Leveraging LMS for Managing Blended Learning : The Indian Perspective

1. Amit Gautam @amitgautam Amol Shinde @amolbshinde

2. Upside Learning 8+ years in eLearning 150+ clients in 13 countries Our offerings UpsideLMS | Upside2Go | Custom Learning Solutions 30 awards & recognition

3. Upside Learning Upside Learning Solutions blog www.upsidelearning.com/blog eBooks and Whitepapers • Mobile Learning • Learning Management Systems • Game-based Learning Research endeavors • ASTD Research • Brandon Hall Group • Towards Maturity

4. Presenters Amit Gautam Founder & Director - Technology Solutions 12+ years in eLearning domain Engg (Computer Science), MBA Learning technologist, Internet addict Amol Shinde AVP Sales (India) 8+ years in Software Services & eLearning domain eLearning enthusiast

5. Agenda 1 Blended Learning – An Overview 2 5 Key Components of Blended Learning 3 9 Key Challenges in Implementing Blended Learning 4 The Case for Leveraging LMS for Blended Learning 5 A Case Study - 5 Key Learnings

6. Blended Learning An Overview

7. Blended Learning - An Overview What is a blend? Source: http://1.bp.blogspot.com/-7S3ZMfTbfH4/TmyljZy9E1I/AAAAAAAADw0/sjvtw_3eyUc/s1600/Blender.jpg

8. Blended Learning - An Overview Defining Blended Learning ‘ Using the best delivery methodology (ies) available for a specific objective, including online, class-room based, instruction, electronic performance support, paper based, & formalized & informalon the job solutions. ’

9. Virtual Self-Paced Classroom eLearning Training 5 1 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning Blended Learning - An Overview Blended Learning-Key Components

10. Blended Learning - An Overview World Wide Self-Paced eLearning 5 Years Growth Rates

11. Blended Learning - An Overview Self Paced Learning Growth Rate in India

12. Blended Learning - An Overview Mobile Learning Growth Rate in India

13. Blended Learning - An Overview The India Perspective • eLearning is on a steady rise in India • Usage of Virtual Classroom is on a steady rise • Classroom training still holds a major proportion • For companies of medium to large scale, blended learning is already in place • Separate components are mostly managed separately

14. Poll # 1 • Does your organization currently use blended learning to deliver training? • Yes • No • Can’t say

15. Poll # 2 • Is blended learning the way ahead for your organization? • Yes • No • Can’t say

16. 5 Key Components of Blended Learning

17. Virtual Self-Paced Classroom eLearning Training 1 5 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning 5 Key Components of Blended Learning

18. 5 Key Components of Blended Learning 1. Self-paced eLearning • SCORM/AICC eLearning courses • Easy to • Access • Follow • Understand • Used for technical, functional, and soft skills • Reaches geo-diverse user base • Consistent instructions • Saves cost • Increases access to learning material anytime by leveraging technology Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

19. 5 Key Components of Blended Learning 2. Face-to-face Training • Conventional method of training • High human interaction suited for training requiring practical sessions, workshops, discussions, etc. • Perceived to be easier to run than leveraging other forms of training • An exercise in logistics and planning • Easily a challenge to manage for a large or medium scale organization • High cost owing to trainers, travel, logistics, off the job time Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

20. 5 Key Components of Blended Learning 3. Mobile Learning • On the go training • Anytime accessibility • Relies on handheld devices • Just in time information • On the job support • Reinforces use of new processes & practices • Great tool for pre and post-training follow-up, collaboration and information sharing • Arguably the future of learning Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

21. 5 Key Components of Blended Learning 4. Social Learning • Informal Learning • Use of Social Media Technologies for • Collaboration • Knowledge Sharing • Feedback • Easy acceptance due to changing social networking behavior • Increases collaboration and information sharing for a geo-diverse user base Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

22. 5 Key Components of Blended Learning 5. Virtual Classroom Training/Webinar • Can be done remotely • Cost-effective way of delivering training with a significant human interface simulating classroom experience • Can Augment face-to-face session via • Presentation sharing • Online Discussions • Interactive experimental exercises • Builds group connections & collaborations • Recording can be made available for future access Virtual Self-Paced Classroom eLearning Training 1 5 2 4 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

23. Poll # 3 • What are the top challenges in blended learning for your organization? • Management buy-in • Unable or unwilling to leverage technology • Not required given the size of organization • Lack of human resources to manage • Absence of a good system to manage centrally

24. 9 Key Challenges in Implementing Blended Learning

25. 9 Key Challenges in Implementing Blended Learning C User Reaction B Technology A Company’s Vision/Focus

