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Is your CCM Resolution Arrived the End of the Road.docx

In a dialogue with Bentech, you get suggestions for solutions designed according to your specific goals using industry-leading tools. If you would like more information, we are always available for a chat about your challenge. Contact us at info@thebentech.com or 91 9502026622.<br>

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Is your CCM Resolution Arrived the End of the Road.docx

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  1. I Is s your CCM your CCM R Resolution esolution A Arrived the rrived the E End of the nd of the R Road oad? ? End of life, performance issues, compliance issues, lack of cloud roadmap. Is your Customer Communications Management (CCM) solution running out of steam? If you're feeling uncertain about your future, you're not alone. Brands want to increase customer acquisition, customer loyalty, and customer engagement. Companies are under pressure to drive growth. As such, they need to think about delivering a superior experience and connecting with customers more dynamically. A positive customer experience is another way brands can stand out from their competitors in a crowded marketplace. Customer experience is evolving at breakneck speed. According to Accenture, 64% of consumers expect companies to be more responsive to their changing needs. Most executives (88%) believe their customers are changing faster than their business can keep up. While many businesses have moved beyond a product-centric approach to focus on the importance of experience, treating it as something static can cause them to fail. Instead, organizations need to focus on adopting a customer journey approach.

  2. 5 Signs Your Supplier Ma 5 Signs Your Supplier May Not Be Ready for Your Future y Not Be Ready for Your Future Let’s See about customer communication in the experience age. Expectations are higher than ever, and CX leaders are always raising the bar. How easy is it to design and maintain communication templates? Who can edit the template and how easy is it to make changes? How interactive is the communication? How personal is it? Can communications be delivered on channels of choice (including emerging channels) - WhatsApp, RCS, SMS, email, etc.? Is it possible to add dynamic content while ensuring the latest approved version? These are important questions to consider when evaluating your current communication experience as well as your future strategic goals. Does your CCM provider have the ability to keep you raising the bar? Here are some things to keep in mind: 1. End of life 1. End of life Has your vendor communicated that it will move your CCM solution to end-of- life, enforcing a mandatory migration path? When such drastic changes occur, it is best to review existing processes for improvement and innovation. 2. Performance 2. Performance Is your CCM provider struggling to export high volumes of traffic? Are teams working on synchronous communications facing delays or lag issues? If so, there may be an opportunity to reduce time-to-market when launching new products and communications significantly. 3. Cloud 3. Cloud To support digital transformation, suppliers must develop strategies that support modernization. Does the provider have a cloud-native architecture for microservices? Does your provider enable you to run anywhere and scale globally in your preferred location (public cloud, hybrid cloud, or off-cloud)?

  3. 4. Compliance 4. Compliance Is it a challenge to adapt to new requirements and business needs? Is your communication keeping up with the changing needs and tastes of your customers? It's important to ensure that your customers' communication preferences are maintained and that your business can quickly adapt to new industry regulations. 5. Lack of a CXM roadmap 5. Lack of a CXM roadmap Customers want to drive the digital conversation. The market is changing - from CCM to Customer Experience Management (CXM). It brings a new engagement model and a better, more personalized customer experience. Are your suppliers also on the journey from CCM to CXM? Is there the ability to provide migration from CCM to CXM? Benevolence Technologies is helping many organizations adopt a modern Benevolence Technologies is helping many organizations adopt a modern journey journey- -centric approach. Bentech can provide you with the expertise needed centric approach. Bentech can provide you with the expertise needed to help you quickly see positive results. In a dialogue with to help you quickly see positive results. In a dialogue with Bentech suggestions for solutions designed according to your specific goals using suggestions for solutions designed according to your specific goals using industry industry- -leading tools. If you would like more information, we are always leading tools. If you would like more information, we are always available for a chat about your challenge. Contact us available for a chat about your challenge. Contact us at at info@thebentech.com info@thebentech.com or +91 9502026622. Bentech, you get , you get or +91 9502026622.

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