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Chapter 15

Chapter 15. Management: A New Way of Thinking. MANAGEMETN AND SUPERVISION. Differences between management and supervision Management is concerned with the totality of the organization. Supervision functions at the operating level – working directly with employees as they do their work.

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Chapter 15

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  1. Chapter 15 Management: A New Way of Thinking

  2. MANAGEMETN AND SUPERVISION Differences between management and supervision • Management is concerned with the totality of the organization. • Supervision functions at the operating level – working directly with employees as they do their work.

  3. THE ECONOMIZING SOCIETY Three means of organizing a society and dealing with its economic problems • Tradition • The wisdom of experience • Command • Imposed authority • Market System • Emphasizes the free choice of individuals

  4. THE MANAGERIAL REVOLUTION • Frederick Taylor – scientific management movement • Work process focus – careful study of work to be done results in increased worker productivity • Henri Fayol • Organizational theory

  5. HOSPITALITY PIONEERS • E. M. Statler • Vernon and Gordon Stouffer • Howard Johnson • Harland Sanders • Ray Kroc • Kemmons Wilson • Sam Barshop

  6. WHAT IS MANAGEMENT? What is Our Business? • Who is the customer? • What is the value to the customer? • What will our business be? • What should our business be?

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