Blended Dialer Software for Call Center

1. XENOTTABYTE SERVICES PVT. LTD. BlendedDIALER SOFTWARE www.vert-age.com

2. INDEX INTRODUCTION FEATURES ADVANTAGES IMPORTANCE CONTACT US www.vert-age.com

3. INTRODUCTION • A Blended Dialer is a dialer using which you can handle both Inbound as well as outbound calls. • A Dialer by definition is used when whenever the agent makes calls outbound or inbound. • It automatically dials up the contact from the database; based on agent availability it will transfer the caller to the matured agents. We think call centers either inbound or outbound depending on their business and need. • In today environment blended dialer’s works smoothly and become more and more prevalent. Due to this powerful feature of Blended Dialerenables all the small industries or medium size industries to look and act like a professional enterprise. • Using the dialer software you can easily enhance the performance of your sales. • Every call centers make and receive a high number of calls, besides the calls customer communication is also happens over multiple channels. • Maintaining this communication of incoming and outgoing calls is a huge task for call centers. • Using blended call center solution agents can make it simpler to run a call center effectively having both ways customer communications. www.vert-age.com

4. FEATURES • Increase Revenue-Using blended dialer contact center can handle both inbound and outbound call, and it opens multiple channels of communication. This will cut all the overhead and overtime, while simultaneously it also increase agents’ efficiency and productivity. • Increase Service Quality and Satisfaction-Blended dialer provides to meet your customers where they are and give them services with inbound/outbound calling, text or by video chat, and even social media. Agents are having enough time to satisfy customer needs and resolve their problem so they can earn five-star satisfaction. • Scale On-demand-Using Blended Dialer Softwarewe get more help as we have more agents where we want. Agents can be available there where the customer wants by using scale on-demand. By using a remote location of the customers we added our agents to your network so that they can solve your queries and satisfy you. • Monitor Performance-Using blended dialer software managers can see all the detailed information about agent performance. A manager uses real-time analysis and historical data so that they help agents and improve their performance. They can monitor calls, interaction with customers and encourage them to make critical decisions with full information. • Flexible call process-Using blended dialer call center software, the manager has the permission to easily switch between inbound calling process and outbound calling process. All these transactions are automated with the computer system for better visibility of calls flow and agents performance. www.vert-age.com

5. ADVANTAGES • Improve your productivity with call blending- One of the biggest problems for the organization is how to make a balance between outbound and inbound calls. Blended Dialer uses outbound agents to receive inbound calls, or using inbound agents to make outbound calls. It reduces the expanse and increases productivity. • Use outbound call when Inbound is low- Many big organizations having inbound call agents as well as outbound call agents but it’s not possible for the small business. These organization uses call blended dialer as an agent can handle outbound agents can handle inbound call when free and Vice-Versa. • Managing Callbacks- It is one of the main advantages of Blended Dialer is to manage callbacks. If the call center agent placing an outbound call for a call back then it is the responsibility of the call center to save the record. Call center managers to learn the proper way of blending calls so they can manage callbacks. • Divide agents into a group- It is too useful to divide agents of call center into groups one for each Inbound, Outbound and for Blended. Proper transition rule should be made so that agents easily switched to different modes. There should be a proper indication when agents should change mode. Therefore call blending is cost-effective and helps in increasing productivity. • Uninterrupted Support- We are here for providing instant support and free maintenance using Blended Call Center Solution. We provide the agents for configuring the software as per the customer’s requirement and given a specification of the callers. We provide 24*7 customer supports for any query on multiple channels like calls, emails, etc. www.vert-age.com

6. IMPORTANCE • Highly Efficient Features- • Blended call center solution is highly efficient and utilizes the agent availability; manage agent availability time and their skills. • Reduced Cost- • Using Blended Dialer Softwaresolution you can reduce the cost as the tool interface smoothly handles a large number of calls simultaneously. • Call Monitoring- • Every Inbound and Outbound call can be monitored using blended dialer software to meet customer demands in a smart way. • Easily call distributed- • Using Blended call center solution we can distribute incoming and outgoing calls efficiently which helps in increasing the agent’s productivity. • The scale on Demand- • Blended Dialer Software is highly scalable. As the dialer having the ability to handle inbound and outbound calls which makes it very efficient. www.vert-age.com

7. CONTACT US GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT. SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT- 0120-4349743/9650095791 E-MAIL- SUPPROT@VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM www.vert-age.com

8. www.vert-age.com