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BPM Systems

BPM Systems. Ray Hess V.P., Information Management The Chester County Hospital West Chester, PA. What is BPM.

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BPM Systems

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  1. BPM Systems Ray Hess V.P., Information Management The Chester County Hospital West Chester, PA

  2. What is BPM • Business Process Management: A methodology that seeks to define, optimize, automate and monitor key business processes within an organization • Used extensively in other industries • Has had limited penetration into healthcare

  3. Workflow or Process Engine • A system that manages processes for an organization • Links disparate systems and data • Components: • Definition tool • Run time processor • Business Activity Monitoring • Acts as a central nervous system, guiding and directing activities

  4. Process Engine Tools • Linkage Object • Database, Java, Web Services, other programs • Timers • Routers • Event triggers • Logic objects • UI objects • E-mail, beeper, telephone, printer, web

  5. CCH Example: Bed Cleaning Requirements • Optimize Bed Cleaning operation • Tie to clinical needs • Have automated bed cleaning function • Housekeeping alerting • Nursing alerting and priority setting • Up to the minute status monitor • Automatic escalation

  6. Elements • Beep housekeeping via text pagers • Call nursing triage nurse via IP phone • Receive status updates from housekeeping via telephone • Web UI for viewing and management • E-mail of errors to my team • Printed reports generated every day

  7. Main Process: Kicked off by an HL7 Transfer or Discharge

  8. Code Example

  9. Main Process: Kicked off by an HL7 Transfer or Discharge

  10. Bed Cleaning Status Website

  11. Bed Board Website

  12. Bed Cleaning Outcome • Daily activity reports • Decreased 50% of manual steps in the original (non-automated) process • Up for over two years; full house 24/7 for 1&1/2 years • Cleaned over 32,500 beds with the process • What about metrics? • Next Step: Using caller ID to note patient departure prior to discharge being placed

  13. Other Automations • Assessments • Departmental Alerting • Smoking Cessation • Infection Control (MRSA and VRE) • Diabetes • CHF • Microbiology • 23 Hours Observation • And others

  14. Questions

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