People Focused. Performance Enhanced

1. People Focused. Performance Enhanced OUR TRAINING MANUAL

2. People Focused. Performance Enhanced OUR MISSION To Serve as Catalysts for Personal, Organizational, National and Global Transformation

3. Who needs us? • Are a manager wanting to improve your level of achievement? • Are you having difficulties in managing your team or employees? • Are you faced with personal difficulties which are preventing you from working effectively? • Are you a ‘high flyer’ and want to fly even higher? • Are you an owner-manager who wants to more effectively manage your people and organizationto attain their full • Potential? • Does your organization need to improve its overall business performance ? • Do you recognize that the development of key employees and teams through coaching is an effective way of • achieving this? • Are you are a business owner, manager or team needing with; Gaining clarity of the business purpose, vision, mission, • values and goals; Identification of issues affecting the performance of the organization; Brainstorming of solutions an • strategies to move your business forward? • Are you a team needing to change its working practices, responsibilities and dynamics in line with organizational changes? • Are you a dysfunctional team in which individual members need to communicate better and work more effectively • Together? • Are you a new team of people working together for the first time? • Have you received some formal sales training or already have a level of competence and the coaching is used to improve selling skills further? • As a manager you need an increased level of performance from your own salespeople so they can sell more • effectively? • Do you have new products, services and sales targets? People focused. Performance Enhanced

4. OUR VSP Diagnostic tool – The Wheel-Of-Life With our coaching experience we can provide support to individuals within your organization who wish to make some form of significant changes happen that will ultimately influence their performance. As Coaches using various tools and methodologies such as the “wheel of life” we help individuals explore what they want in life and how they might achieve their aspirations and fulfill their needs. People Focused. Performance Enhanced

5. About the Wheel-Of-Life Work and Lifestyle Balance-WLB: When work or a career dominates and encompasses a much greater part of one’s life, so much so that the rest of the persons life, everything outside of work does not get enough attention, then work life balance is an issue. If you reflect on your life you may notice that career wise you are succeeding, though at a price to your personal life. The Wheel of Life is a tool often used in life coaching to look at the various segments of one’s life; to determine where you are today and where you aspire to be. The areas that are lacking in cab be a good place to be coached on. It is not enough to just identify these areas, you must set aside time and resources to change them, to experience balance, peace, tranquility, fulfillment, happiness, and Joy The eight spokes of the wheel of life are: Business/Career Finances Health Family and Friends  Significant other/Romance Personal Growth Fun and Recreation Physical Environment People Focused. Performance Enhanced

6. People Focused. Performance Enhanced OUR VSPTRAININGMODULES • VSP CULTURE: “Your culture rules your world”. • VSP ATTITUDE: “Your attitude determines your Altitude”. • VSP BELIEF: “If only you can believe ALL things are possible for you” • VSP PEOPLE:“Successful people create successful Organizations” • VSP MIND: “Whatever the mind can conceive it can achieve”.

8. SENSES EDUCATION VALUES S+ E +V = C U L T U R E VSP CULTURE People Focused. Performance Enhanced TRAINING MODULE 1 TM YOUR CULTURE ULTIMATELY REINFORCES YOUR BELIEF SYSTEM

9. SENSES PROCESSES & SYSTEMS EDUCATION KNOWLEDGE & TECHNOLOGY VALUES CODE OF CONDUCT THE ELEMENTS THAT INFLUENCE WORKFORCE CULTURE. THE ELEMENTS THAT INFLUENCE AN ORGANIZATION’S CULTURE. IMAGINE AN ALIGNMENT OF CULTURES; WHEN ALL ELEMENTS THAT MAKE UP THE WORKFORCE CULTURE ARE CONGRUENT WITH THAT OF OUR ORGANIZATION THE NATURAL RESULT WILL BE - TOTAL CUSTOMER EXPERIENCE.

10. VSP CULTURE - TRAINING MODULES People Focused. Performance Enhanced • WHAT IS AN ORGANIZATION ? • ORGANIZATIONAL AUDIT. • WHO ARE WE ? • WHY ARE WE HERE ? • WHERE IS OUR FIELD ? • UNDERSTANDING ORGANIZATIONAL CULTURE, STRUCTURE & SYSTEMS. • PERSONAL GROOMING ? • COMMUNICATING OUR CORPORATE BRAND THROUGH OUR PERSONAL • BRAND OUTLOOK. CORPORATE BRAND. [MOMENT OF TRUTH] JOB ROLE ; PERSONALITY ; AND SKILL BALANCE. • PERSONAL ASSESMENT AND JOB FIT. • STRIKING THE BALANCE BETWEEN CAREER, PROFESSION • AND OCCUPATION. VALUES. [CODE OF CONDUCT] • DEFINITION. • INDIVIDUAL & CORPORATE VALUE ASSESMENT. • SOURCES, PURPOSE AND RESULTS OF VALUES. • ELIMINATION OF CONTRARY & WRONG VALUES. • UNIVERSAL LAWS OF VALUES • REFINING YOUR VALUE LIST. • CLARIFYING VALUE STATEMENTS – THE KEY. • EXAMPLES OF MODEL VALUES. SENSES. [SYSTEMS & PROCESSES] • THE 5 SENSES. • VISUAL, AUDITORY AND KINESTHETIC DISTINCTIONS. • UNDERSTANDING YOUR SENSORY CODE, PATTERN & PREFERENCE. • UNDERSTANDING OTHER PEOPLE’S SENSORY CODES & PATTERNS. • ACCESSING CUES. • THE TEST / SOLUTION. • DEVELOPING A BALANCED SENSORY CODE & PATTERN. • UNDERSTANDING ORGANIZATIONAL SYSTEMS & PROCESSES.

11. VSP CULTURE - TRAINING MODULES People Focused. Performance Enhanced • DEFINITION. • COMMON FEATURES OF EDUCATION / LEARNING. • COMMON FEATURES OF ORGANIZATIONAL KNOWLEDGE & TECHNOLOGY. • FACTORS THAT AFFECT EDUCATION / LEARNING. • FACTORS THAT AFFECT ORGANIZATIONAL KNOWLEDGE & TECHNOLOGY. • SOURCES OF EDUCATION / LEARNING. • THE LEARNING CYCLE – THE [T . O . T . E ] PROCESS. • TYPES OF EDUCATION / LEARNING. • THPES OF KNOWLEDGE & TECHNOLOGY. • SOME ESTABLISHED THEORIES. • OTHER COGNITIVE THEORIES OF EDUCATION / LEARNING. • THE FRAME OF EDUCATION [ MEMORY – RETREIVAL – APPLICATION ]. • LESSONS IN CURIOSITY / INFLUENCES. • - MUSIC • MOVIES • BOOKS • MAGAZINES • RELIGION • MENTORS EDUCATION / LEARNING. [KNOWLEDGE & TECHNOLOGY]

12. VSP ATTITUDE People Focused. Performance Enhanced SHOW ME A MAN THAT IS DILIGENT IN HIS WAYS, HE WILL STAND BEFORE KINGS, AND NOT ORDINARY MEN.

13. VSP ATTITUDE - TRAINING MODULES People Focused. Performance Enhanced TRAINING MODULE 2 • ATTITUDE ; SEPERATES ORDINARY MEN FROM GREAT ONES. • AS ONE OF THE MOST CRITICAL KEYS TO GREATNESS; IT HAS NOT BEEN GIVEN ENOUGH ATTENTION. • A CHANGE OF ATTITUDE, CHANGES ALL. • YOUR ATTITUDE DETERMINES YOUR ALTITUDE. • CONSTANT EFFORT, YIELD’S CERTAIN RESULTS. • CHANGE YOUR ATTITUDE AND SEE YOUR FORTUNES CHANGE.

14. VSP ATTITUDE - TRAINING MODULES People Focused. Performance Enhanced THE ATTITUDE CODE. • SOME ALL TIME GREAT ACHIEVERS. • MODELLING :- • BELIEFS • MENTAL SEQUENCE • PHYSIOLOGY DETAILS ON ATTITUDE. • DEFINITION OF ATTITUDE. • HAZARDS OF ATTITUDE. • THE INFLUENCE OF PERCEPTION ON ATTITUDE & WORK. • ADJUSTING YOUR ATTITUDE. • 5 STAR WINNING ATTITUDES AT WORK. • MANAGING ATTITUDE. • THE ATTITUDE FILTER. • HOW TO SENSE BAD ATTITUDES. • REPLACING LIMITING ATTITUDES WITH EMPOWERING ATTITUDES. • TURNING ATTITUDE INTO ACTION. • THE ATTITUDE SAFETY KIT. ATTITUDE ASSESEMENT. • SETTING PRIMARY & PERFORMANCE GOALS. • WRITING A WORK PLAN. • WRITING A LIFE PLAN. • THE MODEL FOR SETTING GOALS [ THE JOHN NABOR STYLE]. • SETTING PRIORITIES. • CONDITIONS FOR WELL DEFINED OUTCOMES. • THE STRUCTURE OF SUCCESSFUL OUTCOMES. SETTING GOALS.

15. VSP MIND People Focused. Performance Enhanced TRAINING MODULE 3 WHATEVER THE MIND CAN CONCEIVE IT CAN ACHIEVE.

16. VSP MIND - TRAINING MODULES People Focused. Performance Enhanced • HOW DO OUR MINDS OPERATE ? • IF YOU HAVE THOUGHT IT ; YOU MAY DO IT. • CHANGING YOUR THINKING PATTERNS. • R . • E . • P . • L . • A . • N . • T. THE FILTER. GUIDING THE MIND. • SOME POWERFUL PRESUPPOSITIONS. • THE POWER OF TRAINING & FOCUS. • PRACTICALS IN TRAINING THE MIND. DEVELOPING KEY MIND SKILLS. • RELATIONSHIP BETWEEN THE MIND & THE HEART. • THE SEAT OF ALL:- • INTELLECT. • EMOTIONS. • WILL. • IMAGINATION. • INNOVATION. • MEDITATION. • THOUGHT. • SOME MORE ABILITIES OF THE MIND. • THE POWER OF PERCEPTION. • THE POWER TO CREATE & DESTROY. • THE SIMULATION / REALITY CONFLICT. • THE STUDY OF GREAT MINDS. • THE PAIN & PLEASURE LESSONS. UNDERSTANDING THE POWER OF THE MIND.

17. VSP BELIEF - TRAINING MODULES People Focused. Performance Enhanced TO ACCOMPLISH GREAT THINGS, WE MUST NOT ONLY ACT, BUT ALSO DREAM, NOT ONLY PLAN, BUT ALSO BELIEVE.

18. VSP BELIEF - TRAINING MODULES People Focused. Performance Enhanced TRAINING MODULE 4 BELIEF MAKES ALL IMPOSSIBILTIES POSSIBLE. THEY CAN CONQUER WHO BELIEVE THEY CAN. THE GREATER YOUR BELIEF, THE MORE YOU CAN ACHIEVE. THEY CAN BECAUSE THEY BELIEVE THEY CAN.

19. BELIEF MOTIVATION EXPECTATIONS ATTITUDE HABITUAL BEHAVIOUR RESULTS People Focused. Performance Enhanced AT THE HEART OF EVERY ACHIEVEMENT LIES A BELIEF

20. VSP BELIEF - TRAINING MODULES People Focused. Performance Enhanced REAL LIFE LESSONS. • SOME GREAT BELIEFS. • DEFINITIONS OF BELIEF . • ORIGINS OF BELIEF. • THE 4 CHALLENGES OF BELIEF. • SOME VITAL BELIEFS. • SOME MORE ANALYSIS OF BELIEF. • LIMITING BELIEFS. • EMPOWERING BELIEFS. • BELIEFS OF EXCELLENCE. THE BELIEF SYSTEM. BELIEF ASSESEMENT. • EVERY HUMAN BEING IS UNIQUE. • NEGOTIATING BELIEFS. • SOME NLP PRESUPPOSITIONS AND BELIEFS. • 10 SHORT CUTS TO ASSESSING WHAT YOU REALLY WANT. • THE POWER TO CREATE & DESTROY. THE POWER OF STATE. • WHAT IS THE POWER OF STATE ? • HOW CAN I REPRODUCE IT ? CREATING LASTING CHANGE. • CAN CHANGE OCCUR IN AN INSTANT ? • THE HAZARDS OF DELAY. • HOW CAN I CHANGE MY BELIEF SYSTEM ? • THE UNIVERSAL STEPS TO EFFECTIVE & CONSISTENT BELIEF CHANGE. • CONGRUENCE – THE MASTER KEY TO TRANQUILITY, PLEASURE & PEACE.

21. VSP PEOPLE People Focused. Performance Enhanced TRAINING MODULE 5 PEOPLE ARE THE ARROW HEAD OF ANY ORGANIZATION’S CULTURE. PEOPLE ARE THEIR REAL ASSETS. THE LIMIT OF AN ORGANIZATION’S SUCCESS IS DEPENDENT ON IT’S PEOPLE SUCCESS. THUS SUCCESSFUL PEOPLE CREATE SUCCESSFUL ORGANIZATIONS.

22. VSP PEOPLE People Focused. Performance Enhanced THE 5 DIMENSIONS OF HUMAN LIFE. IMAGINE A BALANCE BETWEEN YOUR PEOPLE’S WORKSTYLE & LIFESTYLE Emotional Mental Spiritual Financial Physical

23. VSP PEOPLE - TRAINING MODULES People Focused. Performance Enhanced • WHO AM I ? • WHY AM I HERE ? • WHAT ARE MY ROLES ? • BENEFITS OF PERSONAL MASTERY TO THE ORGANIZATION. • PERSONAL STYLE , GROOMING & SELLING.. • THE PSYCHOLOGY OF PACKAGING YOURSELF. • PERSONALITY, ROLE AND SELF MASTERY. • HEALTH, DIET & EXERCISE FOR MENTAL,PHYSICAL & EMOTIONAL • WELLBEING. • ENERGY & PASSION FOR SERVICE, WORK & LIFE. • DEVELOPING A WORK & LIFE PLAN . • INCREASING PERSONAL PERFORMANCE ( PREDETERMINED OUTCOMES) • UNDERSTANDING THE STATE OF UNCONSCIOUS COMPETENCE. PERSONAL MASTERY & POWER. [MOMENT OF TRUTH] • PERSONAL ASSESMENT AND JOB FIT. • STRIKING THE BALANCE BETWEEN CAREER, PROFESSION • AND OCCUPATION. • DEVELOPING WINNING SKILLS. JOB ROLE ; PERSONALITY ; AND SKILL BALANCE. VALUES. • DEFINITION. • INDIVIDUAL VALUE ASSESMENT. • SOURCES, PURPOSE AND RESULTS OF VALUES. • ELIMINATION OF CONTRARY & WRONG VALUES. • UNIVERSAL LAWS OF VALUES • REFINING YOUR VALUE LIST. • CLARIFYING VALUE STATEMENTS :– THE KEY. • EXAMPLES OF MODEL VALUES. • THE 5 SENSES. • VISUAL, AUDITORY AND KINESTHETIC DISTINCTIONS. • UNDERSTANDING YOUR SENSORY CODE, PATTERN & PREFERENCE. • UNDERSTANDING OTHER PEOPLE’S SENSORY CODES & PATTERNS. • ACCESSING CUES. • THE TEST / SOLUTION. • DEVELOPING A BALANCED SENSORY CODE & PATTERN. SENSES.

24. VSP PEOPLE - TRAINING MODULES People Focused. Performance Enhanced • DEFINITION. • COMMON FEATURES OF EDUCATION / LEARNING. • FACTORS THAT AFFECT EDUCATION / LEARNING. • SOURCES OF EDUCATION / LEARNING. • THE LEARNING CYCLE – THE [T . O . T . E ] PROCESS. • TYPES OF EDUCATION / LEARNING. • SOME ESTABLISHED THEORIES. • OTHER COGNITIVE THEORIES OF EDUCATION / LEARNING. • THE FRAME OF EDUCATION [ MEMORY – RETREIVAL – APPLICATION ]. • LESSONS IN CURIOSITY / INFLUENCES. • - MUSIC - MOVIES - BOOKS - MAGAZINES - RELIGION - MENTORS EDUCATION / LEARNING. EFFECTIVE COMMUNICATION. • BODY LANGUAGE – TONE – POISE. • PHONE – SPEECH – PRESENTATION & APPEARANCE COACHING. • LISTENING SKILLS. • DICTION & LANGUAGE COACHING. • TEAM BUILDING. • INFLUENCE USING MOTIVATIONAL & INSPIRATIONAL SKILLS. • 3 STEPS TO WINNING WITH PEOPLE. • 3 STEPS TO PERSONAL SUCCESS. • CRISIS MANAGEMENT. • POWER OF SYNERGY. • TYPES OF PEOPLE. WINNING WITH PEOPLE. • THE TRIPARTITE NATURE OF MAN [SPIRIT – SOUL – BODY]. • THE 5 DIMENSIONS OF LIFE. • [ SOCIETAL – PROFESSIONAL – EMOTIONAL – RELATIONAL – SPIRITUAL] • WINNING THE WAR OVER YOUR EMEOTIONS. • 5 THINGS DONE WITH EMOTIONS. • 10 STEPS TO MASTERING YOUR KEY EMOTIONS. THE TOTAL MAN.

25. VSP PEOPLE - TRAINING MODULES People Focused. Performance Enhanced • DEFINITION. • KEY ELEMENTS OF MOTIVATION. • TYPES OF MOTIVATION. • WHAT MOTIVATES ME ?. • SOME ESTABLISHED THEORIES. • THE FRAME OF MOTIVATION. • LESSONS IN CURIOSITY / INFLUENCES. MOTIVATION. • IDEAS – CONCEPTS – IMAGINATIVE THINKING. • THE PRINCIPLES OF GOAL SETTING. • FROM IDEAS & CONCEPTS TO REALITY. • UNDERSTANDING YOUR INTERNAL BARRIERS. • THE JOHN NABOR WAY. SETTING GOALS. • THE MARHEBIAN THEORY.[55%/ 38%/ 7%] ANALYSIS. • THE G & D RULE OF ENGAGEMENT. • THE 7 + 2 RULE OF ATTENTION. • THE 83 % RULE . • THE MAKING OF A CHAMPION. • THE UNIVERSAL SELLING LAWS. • THE CUSTOMER & COMPETITOR ANALYSIS. • SENSORY AQUITY OF SELLING. • DEVELOPING A SALES PLAN. • NEGOTIATING – THE WIN / WIN WAY. • THE SWITCH. • CLOSING THE SALE. • WHAT NEXT ? PRACTICAL SALEMANSHIP. MODELLING. • MODELLING MASTERS.