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PDCA Training Series 2 PLAN, Part 2

PDCA Training Series 2 PLAN, Part 2. Matt Gilman Spencer Soderlind Brieshon D’Agostini September 28, 2011. Today’s objectives. Plan the improvement: scope, team, schedule Build a process map Identify root causes. P DCA. Plan 1 Recap: Identify & Prioritize.

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PDCA Training Series 2 PLAN, Part 2

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  1. PDCA Training Series 2PLAN, Part 2 Matt Gilman Spencer Soderlind Brieshon D’Agostini September 28, 2011

  2. Today’s objectives • Plan the improvement: scope, team, schedule • Build a process map • Identify root causes

  3. PDCA

  4. Plan 1 Recap: Identify & Prioritize www.adesblog.com/category/getting-things-done/

  5. S.M.A.R.T. Goals

  6. Scope your event • Scope: strictly defining the process you intend to improve

  7. Plan the Team • Sponsors and leadership support • Main reason why improvement efforts fall short • Why a team? • Multiple views • Empower the people doing the work • Who should be involved? • Representation from all affected parties • Managers • Staff • Customer/Client

  8. Plan your schedule • Schedule will be determined by: • Data • Scope • Urgency • Team availability • Enough time for the team to be focused on the AIM until an improvement plan can be built • Half a day? Four-five days? • Better to have too much time and leave early! • Build in time for report-outs to the sponsor

  9. Prepping for your event • Understand the “current state” • Talk to the staff that do the work • Statutes, rules, laws, and regulations • Process map • DON’T form a solution before the event! • Ask staff to review the map and materials

  10. Tools for the event • Process maps • Root cause analysis tools

  11. What is a “Process?” • A series of activities, done in a sequential manner, that lead to a desired result that satisfies a customer or end user. Input Step 1 Step 2 Step 3 Output Supplier Customer or End User

  12. Process Maps Decision Step in the process Start Step in the process End

  13. Process Map detail • High-level: includes main processes, not every task within each step • Detailed: includes every task from input to output

  14. Building the map No Yes

  15. Root Cause Analysis • Tackle the real problem • Gain a better understanding of the problem’s context • Ensure the best possible solution • Multiple tools and methods

  16. The 5 Whys PROBLEM: The Jefferson Memorial is eroding • WHY? It has to be powerwashed frequently • WHY? It’s covered in bird droppings • WHY? There are a lot of birds • WHY? There are a lot of bugs for the birds to eat • WHY? The bugs are attracted to the lights at dusk SOLUTION: turn the lights on a half hour later! Saves money on powerwashing Saves money on restoration

  17. Cause-and-Effect Diagram Potential Causes (Environment) Potential Causes (Materials) Effect (Problem Statement) Potential Causes (Equipment) Potential Causes (Methods) Potential Causes (People)

  18. Fishbone Diagram example PROBLEM: The new copier is jamming frequently (Environment) (Materials) Damp paper from old ceiling leak Paper type Jammed Copier Broken/dirty rollers Staff trying to “fix” machine Loading paper incorrectly (Equipment) (Methods) (People)

  19. Prioritize Root Causes • Pareto charts • Multi-voting • Using data to prioritize

  20. Next PDCA training • DO • Develop the future state • Build an activity and data collection plan • Pilot the improvement October 19, 1:30-3:30

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