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Discussion Topic: Human Resources Planning

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  1. 2013 T&D Benchmarking Discussion Topic:Human Resources Planning Webinar #2: Specific plans with regard to positions June 6, 2013

  2. Highlights of the 1st Webinar

  3. Issues Being faced • Utilities are facing a few overarching problems: • Competition from other industries and utility contractors for the available staffing resources for both craft and non-craft positions • Lack of funds to spend on recruiting or retention efforts • Lack of awareness that a utility is a good place to work • Finite population from which to draw utility employees • http://www.pennlive.com/midstate/index.ssf/2012/07/utility_linemen_face_long_hour.html

  4. Areas to Focus on for Insights Conference • Differences between smaller utilities with a limited population base and larger metropolitan utilities that have a much broader pool of potential employees • May add some questions or gather data for use as ammunition for change

  5. Specific plans for Positions

  6. Using retirees • Are you using or do you have plans to use retirees in some way in your T&D organization? • For what positions or activities? • Examples: storm restoration, training, special projects • What programs do you have for compensation? • Are you doing anything to encourage people to defer retirement? http://www.publicpower.org/Media/magazine/ArticleDetail.cfm?ItemNumber=15328

  7. Specific plans: skilled craft positions • Recruiting • Where are you recruiting? • Who are you recruiting? College grads, high school, same skill set different positions • What programs, events, or initiatives are used for recruiting • What messages are you sharing about the Utility as a career • Retention • How do you keep the people you have or keep them a little longer? • Replacement and Knowledge Transfer • Please briefly describe your approaches to • Apprentice programs • Mentoring • Do you have examples of methods for transferring knowledge and skills? (e.g. one-on-one training; mirroring positions; one-to-many training; grooming specific individuals to hold future positions; etc.) • Outsourcing plans • Which areas are chosen for outsourcing and why? • What are your criteria for determining the mix of internal versus contracted resources?

  8. Specific plans: degreed staff positions • Recruiting • Where are you recruiting? • Who are you recruiting? College grads, high school, same skill set different positions • What programs, events, or initiatives are used for recruiting • What messages are you sharing about the Utility as a career • Retention • How do you keep the people you have or keep them a little longer? • Replacement and Knowledge Transfer • Please briefly describe your approaches to • Apprentice programs • Mentoring • Do you have examples of methods for transferring knowledge and skills? (e.g. one-on-one training; mirroring positions; one-to-many training; grooming specific individuals to hold future positions; etc.) • Outsourcing plans • Which areas are chosen for outsourcing and why? • What are your criteria for determining the mix of internal versus contracted resources?

  9. Measurement • How you measure the success of these plans and initiatives • e.g. Employee satisfaction and engagement (vendor used; measures used)

  10. Next Steps

  11. Deliverables • Deliverables Expected • Following each webinar: • Notes from our webinar discussions following each webinar • At DRC and Insights Conferences: • Listing or presentation of key insights / practices or “learning” gleaned from webinars • Presentations of practices / initiatives from companies

  12. Thank you for your Input and Participation! Your Presenters Ken BuckstaffKen.Buckstaff@1QConsulting.com310-922-0783 Gene DimitrovGene.Dimitrov@1QConsulting.com 301-535-0590 Debi McLain Debi.McLain@1QConsulting.com760-272-7277 About 1QC First Quartile Consulting is a utility-focused consultancy providing a full range of consulting services including continuous process improvement, change management, benchmarking and more. You can count on a proven process that assesses and optimizes your resources, processes, leadership management and technology to align your business needs with your customer’s needs. Visit us at www.1stquartileconsulting.com | Follow our updates on LinkedIn Satellite Offices Corporate Offices California 400 Continental Blvd. Suite 600El Segundo, CA 90245(310) 426-2790 Maryland 3 Bethesda Metro Center Suite 700Bethesda, MD 20814(301) 961-1505 New York | Texas | Washington | Wisconsin