Edison Electric Institute Low-Income Best Practices Workshop

1. Edison Electric InstituteLow-Income Best Practices Workshop

2. Today�s Discussion Points Introduction Selected Utilities Overview Low Income Programs and Initiatives Overview Miscellaneous Community Outreach Highlights Programs Commonalities Summary

3. Introduction Purpose & Objectives Highlight and summarize some of the Low Income Programs and Initiatives of selected electric utilities. Communicate corporate philosophies and/or initiatives concerning and Low Income Programs. Share information that may be of assistance in enhancing existing programs and services to help those in need. Provoke discussion that recognizes the importance of electricity to the users quality of life, and spur further research and local actions of conference attendees.

4. Selected Electric Utilities Overview Consolidated Edison (Con Ed) Exelon (Com Edison) Southern Company (Alabama Power & Georgia Power) Duke Energy Baltimore Gas & Electric (BGE) Message Points: Explain logic for choosing these companies Describe high level approach to discussing each company (Little background information on each company; basic corporate philosophy on Low-Income Programs & Initiatives, taking a look at programs that support this audience and how these programs are administered and funded.) Message Points: Explain logic for choosing these companies Describe high level approach to discussing each company (Little background information on each company; basic corporate philosophy on Low-Income Programs & Initiatives, taking a look at programs that support this audience and how these programs are administered and funded.)

5. Selected Electric Utilities Overview Consolidated Edison (Con Ed) Electric Service territory: New York City (except for a small area of Queens), and most of Westchester County Customers Served: Approximately 3 million electric customers Background Information: Locale Revenue/Assets # of Electric Customers Served Anyone here from New York with experience of having been serviced by ConEd? Background Information: Locale Revenue/Assets # of Electric Customers Served Anyone here from New York with experience of having been serviced by ConEd?

6. Selected Electric Utilities Overview Exelon-Commonwealth Edison (Com Ed) Electric Service territory: Illinois and Pennsylvania Customers Served: approximately 5.2 million�electric customers Background Information Share any significant insight of how Com Ed came to service parts of Pennsylvania.Background Information Share any significant insight of how Com Ed came to service parts of Pennsylvania.

7. Selected Electric Utilities Overview Southern Company (Alabama Power & Georgia Power) Alabama Power Electric Service territory: southern two-thirds of Alabama Customers Served: approximately 1 million�electric customers Georgia Power Electric Service territory: All of Georgia except four of the 159 counties Customers Served: approximately 2.25 million�electric customers Background Information Share why we chose these two entities of Southern Company. Acknowledge their ownership of other companies such as Mississippi Power, Savannah Electric, etc. May mention who services the 1/3 of Alabama not serviced by Alabama Power & the four counties in Georgia Power�s territory not serviced by them.Background Information Share why we chose these two entities of Southern Company. Acknowledge their ownership of other companies such as Mississippi Power, Savannah Electric, etc. May mention who services the 1/3 of Alabama not serviced by Alabama Power & the four counties in Georgia Power�s territory not serviced by them.

8. Selected Electric Utilities Overview Duke Energy Electric Service territory: Carolinas, Indiana, Kentucky and Ohio, the service area covers approximately 47,000 square miles in the Midwest and Southeast. Customers Served: approximately 3.9 million�electric customers Background Information Interesting to note that Duke Power, just a few years ago only served the southeast and the change and growth that has occurred with them amassing three additional territories and a few million more customers under Duke Energy umbrella. Just another sign of how the electric industry has changed and progressed.Background Information Interesting to note that Duke Power, just a few years ago only served the southeast and the change and growth that has occurred with them amassing three additional territories and a few million more customers under Duke Energy umbrella. Just another sign of how the electric industry has changed and progressed.

9. Selected Electric Utilities Overview Baltimore Gas & Electric (BGE) (A Constellation Energy Company) Electric Service territory: 2,300-square-mile area encompassing Baltimore City and all or part of 10 Central Maryland counties. Customers Served: more than 1 million Background Information DO YOUR THING! Significant public information sharing on positive recent noteworthy things.Background Information DO YOUR THING! Significant public information sharing on positive recent noteworthy things.