26. A. Company’s Vision/Focus 9 Key Challenges in Implementing Blended Learning • Not enough direction from top level on advancing training function • Unenthusiastic participation of management in strategizing • Myopic focus on cost leads to long term problems

27. B. Technology (or the lack of it) 9 Key Challenges in Implementing Blended Learning • Lack of experience in using technology for managing training • Inexperienced or unwilling IT to experiment/support new technology • Fear of losing manual control to a system

28. C. User Reaction 9 Key Challenges in Implementing Blended Learning • Acceptance of newer training forms due to cultural (organizational) preoccupations • Insufficient from-the-top directives to team managers to adopt new training forms • Lack of an easy-to-use system may increase dissatisfaction

29. The Case for Leveraging LMS for Blended Learning

30. 1 Effective Resource Management Leveraging on Learner Interaction 2 During and after Learning Program Effective Management of 3 Training Activities Effective Cost Management 4 Through Virtual Classroom 5 Centralized Administration The Case for Leveraging LMS for Blended Learning

31. 1. Effective Resource Management The Case for Leveraging LMS for Blended Learning • Ease in Creation of Training Program using Single System • Enabling Learners Through Engaging & Dynamic Content • Effective Inventory Management • Pre-Training & Post-Training Evaluation

32. 2. Leveraging on Learner Interaction During and After Learning Program The Case for Leveraging LMS for Blended Learning • Notifications • Sharing & Collaboration • Feedback • Surveys • Evaluation • Communities & Discussion Forum

33. 3. Training Activity Management The Case for Leveraging LMS for Blended Learning • Scheduling • Announcements • Reminders • Follow ups • Logistic Arrangements

34. 4. Effective Training Delivery Through Virtual Classroom for Remote Location Users The Case for Leveraging LMS for Blended Learning • Training to Distributed Workforce remotely • Avoid remote location travels • Less logistic hassles • Better control over the class for effective delivery of training

35. 5. Centralised Administrative Management The Case for Leveraging LMS for Blended Learning • Easy Authentication • Centralized User Management • Easy Assignment & Delivery of Training • Reports for Better Analytics & Decision Making

36. Poll # 4 How many systems does your organization currently use to manage the training function? • One • Two • Three • More than Three • None

37. Mapping of LMS Features for Blended Learning Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

38. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

39. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning

40. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning Nuggets l Short Video Courses l JIT Information l

41. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 Online Communities 4 2 l Social Forums l Face-to-face 3 Learning/ Discussion Boards l Training Informal Classroom Training l Wiki l Workshops l Twitter l Mobile Blog l Learning Nuggets l Short Video Courses l JIT Information l

42. A Case Study 5 Key Learnings

43. 5 Key Learnings from Our Client Challenges • Mixed & Diversified Geographies & Demographics • Different methodologies required to deliver training to this diversified target audience • Flexibility to chose the right blend of learning by each center (located nationwide) for their target audience • Maximize use of available technology mediums to deliver the blended learning • Centralized administrative Controls

44. 5 Key Learnings from Our Client Solution • Expanded the curriculum structure to include all the training methods • Choice to the learner to chose the training program through a varied catalog • Flexibility to create any program in any desired sequence by CTM based on the target audience • Centralised resource & inventory management • Centralised reporting available to each CTM • Use of Virtual Classroom to delivery remote trainings

45. Poll # 5 Will you prefer to use a single system to manage blended learning? • Yes • No • Can’t Say

46. Benefits of using LMS for managing Blended Learning • Seamless, cohesive, unified experience for learners for all their training items • Ability to generate comprehensive reports without the need to collate data from various systems or sources thus saving significant time and cost • More effective Learning design focused on leveraging various components’ unique benefits

47. Benefits of using LMS for managing Blended Learning (contd.) • Learners can be engaged much before and till much later and not just during the training activity with increased collaboration • Cost-effectively reach out to a diverse user base spread across locations • Centralized Learning resources could lead to a better knowledge management in future

48. Summary • Blended Learning is already in place – mostly • A great need for a single easy-to-use system to manage blended learning in one place • The system should make it easy for the users and administrators to adapt to the new training forms • An LMS is a great choice for such a system. The LMS needs to be well designed to cater to various components in an integrated manner

49. Let’s Meet • eLN 25th Birthday Bash, London: Dec ‘12 • Learning Technologies, London: Jan’13 • ASTD TechKnoweldge, USA: Jan’13

50. Upside Learning Solutions Pvt. Ltd www.upsidelearning.com Email : info@upsidelearning.com