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MAINTENANCE & TRAFFIC OPERATION INCIDENT MANAGEMENT

MAINTENANCE & TRAFFIC OPERATION INCIDENT MANAGEMENT . The Illinois Tollway - 1958. The Tollway opens in 1958 187 miles, serving 62,000 vehicles a day 8 maintenance sections 265 bridge structures 9 mainline toll plazas 15 ramp toll plazas. The Illinois Tollway - 2010.

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MAINTENANCE & TRAFFIC OPERATION INCIDENT MANAGEMENT

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  1. MAINTENANCE & TRAFFIC OPERATION INCIDENT MANAGEMENT

  2. The Illinois Tollway - 1958 • The Tollway opens in 1958 • 187 miles, serving 62,000 vehicles a day • 8 maintenance sections • 265 bridge structures • 9 mainline toll plazas • 15 ramp toll plazas

  3. The Illinois Tollway - 2010 • The Tollway in 2010 • 286 miles, serving 1.4 million vehicles a day • 2,035 lane miles • 11 maintenance sections • 636 bridge structures • 22 mainline toll plazas • 51 ramp toll plazas

  4. TOLLWAY SYSTEM MAP

  5. SYSTEM - WIDE AVERAGE DAILY TRAVEL I90 – 301,750 Tri – 593,250 I88 – 260,970 N/S - 205,210

  6. Rule of Thumb • Every minute of lane blockage on the road can create from four to nine minutes of resulting congestion.

  7. WHAT HAPPENS WHEN…..

  8. Reasons for Incident Management • It improves highway safety • It reduces traffic congestion • It reduces emissions and enhances environmental conditions

  9. Keys to Incident Management • Notification • Detection • Confirmation • Communication • Response • Site management • Clearance

  10. Notification • Motorist report to Tollway via cell phone • Internal report via State Police or Maintenance • Media report • #999 Cellular Express Line • TIMS (Traffic Incident Management Center) • CCTV surveillance observes incident • All notifications go through Computer-Aided Dispatch Center (CAD)

  11. CAD – COMPUTER AIDED DISPATCH

  12. Traffic Operation Center TIMS

  13. TRAFFIC OPERATIONS • TRAFFIC OPERATIONS CENTER – TIMS • 5A-8P Mon/Fri (weekends as needed) • 4 console workstations • 4 TIMS Computers • 4 CAD computers • 6 video wall units • Media hotlines/email notifications • Tollway LAN

  14. Traffic Operations Cont’d. • TIMS Responsibilities • Incident detection, confirmation, assessment • Monitor and report effects of construction on traffic • Communicate to the public • Media, DMS, PCMS • Regional communications

  15. Communication • Motorist - Customer • Through 39 DMS on system • Through 49 PCMS • Through the GCM web page • E-mails to media, radio, and TV • Cross agency messaging

  16. Response • 11 maintenance locations throughout system • Responsible for 25 to 30 center line miles • From 25 to 44 full-time personnel • 7 located in Chicago; 4 located in rural areas • 24 x 7 operation routine maintenance & incident response • Significant resource base

  17. Response (cont.) • All maintenance personnel trained in traffic control and as a first responders • ISP District 15 assigned to Illinois Tollway • 60 arrow-board response units • 55 fire and ambulance agreements

  18. Response (cont.) • 36 towing and service agreements • 7Vehicle recovery agreements • Hazardous materials contracts

  19. Highway Emergency Lane Patrol HELP

  20. Highway Emergency Lane PatrolHELP (cont.)

  21. Site ManagementTraffic Control • Not to be restrictive • Be aware of the needs of others • Analyze what is needed and how to establish traffic flow • Protect the scene for all responders for duration of operations • Minimize lane blockage and mitigate congestion

  22. Primary Focus Is On Safety • Protecting the responders • Attending to the injured • Safe travel through the scene

  23. On Scene Traffic Control • Inherent danger while working adjacent to live traffic • Need to establish a safe working area • Provide a temporary work zone

  24. INITIAL PHASE OF TRAFFIC CONTROL

  25. FORMAL LANE CLOSURE

  26. UN-NECESSARY LANE CLOSURE

  27. Clearance • Restore traffic flow • Safely move traffic around incident • Re-open lanes without delay • Average, 219,000 incidents • Average clear time 34 minutes

  28. Communication Coordination Cooperation Three “Cs” for a Traffic Incident

  29. Communication • I-REACH (Illinois Radio Emergency Assistance Channel) • Various agencies can communicate together • It is a tool for assisting and locating incidents • Interactions at the scene • Post incident review • Mutual field visits to facilities

  30. I-REACH RADIO • This practice is used for emergency response communications for incidents that occur on the Tollway system • Complies with the operational concepts provided under and in support of the: • National Incident Management System (NIMS) • Unified Command System (UCS) • Incident Command System Principles (ICS)

  31. Coordination • Set-up unified command • Identify the leaders; meet face to face • Assess resources needed and available • Determines staging areas for ancillary equipment • Allow time and opportunity to get the job done • Determine efficient exit strategy mitigate the impact

  32. Cooperation • Take a team approach to incident resolution • Be aware of the needs of others • Maximize safety of the responders • Maximize the efficiency of operations • Provide highest level of service to our customers

  33. Questions? Steve Musser Smusser@GETIPASS.COM IllinoisTollway.com (630) 241-6800, extension 3904

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