10. Consolidated Edison (Con Ed) Corporate Philosophy: Con Edison has a long-established tradition of contributing to and maintaining the social, cultural, and economic vitality of our service areas throughout New York City and Westchester County. To do this, we've committed ourselves to providing financial or in-kind support to organizations whose activities advance strong, vibrant, and stable communities.

11. Consolidated Edison (Con Ed) Featured Programs/Initiatives: Bill Assistance: LIHEAP, Energy Share, Low- Income Electric Rate, Arrears Avoidance Program Weatherization: Low Income Refrigerator Replacement Program Economic Development: Business Incentive Rate, EDZ Gas Rate, NYC Energy Cost Savings Program Community Outreach: Strategic Partnerships Program, L.I.F.E Other: Individual Development Account Partnership

12. Exelon- Commonwealth Edison (Com Ed) Corporate Philosophy Exelon understands that being a business leader involves more than being a reliable provider of energy services. It also means being an important part of the communities we serve and working to sustain our environment. Exelon supports numerous institutions and programs that help educate and enhance the quality of life in our communities.

13. Exelon- Commonwealth Edison (Com Ed) Featured Programs/Initiatives: Bill Assistance: LIHEAP, CAP Rate, Com Ed LIHEAP Energy Arrearage Reduction Plan, Chicago Housing Authority and Com Ed Plan, Reduced Energy Needs for the Elderly Phase II, Matching Energy Assistance Fund, Com Ed Helps Activated Military Personnel Weatherization: Low-Income Weatherization Program, Low-Income Usage Reduction Program Energy Efficiency: Solar Hot Water Pilot Economic Development: Universal Services Photovoltaic Grant Program Community Outreach: Experimental Rate Residential Hourly Energy Pricing, Universal Services Outreach Other: Customer Assistance Referral Evaluation Services, Hearing and Speech Impaired Services, Level Pay Plan, SCE�s Website, Memberships, SCE�s Equal Opportunity and Supplier Diversity Department

14. Southern Company: Alabama Power & Georgia Power Corporate PhilosophyGeorgia Power Our vision is based on a very simple premise: The quality of life in our communities directly affects the success of our business. As a company, we want to be judged not only by the service we provide, but also for what we do to improve the quality of life for all people in the places where we live and work. Alabama Power When it comes right down to it, Alabama Power is involved in so much more than keeping the lights on. We're also working to make a difference in the lives of Alabamians. We're involved in the development of our communities, the education of our young people, and taking care of our elderly, needy and disabled. At Alabama Power, we believe that by serving others in need, we serve ourselves.

15. Southern Company: Alabama Power & Georgia Power Featured Programs/Initiatives: Alabama Power Bill Assistance: Project Share, Alabama Business Charitable Trust Fund, LIHEAP, Utilities License Tax Exemption (Senior Citizen Discount), SSI TANF Discount, Bill Extender Energy Efficiency: Energy Check Up Weatherization: Alabama Business and Charitable Trust Fund Community Outreach: Various programs exist throughout different Regions of Alabama Power Company�s service area. Most are community oriented Georgia Power Bill Assistance: Project Share, Bill Extender Energy Efficiency: Energy Check Up Other: Senior Citizens Discount

16. Duke Energy Corporate PhilosophyElectric Service territory: Carolinas, Indiana, Kentucky and Ohio, the service area covers approximately 47,000 square miles in the Midwest and Southeast. Annual Revenues: Customers Served: approximately 3.9 million�electric customers

17. Duke Energy Featured Programs/Initiatives: Bill Assistance: Share the Warmth, Fan-Heat Relief, Cooling Assistance, Heat Share, Helping Hand, Winter Care, Duke Energy Fund Weatherization: Various Duke Energy Home Weatherization Programs Energy Efficiency: An Assortment of Energy Efficiency Programs Economic Development: Duke Energy Scholars, Community & Technical College Grants, National Council of Teachers of Mathematics Community Outreach: Volunteers in Action, Global Service Event, Retiree Volunteer Program, Community Volunteer Grants Other: Supports Leadership Organizations

18. Baltimore Gas and Electric Company (BGE) Corporate Philosophy BGE's corporate contributions, community service, and environmental programs are based on the recognition that our vitality as an organization depends on the well being of the communities in which we operate. Through philanthropic contributions and the personal involvement of our employees, we strive to enhance the health, welfare, financial strength and quality of life of all who live in the communities of Central Maryland.

