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View presentation on Towards Maturity's In-Focus report to learn about emerging trends in mobile learning with practical tips on implementing it in the organisation.

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Mobile Learning In The Workplace


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    1. Mobile Learning In The Workplace AMIT Garg @gargamit100 JEEVANJoshi @jeevesj ALANSamuel @ alan2907

    2. 200 Clients In 13 Countries Established In 2004 UK US India Middle East Venezuela Australia Nigeria Singapore Kenya South Africa New Zealand

    3. Our Learning Solutions Custom eLearning Custom mLearning

    4. 30+ Awards & Recognitions Winner of eLearning Team of The Year 2013 Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS Winner of 8 Apex Awards of Excellence (‘14, '11, '09, '08 & '07) Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) Featured in Training Industry's 2014 Content Development Watch List UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' and '2011, 2012 & 2013 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program

    5. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 1

    6. Why this report? Download Report Download Report Download Report 2

    7. Focusses on improving learning & its impact on organisations • Publishing an annual benchmark report since 2003 • 540 organisations from 44 countries participated in its 2013 benchmark 3

    8. Towards Maturity Model http://www.towardsmaturity.org/elements/uploads/Introducing_the_Towards_maturity_Model.pdf 4

    9. http://www.slideshare.net/Lauraoverton/bridging-the-gap-lt-2013http://www.slideshare.net/Lauraoverton/bridging-the-gap-lt-2013 5

    10. 12 parameters forTop Learning Organisations • Business impact indicators • Our ability to change procedures or products has improved • Our measure of customer satisfaction has improved • Our ability to speed up the rollout of new IT applications has improved • Learning interventions have increased organisational productivity • Staff impact indicators • Our measure of staff satisfaction/engagement has improved • Reduction in time to competence • Qualifications gained by staff have increased • Reduction in staff turnover • Efficiency indicators • Reduction in cost of delivery • Improvement in volume/reach of training • Reduction in delivery time • Reduction in study time 6

    11. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 7

    12. Poll ? Are you using mobiles and/or tablet for learning in your organisation Yes No 8

    13. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 10 7.1 • Using mobile learning 9

    14. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 4.6 • Actually using • mobile learning 10 9

    15. 2013 was the year when mobile learning (mLearning) became the norm rather than the exception. 4.6 • Actually using • mobile learning 10 2.5 • ExperimentingMobile Learning 9

    16. State of the Industry Towards Maturity Index Quartile Q4 57% Q3 68% Q2 73% Q1 83% Uptake of mobile devices related to Towards Maturity Index 10

    17. State of the Industry • Organisation perception of maturity • Novice 72% • Sporadic 64% • Developing 66% 72% • Established • Embedded 78% Use of mobile devices across organisations with different self-perception of their e-maturity 11

    18. State of the Industry • Years using eLearning • 0-1 Years 72% • 1-3 Years 64% • 4-6 Years 66% 72% • 6-10 Years • 10 Years Plus 78% Usage of mobile devices for learning technologies varying in length of time 12

    19. State of the Industry • Multiple location, single nation 67% • Multinational 72% • Single site 79% • UK 66% • Other European countries 77% 85% • Australasia • Canada/USA 87% 13

    20. State of the Industry 100% 90% 80% 70% 60% Percentage Using mLearning 50% 40% 30% 20% 10% 0% 2006 2008 2010 2011 2012 2013 2014 2015 predicted predicted Actual and predicted levels of mobile use 14

    21. Poll ? How/which devices you use for work? Personal devices under a BYOD policy Personal devices in absence of a BYOD policy Provided devices None 15

    22. State of the Industry Top learning companies 66% 60% 57% 52% 48% 41% Provide learners with • Provide learners with • tablets Have a policy of smartphones Bring Your Own Device 16

    23. State of the Industry % using now(using + experimenting) % planning to use in next 2 years 78% 71% (46% + 25%) 59% 59% 52% 50% 48% (48% + 4%) 41% (34% + 14%) (32% + 9%) All mobile Provide Smartphones Provide tablet Support Bring Your learning devices Own Device (BYOD) Those using or experimental with Mobile Learning 17

    24. The Learner Voice www.towardsmaturity.org/mobile2014 18

    25. Poll ? What benefits do you wish to derive from mLearning? Improve access to support at the point of need Improve employee engagement Improve communications between individuals Learners can use their own mobile devices Improve communication between learners and tutors 19

    26. State of the Industry • Top drivers for mLearning in 2013 • access support at the point of need • improve employee engagement • 79% • 80% • improve communication between individuals • learners can use their own mobile devices • 76% • 77% • improve communications between learners and tutors • increase appeal to the millennial learner • 74% • 71% • reduce cost of IT support/delivery • 68% 20

    27. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 21

    28. Getting Started • Understanding Benefits • 43% • 73% • improvement in productivity • improvement in revenue • 44% • 75% • improvement in time to competency • improvement in the number noticing positive changes in staff behaviour Mobile Gets You in the Top Quartile (2x) 22

