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Business Continuity Planning & Disaster Recovery. Lauren Farese – Oracle Corporation Paul Christman – Quest Software. What happened August 14, 2003?. Disasters happen every day...its a fact!  . Disasters are inevitable and costly so why are so many unprepared? Effective organizations have:

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business continuity planning disaster recovery

Business Continuity Planning&Disaster Recovery

Lauren Farese – Oracle CorporationPaul Christman – Quest Software

disasters happen every day its a fact
Disasters happen every day...its a fact! 
  • Disasters are inevitable and costly so why are so many unprepared?
  • Effective organizations have:
    • management foresight
    • tested procedures
    • processes
    • back-up facilities
  • Business ContinuityPlanning (BCP)
downtime costs money

Percentage

Availability

Downtime Per Year (7x24x365)

*

Cost$

Days

Hours

Minutes

95%

18

6

0

$250M

99%

3

15

36

$51M

99.9%

0

8

46

$5,003,312

99.99%

0

0

53

$504,136

99.999%

0

0

5

$47,560

99.9999%

0

0

1

$9,512

Downtime Costs Money

Numbers assume $5B yearly revenue run rate.

* Oracle calculated costs and is not associated with the Standish Group Report

business continuity planning vs disaster recovery planning
Business Continuity Planning vs.Disaster Recovery Planning
  • Both are directed at recovery of operations
  • Business Continuity Planning is directed at the recovery and resumption of business activities across the entire enterprise
  • Disaster Recovery Planning is usually directed at the recovery of information technology systems and business applications, including corporate data
  • BCP addresses Processes, People and Property
cost components of it
Cost Components Of IT

Labor - 58%

Hardware - 29%

Software - 13%

Source : IDC 2001

cost components of business continuity planning
Cost Components ofBusiness Continuity Planning

TOTAL = $118.8B

WORLDWIDE SECURITY AND BUSINESS CONTINUITYSPENDING SHARE BY PRODUCT SEGMENT - 2007

Source – IDC report, September 2003

business continuity is different
Business Continuity is Different
  • Glass is half empty
    • We are throwing technology at the problem
  • Glass is half full
    • We are properly automating in a systematic way
  • Technology cannot be the complete answer
business continuity themes
Business Continuity Themes
  • Disaster recovery
    • Plan for site or component outage that affects mission-critical applications
  • Business recovery & resumption
    • Address mission-critical business processing in case of site outage
    • Plan workarounds in case of application outage
  • Contingency planning
    • External event forces change to the internal business process
  • Crisis management
    • Address the overall management of the event
    • Build plans to protect employees
    • Maintain confidence in government
bcp process
BCP Process

Phase 1: Establish the foundation

Business

Continuity

Planning

Phase 3: Maintain the plan

Phase 2: Develop and implement the plan

bcp process1
BCP Process

Phase 1: Establish the foundation

Obtain executive sponsorship

  • Identify what the enterprise has at risk
  • Which business processes are most critical
    • Prioritize risk management and recovery investments
  • Identify the enterprise’s vulnerability to risks so they can be mitigated in the project design phase

Business Impact &

Risk Analysis

Source – Gartner, March 2004

bcp process2
BCP Process

Phase 2: Develop and implement the plan

Is this plan worth implementing?

  • Develop recovery strategies and processes
  • Create team responsible for the daily operation of the processes create detailed plans and procedures.

Recovery

Strategy

Create

Planning

Team

Source – Gartner, March 2004

bcp process3
BCP Process

Phase 3: Maintain the plan

Plan MUST be tested and kept up to date

  • Test the recovery process before implementation to ensure that requirements can be met.
  • Keep the plan current by initiating a review of every change to business processes or systems.

Test

Process

Review

Process

Source – Gartner, March 2004

implement your business continuity plan
Implement YourBusiness Continuity Plan
  • Determine what is relevant to your business
  • Know what assets you have
    • Data
      • Where is it?
      • How often is it used?
      • Is it still relevant to the business?
    • Systems, Networks and Storage
      • What is running?
  • Know asset exposures for Security
    • Determine what threats affect each individual asset and know the risks of these threats
      • Who has access?
      • How is it being accessed?
      • When is it being accessed? 
implement your business continuity plan1
Implement YourBusiness Continuity Plan
  • Know what action to take and implement
    • Utilize validated remediation and automatically deliver fixes to vulnerable assets
  • Measure status, progress and compliance
    • Provide enterprise reporting to measure progress, summarize risks and determine regulatory compliance

Implement all of these steps while performing your everyday business tasks

match the tools to the business needs

Wks

Days

Hrs

Mins

Secs

Secs

Mins

Hrs

Days

Wks

Sync.Replication

Clustering

Async.Replication

Remote Replication

OnlineRestore

Tape or DiskBackup

Tape Restore

Match the Tools to the Business Needs

Recovery Point

Recovery Time

only as good as the weakest link
Only as Good as the Weakest Link

Clients

Load Balancers

Application Servers

Web Cache

Database Servers

Java Clusters

Storage

bc dr must address every component
BC/DR Must Address Every Component
  • Network Infrastructure
  • Data Storage – online, near-line and off-line
  • Application servers and their offspring

Any component down = the entire system is un-usable

network infrastructure
Network Infrastructure
  • Wide Area Traffic Manager to direct client traffic to proper site
  • Network load balancer to distribute incoming requests
  • Dedicated, fast link between sites
    • Influences production database performance
  • Redundant components and paths
    • Network paths to the site and within the site
bc dr techniques for data storage
BC/DR Techniques for Data Storage
  • Snapshots – frequent, within an array, FC, temporary
  • Mirrors – frequent, in a different array, FC, temporary
  • Replicas – synchronous or async, remote or local, FC or IP, temporary or semi-permanent
  • Near-Line Disk – infrequent, x-platform, FC or IP, BI copy, DLM, or staging for backup
  • Tape Backup – infrequent, FC or IP, required best practice for DR
application availability with local clustering
Application Availability with Local Clustering

Server 2

Instance ‘B’

Server 1

Instance ‘A’

Database

Protects from local server failures

Depends on shared available storage

wide area clustering

Lansing

Detroit

Ann Arbor

Extends local clustering model to several sites

Requires data mirroring or replication

Grand Rapids

Wide Area Clustering
key steps to success
Key Steps to Success
  • Conduct a Business Impact Analysis
  • Identify which processes are truly critical and cost of BC
  • Prioritize investments in people and technology
  • Plan and Implement
  • Test, test, test!!!
  • Review the business continuity plan when the business process changes
slide27

“The pessimist sees difficulty in every opportunity.The optimist sees opportunity in every difficulty”

- Winston Churchill