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Pizza Hut

Pizza Hut. CUSTOMER SERVICE CENTER. CUSTOMER. PIZZA HUT BRANCH. START. Total Cycle Time: Min.: ___hrs Max.: ___hrs Ave.: ___hrs. Call routed to CSR. Call 911-11-11. Prepare time. Make Pizza. CSR gets contact details and order. B. B. D. C. A. C. D. E. E. A. A. C.

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Pizza Hut

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  1. Pizza Hut

  2. CUSTOMER SERVICE CENTER CUSTOMER PIZZA HUT BRANCH START Total Cycle Time: Min.: ___hrs Max.: ___hrs Ave.: ___hrs Call routed to CSR Call 911-11-11 Prepare time Make Pizza CSR gets contact details and order B B D C A C D E E A A C Order complete and correct? N Cutting and Dispatching Total Distance Traveled: Min.: ___m Max.: ___m Ave.: ___m N Correct and in good condition? Y N First time caller? Delivery Y N Call verify Receives and pay Y Y Delays? O.R. presented to customer Branch Mgr coordinates END Call Order Slip

  3. CUSTOMER SERVICE CENTER CUSTOMER PIZZA HUT BRANCH START Total Cycle Time: Min.: ___hrs Max.: ___hrs Ave.: ___hrs Call routed to CSR Call 911-11-11 Prepare time Make Pizza CSR gets contact details and order A C D C E D E A C B A B Cutting and Dispatching Order complete and correct? N Pre-delivery checks Total Distance Traveled: Min.: ___m Max.: ___m Ave.: ___m N Delivery Correct and in good condition? Y N First time caller? Y N Call verify Receives and pay Y Y Delays? O.R. presented to customer Branch Mgr coordinates END Call Order Slip

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