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Mobility & Learning in the Workplace

Explore current mobile solutions for interactive communications, ERP & CRM delivery, workflow systems, and more. Learn about UK market trends and the growth of mobile advertising and marketing. Discover how mobile messaging can enhance marketing, customer service, and employee communications with MultiSend Interactive and ENGAGEsms. Benefit from personalized and interactive messaging, higher response rates, measurable ROI, and real-time reporting. See how leading brands and organizations like O2, Thomas Cook, and Virgin Active use these solutions. Engage with your target audience, conduct SMS surveys, and accelerate success with ENGAGEsms. Experience the convenience, speed, and inclusivity of SMS surveys with ENGAGEsms. Unlock the potential of SMS communication, avoid SPAM, and benefit from the secure and personal nature of SMS. Gain insights through graphical reporting and export data for further analysis. Engage residents, gather policy opinions, and track customer satisfaction in the public sector.

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Mobility & Learning in the Workplace

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  1. Mobility & Learning in the Workplace Pavilion TMS Ltd

  2. EXAMPLES of current Mobile solutions: • Interactive Communications SMS MMS & E-Mail • ERP & CRM delivery on Mobiles • Workflow systems • Sales, Service & Delivery applications on Mobiles • Mobiles as Student & Teaching aids Pavilion TMS Ltd

  3. UK Market Trends • Over 72 million handsets in use in the UK alone • 86% of UK adults now own a mobile phone • Over 5 billion text messages sent every month • More UK consumers use text messaging than the internet (Source: Ofcom) • 580% growth in mobile marketing and advertising over the next 5 years (Source: Juniper Research) • 92% of users say they can’t get through the day without using their mobile! (Source: Social Issues Research Centre)) • Mobile Advertising & Marketing 580% growth rate • Significant revenues for SMS and MMS • Huge revenue growth for MMS (3500%) • 400% growth in SMS and MMS £160 million (2013) 27.6million 580% Pavilion TMS Ltd

  4. Mobile messaging possibly the most direct means of communication Unmatched precision, flexibility and cost Mobile messaging delivers higher response rates than any other media Ideal for marketing, customer service and employee communications High social acceptance Text messages viewed as non-intrusive, 97% of people open texts (Source: Social Issues Research Centre) Always on / always available Mobile is now an integral part of everyday life Pavilion TMS Ltd

  5. MultiSend Interactive Internet Web Based solution Personalised and interactive messaging Businesses can engage with their target audience using text message, picture message and email Higher responses to increase marketing and customer service performance Delivers measurable ROI through productivity gains and significant cost savings Built-in back-office/CRM integration for speedy deployment and integrated data management Offers real-time reporting and analysis to track the effectiveness of campaigns Pavilion TMS Ltd

  6. B2C focused organisations with a medium - large customer base. Organisations who need to contact their customers frequently via phone, email or post; such as finance, travel, retail and public sector. Marketing campaigns Contract renewals Loyalty programmes Appointment and payment reminders Enquiry handling Customer announcements Customer surveys Employee communications Who uses MultiSend Interactive? Proven technology adopted by leading brands O2 Phones 4 U National Car Rental Thomas Cook First Choice Reed Business Lancashire Police thetrainline Virgin Active Pavilion TMS Ltd

  7. ENGAGEsms Pavilion TMS Ltd

  8. ENGAGEsms SMS Surveys The latest way to “sample and survey” Ipsos MORI, Harris, Vodafone, Orange, BBC, HM Government Everyone has a mobile phone Over 90% read an SMS within a minute of receiving High Return rates for surveys for B2B Users view SMS as; Non-intrusive Fast Private Pavilion TMS Ltd

  9. SMS and Surveys 1 Socially acceptable Convenient Candid answers Anywhere, anytime No pressure from “surveyor” Mobile ownership outstrips PC by 10 to 1 95%+ of 15-44 year olds own one Ageless and Classless Socially Inclusive Pavilion TMS Ltd ACCELERATING YOUR SUCCESS

  10. SMS & Surveys 2 95% of SMS messages are delivered in 10 seconds 82% of Surveys are responded to in an hour 34% are responded to in 1 minute We live in an “instant” age – requiring instant access to data – even if we don’t have it! Pavilion TMS Ltd

  11. ENGAGEsms “ENGAGEsms 'platform' is Enterprise class. Scalable Corporate governance 'in built'. Multi-lingual capable The most simple, inexpensive and instantaneous method of inclusive communication today Pavilion TMS Ltd

