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AMU ASSESSMENT FALL 2008

AMU ASSESSMENT FALL 2008. BACKGROUND. 2,499 surveys administered via email in the end of October/beginning of November 34% response rate (868 respondents) 517 students (74% of respondents) 64 staff 47 faculty 35 administrators 98% of respondents utilized the AMU and/or Annex.

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AMU ASSESSMENT FALL 2008

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  1. AMU ASSESSMENTFALL 2008

  2. BACKGROUND • 2,499 surveys administered via email in the end of October/beginning of November • 34% response rate (868 respondents) • 517 students (74% of respondents) • 64 staff • 47 faculty • 35 administrators • 98% of respondents utilized the AMU and/or Annex

  3. DEMOGRAPHICS • 63% Female • 74% Students • 19% Freshmen • 25% Sophomores • 17% Juniors • 22% Seniors • 17% Graduate/Professional • 51% Living in residence halls/ 34% off-campus in 53233

  4. Overall Findings • 77% of respondents visit the AMU at least once a week • Majority of respondents utilized Weasler (57%), Varsity (58%) & Annex (74%) at least occasionally Importance of AMU to Overall Experience On-Campus

  5. Why Are They Visiting Us?

  6. 3.4 Overall Cleanliness (compared to 3.3 in 2006) • 3.6 Overall Impression of the AMU and its services (compared to 3.4 in 2006) • What are the most popular times to visit the AMU? • 1. Noon-2pm (39%) • 2. 5-7pm (27%) • 3. 2-5pm (26%) • Where are they getting info about campus activities?

  7. AMU SERVICES

  8. Customer Service Comparison2006-2008

  9. University Information Desk

  10. DINING

  11. Dining Frequency at the Three Most Popular Dining Locationsn=791

  12. Dining Frequency By Respondent

  13. Food Quality Comparison2006-2008

  14. Food Quality Assessment of Marquette Place Stations

  15. Food Quality

  16. Customer Service Comparison2006-2008

  17. Dining Customer Service

  18. A Closer Look at the Annex

  19. MEETINGS

  20. Respondents Preference for Meeting Locations

  21. Quality of Meeting Services Comparison 2006-2008

  22. Assessment of Reserving & Utilizing Meeting/Event Space

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