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TMCU2-01 “Overcoming FMC Challenges”

TMCU2-01 “Overcoming FMC Challenges”. David Fridley Director, Product Management Unified Communications Solutions Telecommunications Systems Division TOSHIBA AMERICA INFORMATION SYSTEMS, INC. 9740 Irvine Boulevard, Irvine, CA 92618-1697 (949) 583-3692, Fax: (949)583-3886

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TMCU2-01 “Overcoming FMC Challenges”

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  1. TMCU2-01 “Overcoming FMC Challenges” David Fridley Director, Product Management Unified Communications Solutions Telecommunications Systems Division TOSHIBA AMERICA INFORMATION SYSTEMS, INC. 9740 Irvine Boulevard, Irvine, CA 92618-1697 (949) 583-3692, Fax: (949)583-3886 E-mail: david.fridley@tais.toshiba.com TUE 9/16, 9:00-9:45am Conference Track: TMC University: FMC/ Mobility Certification Room #: 513

  2. Enterprise Fixed Mobile Convergence Definition • Application is connected in the enterprise • Enterprise number is the primary number • And it’s the only number that you have to give out • And you could use your cell number for personal calls • Calls to/from the EFMC phone are carried over WiFi or Cellular depending on network quality • The EFMC phone uses a client that manages the call • Signaling over WiFi, Cellular-Data, or Cellular Voice • Audio over WiFi or Cellular Voice (3G - when supported by the carrier) • Manages handoffs • Provides GUI for cell and PBX features

  3. EFMC Diagram EFMC Client Corporate Network

  4. Organizational Challenges • Business Case - Reduce Cost • Cell phone charges to/from the enterprise premise • Route the calls over WiFi • Studies suggest over half of business calls to/from an employee’s cell phone take place while on premise • Charges from FMC phones in the US to international • Route the calls through the Enterprises’ trunks • Charges for calls to FMC phones in international countries • Install a local SIM card while in the foreign country

  5. Organizational Challenges • Business Case - Increase Productivity • One Number – The Enterprise’s Number • One Voicemail • One GUI • With Cellular and PBX features • IP-PBX call handling rules • First Admin then CEO • Increase reachable

  6. Organizational Challenges • Synergy with IT management • Control of WiFi Network • Do not have to switch carriers • No carrier contracts to negotiate • Control of the PBX • Easy to deploy • Security Policy (VPN)

  7. Avoiding the Bolt-On compromise • Solution supported by the IP-PBX manufacturer • Solution supported by the IP-PBX VAR/Dealer • Solution supported on smart phones • GUI based feature integration • Not feature access codes • Integrate cellular and PBX into the GUI • PBX features

  8. Address broad group of employees • Work with a variety of carriers • Employees do not all share the same carrier • Work with a variety of phones and OS’s • Choice of phone is very personal and driven by application

  9. Variety Chart provided by Varaha

  10. Conclusion • Enterprise Fixed Mobile Convergence • Reduce costs • Increase productivity • Enterprise based application • One Number, one Voicemail, one GUI • Variety of OS’s, devices, carrier

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