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Service Activity 1 Operational issues Jules Wolfrat Per Oster

Service Activity 1 Operational issues Jules Wolfrat Per Oster. NE ROC meeting October 28-29, 2004. www.eu-egee.org. EGEE is a project funded by the European Union under contract IST-2003-508833. Mail lists. General SA1 list - open - project-egee-sa1cern.c h

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Service Activity 1 Operational issues Jules Wolfrat Per Oster

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  1. Service Activity 1Operational issuesJules WolfratPer Oster NE ROC meeting October 28-29, 2004 www.eu-egee.org EGEE is a project funded by the European Union under contract IST-2003-508833

  2. Mail lists • General SA1 list - open - project-egee-sa1cern.ch • project-eu-egee-sa1 – general list – only ROC managers and SA1 managers can send e-mail – regional e-mail list are subscribed – for NE? • neroc-tech@hpc2n.umu.se – technical discussion list NE – subscribe by sending e-mail to "listar@hpc2n.umu.se" with "subscribe neroc-tech" in the body. • nroc@sara.nl – information list NL ROC - subscription request to Jules NE ROC meeting, October, 2004 - 2

  3. Web site • http://www.egee-ne.org/ NE ROC meeting, October, 2004 - 3

  4. Questions (Davide) (1) • How can we share expertise for e.g. monitoring, or batch systems, or system/farm configurations? (w/ and w/o firewalls) • But is everybody using the same tools? Probably not, not even within the same region. Need inventory • Many answers can be found (for LCG) in the LCG-ROLLOUT archives • About 4000 messages in the last 10 months – can we consolidate? • Another interesting (and probably less used) problem database is Savannah • There are things that will not be answered, or fixed (e.g. because of dependencies, people that left, politics, etc): what do we do in that case? • Accounting: how is this currently done across the region? NE ROC meeting, October, 2004 - 4

  5. Questions (Davide) (2) • How does one keep current with e.g. pbs and maui? Good-will? Or should we explicitly suggest (at least within a region) to upgrade? • A potential problem is to identify dependencies when we talk about upgrades to non-middleware software (or even to middleware software, actually – GridKA had a good example) • Eventually, an issue for SLA • Applications: do we care about what they do to our nodes? • In theory, no. In practice, we may want to think about this • But this is “Grid”™, so it may well involve extra-region considerations • Future of the GOC? Need to make better use of the monitoring infrastructure soon • Given the complexity of some problems, we can’t rely on reactive monitoring only – it just doesn’t work well in a complex 24x7 environment NE ROC meeting, October, 2004 - 5

  6. NEROC Support (Ron) • How are we going to organise our local user and RC support? • We are a distributed ROC, even distributed in Amsterdam (SARA/NIKHEF). • Are we going to implement a single user support application accessible by everyone of us or not? • What application are we going to use, RT, Remedy …? • User support policies, can we have one policy for the region? NE ROC meeting, October, 2004 - 6

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