets are reached
      • No repeated defects
      • Other quality targets reached
      • (if existing, e.g. related customer claims, field quality etc.)
      • Delivery performance criteria fulfilled (in case of logistics escalation)
      • Good 8D performance (reaction time, quality of content)
      • No big variety of different defect types (instable process!),
      • even if small reject quantities
      • and
      • All criteria need to be met
      • Fulfillment must be proven for minimum duration of 2 consecutive months (or longer if requested by Webasto)
internal working advices
Internal working advices
  • PPM Target Tracking Sheet can be used as an option already in level 1
  • Extended 8D reports should be requested at least for repeated defects
  • Escalation letters will be signed as follows:
    • Level 1: Head of plant logistics + Head of plant quality
    • Level 2: Supplier owner (purchasing) + Supplier development engineer
    • Level 3: Head of purchasing + Head of Supplier development