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PDCA Training Series 2 DO. Matt Gilman Spencer Soderlind Brieshon D’Agostini October 19, 2011. Can you relate?. Today’s objectives. Develop a future state Build an action item and data collection plan Pilot the improvement. P D CA. “Plan” Part 2 Recap. S.M.A.R.T Goals

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PDCA Training Series 2 DO


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    1. PDCA Training Series 2DO Matt Gilman Spencer Soderlind Brieshon D’Agostini October 19, 2011

    2. Can you relate?

    3. Today’s objectives Develop a future state Build an action item and data collection plan Pilot the improvement

    4. PDCA

    5. “Plan” Part 2 Recap S.M.A.R.T Goals Root Cause Analysis Event Scope Planning Your Team Map your “current state” process

    6. Tools Recap 5 Whys Cause & Effect or Fishbone diagram Affinity diagram Pareto chart Process mapping

    7. Developing “Future State” Define “waste” Analyze the “current state” Identify “waste” Identify “value added” Carry forward “value added”

    8. Defining waste • From your client/customer’s perspective • Are they willing to pay for “it?” • Does it physically change “it?” • Is “it” done right the first time?”

    9. Waste in service-based organizations

    10. Quick Poll Yes or no? My organization currently focuses on eliminating these types of wastes?

    11. WhyFocusonWaste? • Most processes are 90–95% non-value-added waste. • Focusing on eliminating waste is the best leverage for an improvement effort. • Quality and service level are enhanced. 12

    12. Your “waste lens” Is the step absolutely necessary? Is the right person performing it? Is it being done at the right time in the process?

    13. 35 steps • 5 separate signatures • Up to four weeks for approval

    14. S.M.A.R.T. Metrics

    15. Balanced metrics Cost Quality Service People

    16. Summary slide Identified and removed waste from your current process Built a new map with a focus on value-added steps and constant flow Decided, as a group, on what to measure

    17. Pilot your new process

    18. Piloting decisions How long? By whom? 30-60-90 day check-ins

    19. Next PDCA training • Check & Act • Analyze improvement data • Document and share results • Sustain the improvement November 16, 1:30-3:30