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Upstream, Downstream

Upstream, Downstream. Gregor Kneitz Hajnalka Sarvari. In this session. Upstream & Downstream Defined Challenges Existing Models Case Studies Conclusion. Upstream, Downstream. Upstream Engagement with Dev /Test/PM Globalization Localizability Downstream

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Upstream, Downstream

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  1. Upstream, Downstream Gregor Kneitz Hajnalka Sarvari

  2. In this session • Upstream & Downstream Defined • Challenges • Existing Models • Case Studies • Conclusion

  3. Upstream, Downstream Upstream Engagement with Dev/Test/PM Globalization Localizability Downstream Localizing resources and integrating into product Consulting Criteria Training Ready for Loc Handoff T/E/P Hand-back Build, test

  4. Challenges Different Roles Personality types Skill sets No perfect Structure Several models Upstream Impacts Downstream Hard to quantify RoI

  5. Model Overview: Separation • Pros: • Focus • Technical depth • Cons: • Conflicting interests • Doesn’t scale

  6. Model Overview: Integration • Pros: • Loc focus • WR team with Loc expertise • Cons: • Loc focus • Roles merge

  7. Model Overview: Collaboration • Pros: • Proximity • Central WR team • Balance • Cons: • Need for constant sync • Gray areas

  8. Case Study: Localizing SQL Server Planning Localization strategy defined Extent of Localization New languages – BiDi Processes defined Fundamental criteria established Localization plan Trainings Brownbagsfor the wider organization Kickoff for suppliers

  9. Case Study: Localizing SQL Server Execution Distinct roles WR: Consulting – Office hours WR: Improvement transitions Loc: File processing, coordinating with suppliers, test Loc: Status tracking and reporting Overlap Localizability and globalization issues Scheduling Shiproom

  10. The Outcome: On time sim-ship

  11. Case Study: Bug Analysis Why? Need data to drive change Assess quality and trends What? Identify sub-categories Review and assign Analyze Result Clear picture and focus areas Plan for vNext changes

  12. Conclusion Quality, Agility and Efficiency Building on people‘s strengths Clear charter and priorities Achievements easily measurable „One Team“ Job satisfaction

  13. The Evidence Last three versions SQL 2012 with 6 FTE • 2 IPM • 1 Software engineer • 1 Content engineer • 2 Test Healthy team • High work health index • 1 attrition over ~2 years Word count Total cost 13% 26% UI 240%

  14. Collaboration: Challanging to manage, but well worth it

  15. ?

  16. Спасибо 谢谢 Merci Grazie Thank you! ありがとう Danke Gracias Köszönjük 謝謝 감사합니다 Obrigado

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