    29. Poll ? Which device are you likely to start your mlearning with? Tablet Smartphones 23

    30. Getting Started • Kick start your mLearning with tablets • The nature of work/workplace is changing • In between devices combine features of desktop/mobile • Changing the way we interact with computers • BYOD trends is catching on • Fastest growing category amongst all mobile devices • mEnablement of your eLearning is a great starting point • http://www.upsidelearning.com/blog/index.php/2014/02/10/why-tablets-are-a-great-starting-point-in-your-mlearning-journey/ 24

    31. Getting Started • BYOD or not 41 6 % % Provide 18 3 % % Smartphone 52 % 15 % Provide Tablet 48 % 25

    32. Getting Started • Business benefits of BYOD • eLearning has contributed to improvements in organisational productivity (31%) • of their managers report additional business benefits (38%) • 43% • 48% • 29% • 37% • 34% • 35% • has made a significant contribution to increasing organisational revenue (24%) • Staff benefits • learners put what they learn into practice quickly (26%) • learners recommend eLearning to colleagues to improve job performance (21%) • have noticed positive changes in staff behaviour (22%) 26

    33. Getting Started • Enable content for mobile use 35% 53 % 27

    34. Getting Started • Enable content for mobile use 28

    35. Getting Started • Developing content for mobile platforms % doing now (top) (using + experimenting) % planned in 2 years 60% 54% 50% 38% 35% (59%) (53%) 21% (29% + 9%) (27% + 8%) (38%) (14% + 7%) Specifically enable content Develop content that is Integrate mobile apps for mobile devices platform-independent within the LMS (e.g. in HTML5) 29

    36. Getting Started • Using Apps • 1 in 3 smartphone providers are using mobile app development tools and even fewer (21%) integrate mobile apps within their LMS • Location based, built in camera, etc can lead to new forms of learning on mobile • Private app stores can be used for organising & maintaining apps 30

    37. Getting Started • Using Apps Read Case Study 31

    38. Getting Started • Security • Only 32% have policies in place • Use MDM / MAM solutions for encryption and remote wipe facilities 32

    39. Getting Started • 6 Things to consider • Is the demand for mobile learning driven by business need? • Is this something that your learners are requesting? • What type of mobile devices are your learners using and are they willing to use them for work-related purposes? • Is your existing content scalable for use on mobile devices? • Are there new programmes planned that could act as a pilot for mobile learning? • Is there a formal policy or procedure in place for learners to use their own mobile devices to access your systems? 33

    40. Getting Started • Types of content • 76% • 68% • 53% • 46% • Tablet providers (compared with smartphone providers) are more likely to be using • vs. • vs. • job aids • online books • They are also and significantly more likely to be using podcasts, blogs and videos of good practice 34

    41. Getting Started • Aspects for adoption of mobile learning % doing now (top) (using + experimenting) % planned in 2 years 43% 37% 35% 26% 24% 18% (38%) (45%) (37%) (18% + 8%) (15% + 9%) (12% + 6%) Mobile app development tools QR codes Tools to organise and download mobile apps 35

    42. Agenda About the Report State of the Industry Getting Started Implementing the New Learning Agenda 36

    43. The New Learning Agenda 37

    44. The New Learning Agenda • Align learning to business and business to learning • Respond faster & scale up faster • Transform traditional training • Support a culture of learning within the workflow • Integrate learning with talent • Embrace new ways of learning to support new ways of working • Simplify the learning experience • Develop L&D professionals as change agents • Treat learners as customers 38

    45. The New Learning Agenda • Transform traditional training • 1/4 • 60% • 56% • 1/3 Value Courses88% want to do it at their own pace • L&D Staff believeCourses one of Many Options • Supporting application of learning 39

    46. The New Learning Agenda • Support a culture of learning within the workflow 45% 44% 32% 33% 18% 8% • encourage learners to • organise their own personal • learning strategies encourage peer-to-peer feedback encourage learners to share experiences and solve problems online using social media tools 40

    47. The New Learning Agenda • Support a culture of learning within the workflow 81% 78% 71% 52% 38% 35% 35% 33% offer staff access to job aids online integrate performance management with their learning and development managers recognise the value of on-the-job learning understand the support systems available to staff 41

    48. The New Learning Agenda • Impact of mobile learning on performance support Individuals have access to a tutor or subject expert when learning online The objectives and aims of learning are discussed with individuals before they start learning We use available support systems to promote self-reliance, not a culture of dependency We have content curation strategies in place to help staff make sense of the resources available to them We help people locate in-house experts when they need them We understand the support systems available to our staff (e.g. help desk, peer support, manager support) 19% 11% 42% 33% 42% 14% 13% 11% 41% 31% 53% 38% 42

    49. 10 Tips for Mobile Learning Implementation Download Report 43

    50. Case Studies Read Case Study 44