Business Continuity Planning vs. Disaster Recovery Planning. Marilyn A. Blake, AU, CRM Joyce A. Hermann, AU, CISR. There’s an old saying…. No one plans to fail, they just fail to plan. What’s the Difference?.
Marilyn A. Blake, AU, CRM
Joyce A. Hermann, AU, CISR
No one plans to fail,
they just fail to plan.
Getting beyond just information systems recovery requires a more comprehensive type of plan than just a disaster recovery plan. Telecommunications companies cannot underestimate the importance of business continuity planning.
Disruptions in service can be caused by power outages, floods, snowstorms, earthquakes or something as severe as a chemical or physical attack. It doesn’t have to be terrorism, hackers, or computer viruses—but it could be.
Downtime from the disruption - whether it's hours, days or longer - can be costly.
Goal of the Plan: Limiting injuries and damages and returning more quickly to normal operations
Preparedness is EVERYONE’s job; during the first few hours/days following an emergency, essential services may not be available. So, EVERYONE must be ready to act.
(according to their assigned roles)
Even if these situations only kept your operations closed for a few days, it would be more than an inconvenience — especially if you had not planned how to handle it.
If your building survived, without an business continuity plan, you have no guarantee that your business would. What if your customers didn’t all return?
Even if emergency events only shut you down for a short period of time, your business would be interrupted and cause you discomfort.
Fire and Dollars
Winter storm (snow/ice/hail)
Unexpected loss of key supplier
Pandemic fluWhat are Some Examples of an Emergency?
Rank on a scale 1-5 (low impact-high impact)
The lower the score the better
Telcom has prepared a sample fill-in-the-blank telco-specific document as a starting point for Step #3
In order to responsibly serve our customers, our communities, and your employees, ABC Telecom must be able to respond efficiently and effectively in all emergency situations and restore lost communications as rapidly as possible. The overall objective shall be returning customers communications service and the Cooperative’s operations to normal working conditions, while observing all safety precautions, as soon as possible.
It may be necessary to bring in contractors either in preparation or during an emergency or to help clean-up afterwards
In many situations, generators may be necessary to continue your business operations. Don’t forget, refueling plans
for your building (who has access)
Whether it’s a hacker, service interruption, or mechanical problem in your office:
While most emergency situations are handled locally, when there’s a major incident help may be needed from other jurisdictions, the state and the federal government. National Incident Management System (NIMS) was developed so responders from different jurisdictions and disciplines can work together better to respond to natural disasters and emergencies, including acts of terrorism. NIMS benefits include a unified approach to incident management; standard command and management structures; and emphasis on preparedness, mutual aid and resource management.
Has to be a work in progress…as you keep progressing!
No business continuity plan can guarantee that your telecommunications company won’t suffer any losses--but it can minimize the damage and help use all of your resources to protect your employees and your business.