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Aims of Travel Email

Aims of Travel Email. Improve patient access Use of data and information to drive improvement Provide services closer to patients. Statistics. 69.3 million visits abroad by UK residents (12 months 2006-7) 9% increase in ‘visits to other parts of the world’ (outside Europe and North America

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Aims of Travel Email

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  1. Aims of Travel Email • Improve patient access • Use of data and information to drive improvement • Provide services closer to patients

  2. Statistics • 69.3 million visits abroad by UK residents (12 months 2006-7) • 9% increase in ‘visits to other parts of the world’ (outside Europe and North America • Travellers venturing to more exotic destinations • Need thorough risk assessment

  3. Reasons for travel • Holiday • VFR – visiting friends and relatives • Course field trip • Medical elective • Charity work • International University exchange programmes: China, Russia, M. East

  4. LSMP Travel Clinic • 1192 requests for travel health advice in 2006 • In the first 5 months of 2007 the demand for travel appointments was 22% greater than over the same period the previous year • Non-attendance common

  5. Intentional outcomes • Reduction in time between patient requesting and receiving travel advice from travel nurse • A better use of staff time (by reducing non- attendance) • Increased patient satisfaction with the service as travel advice is available much sooner • A more visually interesting and complete travel page on our website, ensuring all the information available at face to face appointments is available online

  6. Benefits to Patient Excellent personalised advice which includes vaccination history If imms up to date, receive all travel advice via Email at their own convenience avoiding need for booked appointment

  7. Benefits to Patient – ctd. • Students registered at the practice can access Email travel service from afar; initiate or complete vaccinations closer to home through temporary registered route • Website travel page is accessible around the world, available as an excellent resource for patients’ use before, during and after their travels

  8. Benefits to staff • Flexibility of when to do risk assessments • Better prepared for patient who attends • Consistent advice given regardless of nurse • Clear audit trail • Better use of staff skill-mix

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