1 / 13

WP1: MARKET RESEARCH-RETAIL TRADE IN BASQUE COUNTRY

ALAVA CHAMBER OF COMMERCE. WP1: MARKET RESEARCH-RETAIL TRADE IN BASQUE COUNTRY. ALAVA CHAMBER OF COMMERCE. INDUSTRY/ NUMBER OF RESPONDENTS Fashion: 5 Household goods: 5 Optics/ hearing aids: 4 Food stores (groceries, butcher, fish shop): 6 Body care: 3 Others (jewellery, photo, sports): 5

virgo
Download Presentation

WP1: MARKET RESEARCH-RETAIL TRADE IN BASQUE COUNTRY

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. ALAVA CHAMBER OF COMMERCE WP1: MARKET RESEARCH-RETAIL TRADE IN BASQUE COUNTRY

  2. ALAVA CHAMBER OF COMMERCE • INDUSTRY/ NUMBER OF RESPONDENTS • Fashion: 5 • Household goods: 5 • Optics/ hearing aids: 4 • Food stores (groceries, butcher, fish shop): 6 • Body care: 3 • Others (jewellery, photo, sports): 5 28 companies with 36 establishments.

  3. ALAVA CHAMBER OF COMMERCE

  4. CHAMBER OF COMMERCE OF ALAVA INTERNET ACCESS • Private: 82,4% • In the office: 58, 2% • No access: 6,2%

  5. ALAVA CHAMBER OF COMMERCE FURTHER EDUCATION IN THE LAST 5 YEARS • Both management and employees attend training courses every year, except in food stores. • Store merchandising, selling techniques and customer service are the areas in which they have received more education in the last years.

  6. ALAVA CHAMBER OF COMMERCE Type of education that suit most: Lecture: 11% Course/ training: 76% E-learning: 13%

  7. ALAVA CHAMBER OF COMMERCE E-LEARNING AS FURTHER TRAINING • Yes, in leisure time: 35% • Yes, during business hours: 27% • No: 38%

  8. ALAVA CHAMBER OF COMMERCE AREA OF EDUCATION THAT COULD BE PROVIDED BY E-LEARNING • Work with PC: 62% • Communication with customer: 33%% • Sales/ promotion merchandise: 27% • Legislation in the retail sector: 26% • Complaints solving: 6%

  9. MOST ENERGY INTENSIVE AREAS: With customers: 81% With the boss: 12% With colleagues: 7% ALAVA CHAMBER OF COMMERCE

  10. IMPORTANCE OF QUALIFICATION ISSUES FOR YOUR EMPLOYEES: Basic selling techniques: 95% very important/ 5% important Handling difficult customers: 72% very important/ 28% important Presentation/ motivated buying behaviour: 75% very important/ 25% important Indivudual coaching: 20% very important/ 45% important/ 35% not important Team coaching: 30% very important/ 45% important/ 25% not important Time management: 31% very important/ 54% important/ 15% not important Motivation and goal setting: 71% very important/ 29% important Preventing shoplifting: 48% very important/ 40% important/ 12% not important Identifying and preventing loss: 58% very important/ 25% important/ 17% not imp. ALAVA CHAMBER OF COMMERCE

  11. Working with emotions and stress: 55% very important/ 25% important/ 20% not imp. Working with computers: 12% very important/ 40% important/ 48% not important Teamwork: 72% very important/ 25% important/ 3% not important Building foot traffic: 55% very important/ 21% important/ 24% not important Store merchandising: 80 very important/ 16% important/ 4% not important Customer loyaltity programs: 65% very important/ 33% important/ 2% not imp. Workplace safety: 72% very important/ 26% important/ 2% not important Point of sale placements: 56% very important/ 39% important/ 5 not important ALAVA CHAMBER OF COMMERCE

  12. REASONS FOR REJECTING E-LEARNING: Too impersonal: 67% No dialogue: 15% Not interested: 10% No feedback possible: 5% No direct control with the product: 3% ALAVA CHAMBER OF COMMERCE

  13. CONCLUSIONS: Course/ training is the kind of education they prefer. E-learning is valorated as a complement to reinforce the contents Almost all of them are convinced of the importance of attendance training courses. ALAVA CHAMBER OF COMMERCE

More Related