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NoEE Awards – Improving the Bottom Line Steve Tickle General Manager, Speciality Cabling Solutions

NoEE Awards – Improving the Bottom Line Steve Tickle General Manager, Speciality Cabling Solutions 1 st December, 2011 . Agenda. Who we are and what we do EFQM - Our Journey so far The Bottom Line Key Messages. ABOUT BRAND-REX. Our Business

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NoEE Awards – Improving the Bottom Line Steve Tickle General Manager, Speciality Cabling Solutions

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  1. NoEE Awards – Improving the Bottom Line Steve Tickle General Manager, Speciality Cabling Solutions 1st December, 2011

  2. Agenda • Who we are and what we do • EFQM - Our Journey so far • The Bottom Line • Key Messages

  3. ABOUT BRAND-REX Our Business Europe’s leading supplier of communication infrastructure cabling solutions A niche provider of extreme environment speciality cabling solutions Design, develop, manufacture and support copper & fibre cable and connectivity systems Reputed for providing highest performance systems Our name is synonymous for Quality, Reliability and Service

  4. ABOUT BRAND-REX Our Company Sales: € 100m Employees: 400 Market Position: No.1 in UK, No.2 in Europe Global Locations: 17 Serving Customers in: 53 countries Experience: 38 years + Core Manufactured: 1.4 billion metres per year Outlets sold: 5.2 million per year Core Technologies: Harsh environment cabling systems Copper Communication Systems Conventional & Air Blown Fibre Systems Intelligent Infrastructure & Management Data centre Solutions Core Markets: Enterprise, Data Centre, Industrial & Residential and Speciality markets

  5. Speciality Cabling Solutions

  6. OUR MARKETS Markets Aerospace Automotive Defence & Marine Industrial & OPG Rail & Mass Transit

  7. MANUFACTURING Speciality Cabling Plant Meets quality standards: ISO 9001 : 2008 ISO 14001 Automotive ISO TS 16949 Aerospace ISO AS 9100 State-of-the-Art manufacturing facility for high performance speciality cabling 115 employees in manufacturing area of 9,290m2 Main processes : Extrusion, precision tape wrapping, sintering, lacquering, heat sealing, twinning, quadding, laying-up, braiding and radiation cross-linking

  8. MANUFACTURING Taping Area PTFE Extrusion Area

  9. Values / Lean Manufacturing • 1999 - Values / Lean Manufacturing

  10. Our Values • We have respect for each other (no undermining or dismissive behaviour / no sarcasm). • We work for each other (encouragement, support and understanding). • We are open and honest (share difficulties / problems). • We lead by example (through our Values / focus on the ‘big picture’). • We have commitment and loyalty to the team (trust each other, ask “How can I help?”). • We are effective communicators (concise, clear, agreement, share good / bad news). • We have a positive attitude • (no defensive barriers, turn negatives into positives, no blaming or complaining). • We take ownership (“It’s not my job” is out; ask for help). • We have motivation and enthusiasm • (no complacency, look forward, don’t look back, build on strengths and support areas for improvement). • Enjoyment • These Values are our culture • Monitor Review Improve

  11. The EFQM Excellence Model Results Enablers People People Results Key Performance Customer Leadership Processes Policy & Results Results Strategy Society Partnerships Results & Resources Learning, Creativity and Innovation

  12. EFQM – Our Journey Stairway to Excellence B-R Leigh

  13. EFQM – Our Journey • 2002 - EFQM Journey Starts • EFQM score = 189 • 2003 - First twelve months • EFQM score = 340 • 2004 - Commitment Marque • EFQM score = 377 • 2007 - Achievement Marque • EFQM score = 500

  14. EFQM – Our Journey • 2008 NoEE Awards Finalist / Corporate Social Responsibility Award • EFQM score = 475 - 500 • 2009 - Continuity Marque • EFQM score = 510 • 2009 - NoEE Award Winner • EFQM score = 525 - 550

  15. 2009 Winners of the Private Sector – Less than 250 Employees Award

  16. EFQM – Our Journey • Elated to win a NoEE Award in 2009 • Focused on our AFIs in 2010 and 2011 • Continued to use the model on our journey up the stairway to excellence • Using the Excellence Toolkit scored ourselves at 500

  17. EFQM – Our Journey • 2008 NoEE Awards Finalist / Corporate SocialResponsibility Award • EFQM score = 475 - 500 • 2009 - Continuity Marque • EFQM score = 510 • 2009 - NoEE Award Winner • EFQM score = 525 - 550 • 2010 - Investors in Excellence • EFQM score = 500

  18. Investor in Excellence Award

  19. 2012 The Next Step - In Pursuit of Excellence • EFQM team - Carry out self assessment using the Excellence Toolkit and identify new areas for improvement. COMPLETE • Combine with December 2011 Employee Survey Feedback. SURVEY being carried out NOW • Determine action plan – December 2011 • Integrate into 2012 Business Plan

  20. 2012 The Next Step - In Pursuit of Excellence We will continue to : • Use the EFQM Self Assessment Model • Develop our Continuous Improvement culture • Promote excellence through flexible teamwork • Improve our standards • Improve our business performance • Success depends on the involvement of all staff!

  21. EFQM – Our Journey Stairway to Excellence B-R Leigh

  22. Business Benefits of NoEE Awards Participation

  23. Business Benefits of NoEE Awards Participation

  24. Business Benefits of NoEE Awards Participation

  25. Key Messages • EFQM is non prescriptive • It is about improving YOUR business • EFQM is not an instant solution • It is a continuous improvement journey • EFQM Awards are not merely about recognition • They are about gaining valuable feedback in order to improve YOUR business

  26. Business Benefits of NoEE Award Participation The NoEE Awards process helped us to improve our business performance through feedback, which helped us to develop further improvement plans, which helped us improve our business performance even further! P D C A

  27. 2009 Winners of the Private Sector – Less than 250 Employees Award

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