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(Behind the Orange Doors). Public Storage. Founded in 1972 as a REIT Over 2,100 locations in 38 states and 7 European Countries $2 billion revenue; S&P 500; Forbes 2000. Skillsoft Experience. Dunkin Brands Director of Global Training Over 50 custom courses Public Storage

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Public storage l.jpg
Public Storage

Founded in 1972 as a REIT

Over 2,100 locations in 38 states and 7 European Countries

$2 billion revenue; S&P 500; Forbes 2000


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Skillsoft Experience

Dunkin Brands

Director of Global Training

Over 50 custom courses

Public Storage

VP of Learning & Development

22 skillsoft catalog courses

27 custom courses


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Public Storage Field Organization

  • 2 Zones

  • 6 Divisions

  • 33 Regions

  • 205 Districts


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How We Developed This Program

We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.


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How We Defined Our Competencies

The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results:

Sales

Collections

Occupancy

People

Expense Control


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List of Online Courses for District Managers

  • Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs.

  • Drug and Alcohol Awareness (Compliance) – 2.0 hrs.

  • Basic Business Skills to Get You on the Fast Track – 2.5 hrs.

  • Interviewing Skills – Behavioral Interviewing – 2.0 hrs.

  • Business Coaching – 2.5 hrs.

  • Managing Upward Relationships – 3.0 hrs.

  • Competitive Factors in Strategic Marketing – 2.5 hrs.

  • The Fundamentals of Business Execution – 2.0 hrs.


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How We Developed the Program

  • Posed the following questions:

    • What are the main functions of an Regional Manager?

    • How does a Regional Manager spend their time?

    • What competencies/skills should a Regional Manager have to be successful?


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What are the Main Functions of a Regional Manager?

  • People Development

  • Field Execution

  • Financial Business Results

  • Operational Efficiency



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People Management Coursework

Managing High Performers – Creating a Retention Strategy

Managing Managers

Managing for High Performance

Managing the Change Process

Foundations of Leadership


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Business Execution Coursework

Balanced Scorecard – Corporate Strategy

Fundamentals of Critical Thinking Within Organizations

The Culture and foundations of Business Execution

Thinking Strategically


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Sales Coursework

Sustaining Competitive Advantage

Excellence in Service – Creating an Exceptional Service Environment



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Experience with Skillsoft

  • Easy to use

  • Comprehensive library of Courses

  • Solution - Based


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SkillPort™ Learning Management System Proving Value for Over 2,000 Customers

SkillPort 7.0

  • A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences

    • SaaS approach maximizes flexibility and minimizes burden on internal IT resources

    • Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning

    • Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog

    • Localized interfaces available in 10 languages

    • Native support for offlineplay of courses and resultssynchronization for SkillSoft courses

    • Add-On Modules include ILT and Advanced Reporting



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Single Path Learning Program

Any Order

Elective

Forced Order

  • Examples of Programs with Different Completion Types

    • Forced order

    • Any order

    • Elective

  • Forced order

    • All previous courses are implied pre-reqs

  • Any order

    • No pre-reqs, courses can be completed in any order

  • Elective Set

    • Complete set number of courses

Course 1

Course 1

Course 1

Course 2

Course 4

Course 2

Course 5

Course 3

Course 3

Course 4

Course 3

Course 4

Course 5

Course 2

Course 5


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Multiple Path Learning Program

Forced Order

“Learning Program within a Learning Program”

Complete all courses in order

Course 1

  • Set different completion types for groups of Learning Events

    • Forms learning paths

Course 2

Elective Set

Any Order

Any Order

Choose a path and complete all courses in path

Course A

Course C

Course B

Course D

Optional Set

Optional - complete any Learning Events

Book A

Job Aid


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KnowledgeCenters

Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners.

  • Targeted content and Learning Roadmaps

  • Featured Topics and links to external resources

  • Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations

  • Access to Books24x7, Mentoring services and more

  • Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor


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The Books24x7 On Demand Platform

  • An intuitive Web-based interface

  • Patented search technologies

  • Bookmarks and notes

  • Customizable RSS feeds/email alerts

  • Personal folders

  • Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives

  • Easy access/implementation options

  • Books24x7 On the Go™ mobile access

  • Seamless access from a portal or learning management system

  • Portal integration utilizing Web services technology

www.skillsoft.com


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Blended Solutions

  • SkillBlends and BLTs

  • Solution Services


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Comprehensive Services & Options

SkillSoft Advises

SkillSoft Executes

Core Services:

Learning Consultants

Application Engineers

Customer Support Desk

Fee-For-Service:

Enterprise Program Management

Blended Learning Services

Shared Services Administration

Product Support Services

Customer’s Learning Strategy


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Learning Consultants Core Service Offerings

  • Program Design

    • Help establish program objectives and implementation strategies aligned with organizational business goals

  • Curriculum Design

    • Advise on learning program design and development

  • Technical Planning

    • Coordinate resources for deployment and integration

  • Marketing and Communications

    • Recommend use of Client Community resources to reach identified target audiences

  • Administrative Processes

    • Provide access to administrator training to leverage robust platform capabilities

  • Reporting

    • Recommend reporting and review plan design to identify trends and track behaviors

  • Performance Measurement

    • Facilitate regular Program Reviews of defined business metrics using data analysis to measure success


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Solution Services: Expanded Capabilities

Strategic

Tactical

  • Enterprise Program Management

  • Business Unit Alignment

  • Business Process and Operations

  • LMS and OLSA Project Management

  • Marketing and Communications

  • Reporting and Trend Analysis

  • Shared Services Administration

  • Standard SkillPort Admin Functions

  • Batch File Design and Processing

  • Custom Report Design/Production

  • Content Mapping to Competencies

  • Customized Marketing Templates

Targeted

Practical

  • Blended Learning Services

  • Program Design and Asset Selection

  • ILT Vendor Management

  • Logistics/Participant Management

  • Communications and Coaching

  • Progress Tracking and Reporting

  • Custom Job Impact Surveys

  • Product Support Services

  • Priority Help Desk Support

  • Customized Product Training

  • Dialogue Design Consulting

  • Virtual Classroom Presenter Skills

  • SARM and ILT Configuration/Admin


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Summary

A Little Planning

+ The Right Content

+ The Right Delivery Options

= The Perfect Training Solution


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Open Forum

  • Your Solutions

  • Your Questions