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This system provides the ability to:

MyTechDesk is a Web-based work order management system developed and operated by the Technology Services division of Imperial County Office of Education . . This system provides the ability to: . Track service requests from start to completion Quick and easy to set-up

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This system provides the ability to:

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  1. MyTechDesk is a Web-based work order management system developed and operated by the Technology Services division of Imperial County Office ofEducation.

  2. This system provides the ability to: • Track service requests from start to completion • Quick and easy to set-up • Define your own categories, groups and locations • Create Portals for support staff • Audit trail of responses • Generate customized reports • View quick statistics on completed tickets • Track time spent on each incident • Allow end-users to become requestors • End-user notifications

  3. Account Info • Usernames: firstlast • Example: Alexis Lee is alee • Password: 12345 • Change your Password upon Log-in

  4. For future reference: EC website> library> mytechdesk

  5. Video • To Submit a Technical Support Request Ticket

  6. Video • Check the Status of a Technical Support Request Ticket

  7. Video • Change Profile Information or Password

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