Law Enforcement Academy Asheville-Buncombe Technical Community College Asheville, North Carolina Crisis Intervention Team Training September 27 – October 1, 2010. De-Escalation Skills. Overview. 1 ½ days (12 hours) Lots of role-playing practice in small groups
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Law Enforcement AcademyAsheville-Buncombe Technical Community CollegeAsheville, North CarolinaCrisis Intervention Team TrainingSeptember 27 – October 1, 2010
Barriers to communication are the things that keep the meaning of what is being said from being heard:
Challenging postures that tend to threaten another person and escalate the situation include:
3 reasons that a consumer may be having a behavioral crisis:
-Lt. Michael Woody
(e.g., a neighbor called to say someone is upset)
Can be used when:
If you make a mistake (and you will) and the consumer escalates:
The 3 possible responses to a person who loses contact with reality, and are either hallucinating or delusional, are:
Which is the appropriate response: A, B or C?
This material was adapted from numerous sources, including: