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Culture & Safety – Leadership and Business Growth. Safety Convention & Exposition CII Eastern Region – Raipur 31 st July 2013. Accident Statistics – An Overview. NEWS Headlines …. Developed countries have fairly low amount of accidents than developing countries. HSE – UK Statistics.

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Culture & Safety – Leadership and Business Growth

Safety Convention & Exposition

CII Eastern Region – Raipur

31st July 2013

Is Accident statistics alone reveals the safety culture of the Country, Industry or Organization ???
Safety culture is the way in which safety is managed in the workplace and often reflects

“the attitudes, beliefs, perceptions ,values & behavior that employees share in relation to safety”

safety culture
Safety Culture
  • Reflection of risk awareness
  • the product of individual and group values, attitudes, competencies and patterns of behaviour that determine the commitment to and the style and proficiency of, an organization’s health and safety programs.
  • Safety culture is how the organization behaves when no one is watching
causes of incidents

Causes of Incidents

In the past, the main causes for incidents, were considered as technical issues!

Then the incidents happened considered as inadequate implementation of HSE Management System!!

And now, the lack of HSE Culture exposes human error, as the main cause of incidents!!!

The Challenge…

“If you always do what you’ve always done, you’ll always get what you’ve always got”

moving towards excellence
Moving towards Excellence

Stage 5


Stage 4




Stage 3


Behavior based


Stage 2



Stage 1



Self Assessments

Improvement program

TQM Maturity

Measurement Program

Supporting MIS

Satisfaction Surveys,

ISO 9000. ISO 14001, OHSAS 18001

Business Processes Mapped

SHEQ Strategic Planning

Ad-Hoc Risk Assessments



Ad-hoc Training

Ad-Hoc Management Reviews

Ad-Hoc Annual Audits


Crisis Management

10 – 12 Years


hse culture step ladder
HSE Culture Step Ladder


HSE is how we do business round here


Safety Values and Values drive continuous improvement

Increasingly informed


We have systems in place to manage all hazards


Safety is important, we do a lot every time we have an accident

Increasing Trust and Accountability


Who cares as long as we’re not caught

common myths about safety culture
Common Myths about Safety Culture

Top Management is only responsible

Organization Culture and

Safety Culture are Different

Culture cannot be changed

organization safety culture
Organization Safety Culture

Core business and supporting processes,

Social relationships,


Interactional aspects.



Control and Authority

Ref: EU-OSHA-European agency for safety and health at work, Occupational Safety and Health culture assessment – A review of main approaches and selected tools, Working environment information – working paper

In the same organization culture varies from place to place

Does it reflect the real safety culture of the organization?

core characteristics of safe culture
Core characteristics of safe culture

Informed culture – Senior management commitment, support and cooperation i.e. when all stakeholders have the necessary knowledge about the personal, technical and environmental components of a systematic approach to managing safety.

Reporting culture – based on openness, transparency and trust across the whole team. People are not only encouraged and supported but also literally conduct hazard reporting, near misses and incidents

Learning culture – lessons learned are regularly communicated across the business so continual improvement is achieved.

Risk aware and planning culture – People focus on identification of hazards prior to exposing others. Being proactive in hazard identification, control and removal, and accident and injury protection as well as health preservation and promotion is important.

Caring culture – no blame is applied to those who proactively report and there is an environment of trust. Individuals are programmed to be fair, firm and friendly on their daily encounters.

in simpler words the core characteristics
In simpler words, the core characteristics
  • Safety is a clearly recognized value
  • Accountability for safety is clear
  • Safety leadership is clear
  • Safety is integrated into all activities
  • Safety is learning driven
assessment of safety culture
Assessment of Safety Culture

Ref: EU-OSHA-European agency for safety and health at work, Occupational Safety and Health culture assessment – A review of main approaches and selected tools, Working environment information – working paper

Case Study –

Safety Perception Survey @ Project sites

methodology adopted
Methodology Adopted
  • Customized questionnaire to meet the requirements of the client’s safety management system.
  • Different questions for each category of employees under the same 17 elements
  • One to one interview with selected cross section of employees
  • Collected data analyzed using software
audience response system
Audience Response System
  • Questions will be displayed in the form of presentation
  • Voting for each option using the device
  • Results will be immediately displayed on the screen
key factors influencing safety perception survey results
Key Factors Influencing Safety Perception Survey Results
  • The safety culture survey outcome depends on:
    • Sample size (Min. 10%)
    • Sample spread (Across departments)
    • Customized questionnaire (to suit the safety management system of the organization)
    • Administration of questionnaire (Ability of engineer to convincingly explain the employee)
    • Definition of Acceptable Safety Perception Level (ASPL)
    • Interpretation of scores obtained
trends in practice shifts noticed in recent times
Trends in Practice … Shifts noticed in recent times

Sustainable culture improvement cannot be achieved overnight

Building & Sustaining safety culture involves improving competency & execution in all of the cultural elements
  • Management Commitment
  • Safety policy
  • Safety Goals & Plans
  • Performance standards
  • Organization responsibility & accountability.
  • Progressive motivation
  • Effective two way communication
  • Safety training
  • Accident reporting and investigations
  • Safety auditing
  • Contractor Safety
the benefits of excelling in safety
The Benefits of Excelling in Safety
  • Improves business
  • performance by creating
  • safe work environment.
  • Helps protect brand and
  • public image
  • Leverages current
  • strengths of the
  • organization
leadership traits or qualities
Leadership traits or qualities
  • Establishing priorities
  • Setting and maintaining level of expectations
  • Enforcing accountability
  • Challenging the attainment of excellence
Evolution of Safety Culture

At Risk Behaviours and Operational Discipline can better be addressed through Safety Culture

safety management system vs safety culture
Safety Management System Vs. Safety Culture

The culture of the organization is much more

positive safety culture indicators
Positive safety culture Indicators
  • Visible management commitment at all levels in the organization.
  • Good knowledge and understanding of health and safety throughout the
  • organization
  • Clear definition of the culture that is desired
  • Lack of competing priorities with health and safety (e.g.Prduction and
  • quality)
  • A realistic idea of what is achievable while being challenged
  • Visible evidence that investment is made into helath and safety, including
  • the quality of working environment, equipment provided
  • Being proactive so opportunities for improvement are dealt with before
  • problem arise
  • Good communication up, down and across the organization
  • A fair and just discipline system
  • Meaningful involvement of the workforce in all elements of health and
  • safety
poor safety culture indicators
Poor Safety Culture Indicators
  • Routine procedural violations
  • Failure of compliance with and health and safety systems
  • Management decisions that put production or cost before safety
  • Incidents not analyzed in depth and lessons not learned
  • Employee safety concerns not dealt with promptly
  • Disproportionate focus on technical issues
  • Lack of self assessment processes
  • Lack of learning
  • Unwillingness to share or cooperate
  • Failure to deal with findings from independent review
Art of safety


Science of safety


Top management commitment, support and leadership

Training for attitude, belief etc

Safety management standards, systems

Fostering a strong safety culture

Life cycle safety risk management

Total employee empowerment


Stake holder and supply chain member involvement

Rewards and recognition


For a zero-injury safety culture, the key organization attributes are -

  • Organization commitment
  • Openness to change
  • Job satisfaction
  • Mutual trust and respect between management and worker
  • Organization citizenship behaviour
  • Excellent communication and cooperation
This is just a beginning . Many more such efforts are required for building good safety culture in the construction sector of India.
Peoples attitudes and opinions have been formed over decades of life and

cannot be changed by having a

few meetings or giving a few lectures

- Mao Tse Tung