19. Baltimore Gas and Electric Company (BGE) Featured Programs/Initiatives: Bill Assistance: MD Energy Assistance Program (MEAP), MD Electric Universal Service Program (EUSP), Fuel Fund of Maryland, Dept. of Social Services Emergency Grants, Utility Service Protection Plan, Customer Assistance Maintenance Program, Budget Billing, Alternate Payment Plans Weatherization: EUSP, Conservation Home Improvement Program, MD Single Family Housing Program, Cool Roofs Initiative Energy Efficiency: BGE Save Energy Save Money Workshops, Residential Load Management Programs, BGE Safety and Energy Savings Communications Efforts Community Services: BGE/Bentalou Elementary Mentoring Program, Carroll County Financial Literacy, Project Self Sufficiency, BGE Purple Book Community Outreach: Community Assistance Fairs, Penny Round-Up Program, Customer Medical Equipment, Fuel Fund Envelopes Other: BGE Legislative Updates

20. Programs Commonalities Of the utilities researched, the commonalities included: Energy Assistance Participation (LIHEAP) Weatherization Assistance Energy Efficiency or Conservation Education Initiatives; Economic Development Customer-focused Corporate Philosophy Community Outreach Programs & Initiatives Bill Assistance: LIHEAP, Fuel Funds (Customer Donations), Budget/ Average Payment Plans, Discounts on Energy or Customer Charges 100% of EEI MEMBERS offer some type of bill assistance Weatherization: Attic insulation, window sealing, caulking, water saving shower heads, compact flourescent lamps, education videos & training workshops & materials, cool roofs 79% of EEI MEMBERS offer some of these programs and initiatives Energy Efficiency or Conservation Education Programs: Energy Efficient Heating & Cooling System Incentives & Rebates, Energy Star- high efficiency appliance programs, Energy Audits, Financing Programs, Demand Cycling Equipment, Solar Programs for Low-Income Housing 71% of EEI MEMBERS offer Residential Programs targeted at Low Income customers Economic Development: Mentoring, Economic Development Councils, Foundations Approximately 60% of EEI MEMBERS offer programs * EEI % Stats are based on EEI Survey as of 2/11/04 Bill Assistance: LIHEAP, Fuel Funds (Customer Donations), Budget/ Average Payment Plans, Discounts on Energy or Customer Charges 100% of EEI MEMBERS offer some type of bill assistance Weatherization: Attic insulation, window sealing, caulking, water saving shower heads, compact flourescent lamps, education videos & training workshops & materials, cool roofs 79% of EEI MEMBERS offer some of these programs and initiatives Energy Efficiency or Conservation Education Programs: Energy Efficient Heating & Cooling System Incentives & Rebates, Energy Star- high efficiency appliance programs, Energy Audits, Financing Programs, Demand Cycling Equipment, Solar Programs for Low-Income Housing 71% of EEI MEMBERS offer Residential Programs targeted at Low Income customers Economic Development: Mentoring, Economic Development Councils, Foundations Approximately 60% of EEI MEMBERS offer programs * EEI % Stats are based on EEI Survey as of 2/11/04

21. Noteworthy Findings from Information According to the Dept. Of Energy, 14-20% of the gross income of low-income families accounts for their energy bills. Community Outreach Programs including Food Drives, Seniors Programs, Company- Sponsored Employee Volunteerism, Money Management Programs, Customer Medical Equipment Programs and Grant Programs to Community Organizations for Low-Income Activities are just some of the ways utilities are doing all they can to support the Low-Income population. Through partnerships and collaborations with government and private agencies utilities are demonstrating industry commitment to assist in empowering the Low-Income populations to self-sufficiency over energy consumption and management. (Reference: Chartwell Report on Energy Assistance Programs & Awareness, March 2006. Atlanta, Ga.) (Reference: Chartwell Report on Energy Assistance Programs & Awareness, March 2006. Atlanta, Ga.)

22. In Summary� A cursory review of the five selected utilities provided an opportunity to compare program offerings. Communicate the breadth of Low Income Initiatives and Actions being executed. Highlight and share workable ideas/actions to enhance existing programs. Promote further exploration of ways to best meet the needs of this population .