  12. ENGAGEsms WAP and WEB Survey support Full design and integration Single place for results Totally Unique Pavilion TMS Ltd

  13. ENGAGEsms • ENGAGEsms is a general SMS communication tool • Surveys, competitions, information lines, data build, WAP and WEB surveys and more • SMS is now regarded as a valid, private, secure and personal business communication tool • SMS will eventually be used in the same way eMail is now • SMS does not suffer from SPAM • ENGAGEsms & Survey4B stand apart from the competition – the ONLY tool suitable for large Public Sector use Pavilion TMS Ltd

  14. Reporting Data is presented in graphical format Data can be exported as a pdf or a text file (csv) or other Data “could” also be delivered as an “XML Stream” – live onto an Intranet or even Internet site (consultancy) RSS feeds could be constructed to provide feedback to contributors as well as stakeholders (consultancy) Pavilion TMS Ltd

  15. Local Authority Use ENGAGEsms • Resident panels • Instant feedback • Inclusive participation • Multi-lingual • No barriers to engagement • Crosses the social divides • Leisure and Arts event management and satisfaction studies • Policy opinion gathering • REFUSE uplift Pavilion TMS Ltd

  16. ENGAGEsms Pavilion TMS Ltd

  17. Public Sector Uses Customer Satisfaction Tracking studies Product usage Omnibus panels Diaries Opinion polling Quality validation Surveys – Cyclic and non Instant feedback at events ENGAGEsms Pavilion TMS Ltd

  18. Real Time feedback from residents on topical issues Inclusive feedback Instantaneous Market Intelligence gathering Self-evaluation of business projects & policies Responses on key issues and event opt-ins Information sources Diary management – SMS alerts for appointments and re-arrangements eMail reminders over SMS No barrier to participation ENGAGEsms Pavilion TMS Ltd

  19. 4 FOOTBALL & SMS Good BUSINESS Pavilion TMS Ltd

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  22. FOOTBALL: “live” Man of the Match poll Season Ticket Renewals Daily, weekly, monthly - news bytes Sponsored offers & Product sales Club Store sales offers Fan Meetings/AGMs/Ground Tours Fixture changes/ re-arranged matches/Cup games Last-minute Ticket deals ENGAGEsms Pavilion TMS Ltd

  23. Workflow systems mobile4NHS- communicating in real-time • Primary Care Trusts, particularly Community-based, need to improve access to patient systems • from home • the car • the patient home • and the clinic • “The missing link has been the ability to easily re-author screens for delivery to mobile - even from Legacy, Green-Screen, Host applications, we can add a Non-Intrusive, Integration layer and we can deliver” Pavilion TMS Ltd

  24. Workflow systems mobile4NHS- communicating in real-time • Using Mobile Devices can bring a number of very distinct benefits; • • Always-on access to Staff • • Device tracking on GPS • • Ability to improve on your Lone-Worker H&S policies • • Access to ‘live’ back-end systems 24 x 7 • • A more efficient service, with fewer mistakes • more time for clinical care • better general communication with staff • less form filling no transcribing and paper-based inefficiencies Pavilion TMS Ltd

  25. Sales, Service & Delivery applications on Mobiles Pavilion TMS Ltd

  26. Mobile Sales - CRM & ERP An integrated sales solution that enables you to enhance, optimize and manage your sales force automation, like never before…Velocity allows your remote sales force to post orders into Sage, alongside an impressive range of features Pavilion TMS Ltd

  27. Mobile Service and Engineering - CRM & ERPStrengthen and increase the productivity and organisation of your engineering force with Torsion…Torsion allows your remote service force toschedule jobs, add service sheets and salesorders DIRECT into Sage; Pavilion TMS Ltd

  28. Mobile Despatch and POD - ERP Deliver and despatch with a more accurate, streamlined and confident approach…Momentum allows your delivery staff to manage, despatch, create proof of delivery documents and much more… Pavilion TMS Ltd

  29. Interactive Communications SMS MMS & E-Mail • ERP & CRM delivery on Mobiles • Workflow systems • Sales, Service & Delivery applications on Mobiles • Mobiles as Student & Teaching aids Pavilion TMS Ltd

  30. Student College/University Communications • SMS/MMS/E-Mail all on Mobile Smart Phones • Fees/Feedback/Library returns/reminders • Podcasts of Lectures Audio/Video -MP3 or MP4 File delivery • Blog sites for interactive Q & A Sessions Students & Teaching aids? Pavilion TMS Ltd

  31. The future’s bright – the future’s MOBILE!!! Pavilion TMS Ltd

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