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what is Perfect the customer experience with omni-channel engagement

Perfect the customer experience with omni-channel engagement" refers to the process of delivering a seamless, consistent, and personalized experience for customers across all communication channels. Whether customers interact with a brand through its website, mobile app, social media, email, phone, or in-person, omni-channel engagement ensures that their journey is smooth, integrated, and efficient.

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what is Perfect the customer experience with omni-channel engagement

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  1. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS Support Login Home  Products  CEQUENS Omnichannel Chat    Book demo Build the ultimate customer experience across channels and interact with any platform from one point All conversational channels Perfect the customer experience with omni-channel engagement CEQUENS Omni-Channel Chat empowers businesses across key verticals to connect seamlessly with customers through WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and other platforms. Improve customer support, boost loyalty, and drive satisfaction with automated responses, data-driven insights, and real- time communication. Reach more customers https://www.cequens.com/products/omnichannel-chat 1/9

  2. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS Connect with customers on their preferred channels, such as WhatsApp, Messenger, Apple Business Chat, and Google BM, to reach a wider audience and maintain strong brand presence and equity. Activate engagement Send order updates, reminders, and transactional confirmations through omni-channel support to engage customers, meet their expectations and enhance their experience. Convert leads to customers Boost Conversion Rates Description: Utilize chatbots and real-time communication to efficiently interact with potential customers, converting leads into loyal customers by providing prompt and personalized support. Retain customer loyalty Enhance customer retention and loyalty by offering seamless support through channels like WhatsApp and Messenger, fostering long-term https://www.cequens.com/products/omnichannel-chat 2/9

  3. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS relationships and customer satisfaction. Comprehensive omni-channel support CEQUENS Omni-Channel Chat provides support for WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. Benefit from real-time communication, AI-powered bots for automated responses, efficient queue management, seamless system integration, and valuable insights through analytics. Real-time communication Automated Answers Queue Ma Real-time omni-channel communication Engage with customers in real-time across various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. Deliver prompt responses and support, meeting your customers where they prefer to communicate.  Instant messaging on preferred channels  Personalized communications https://www.cequens.com/products/omnichannel-chat 3/9

  4. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS  Timely updates and support 0% 0% Of customers expect multiple channels Retention with effective omni-channel engagement 0x Higher satisfaction among brands that use omni-channel engagement Improved customer satisfaction through omni-channel engagement With Omni-Channel Chat, businesses can offer seamless support across various channels, including WhatsApp, Facebook Messenger, Apple Business Chat, Google BM, and more. This comprehensive omnichannel suite ensures efficient communication, personalized assistance, and timely responses, leading to heightened customer satisfaction and increased brand loyalty.  Enhanced customer engagement Interact with customers on multiple platforms, providing seamless and personalized support, driving meaningful conversations.  Improved operational efficiency Streamline support processes, manage interactions, automate responses with AI-powered chatbots, and integrate systems for enhanced efficiency. https://www.cequens.com/products/omnichannel-chat 4/9

  5. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS  Highercustomerretention and loyalty Multi-channel support leads to improved satisfaction, higher retention, and increased brand loyalty, nurturing long-term relationships. Discover how our solutions have transformed businesses and facilitated seamless connections “ Our goal is to provide our clients with solutions that make their transactions on our platform more “ As a c our mis meaningful. Deploying CEQUENS Bots, WhatsApp for Business API, and SMS API has enabled us to commu solution enhance the way Urenters reach out to us, positively impacting our ROI and client satisfaction rates.” custom and effi Decath Omar Al-Ashi Founder & CEO Transparent pricing that fits your needs Explore our straightforward pricing options designed to align perfectly with your requirements. No hidden fees, just clarity and flexibility. CEQUENS Omni-Channel Chat + CEQUENS Bots * Together, these two powerful solutions offer excellent customer support and brand engagement through multichannel integrations on WhatsApp, Messenger, iMessage, Google BM, and more. https://www.cequens.com/products/omnichannel-chat 5/9

  6. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS  Brand engagement through multichannel integrations on WhatsApp, Messenger, iMessage, Google RCS, and more.  Excellent customer support Pricing is available in pre-paid and post-paid options for your convenience. $5/month per agent. Plan Features: FAQ BOT Included Free Yes 1 Agent * Please refer to additional channel costs. Get started Thousands of businesses rely on our cloud communications platform to build stronger customer connections. Get started See plans & pricing Industry insights, thought leadership, and more on CEQUENS's new blog Oct 2, 2024 https://www.cequens.com/products/omnichannel-chat 6/9

  7. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS EX, diversity, and other trends reshaping the corporate landscape MEA Insights Featured  Read more Sep 11, 2024 Infusing SaaS into CPaaS: What MEA enterprises need to know CPaaS MEA Insights  Read more Aug 1, 2024 One tomato at a time: How the Pomodoro Technique boosted my productivity Featured Employee Experience  Read more https://www.cequens.com/products/omnichannel-chat 7/9

  8. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS Frequently asked questions Here are some commonly asked questions about CEQUENS Omni- Channel Chat. How does Omni-Channel Chat improve customer engagement? Can I use CEQUENS Omni-Channel Chat for multiple communication channels? How does the system handle customer interactions and inquiries? Can CEQUENS Omni-Channel Chat integrate with existing customer support systems? Are AI-powered chatbots included in the platform? Is there a pricing plan that suits my business needs?  Products  Industries  Other Links CEQUENS is a global communications and engagement solutions provider, helping organizations communicate efficiently and reliably https://www.cequens.com/products/omnichannel-chat 8/9

  9. 1/10/25, 4:44 PM Omni-Channel Chat – Applications | CEQUENS  hello@cequens.com  One Central - The Offices 4, #206 - Dubai - United Arab Emirates     © 2024 CEQUENS. All rights reserved. Privacy Policy Terms and Conditions Information Security Policy CITC Regulations https://www.cequens.com/products/omnichannel-chat 9/9

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