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Omni Channel Shopping Experience

A leading Retail software company, delivering Retail Solutions with seamless integration through CRM, POS, Merchandise Planning and Promotion campaigns.

UrvashiBharwani
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Omni Channel Shopping Experience

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  1. The Omni-channel Shopping Experience

  2. Introduction In the age of multiple channel shopping, omni-channel retailing has empowered: the customer with more choices the retailer with more opportunities

  3. Key statistics on omni-channel retailing More than 84% retailers believe it is important to provide consistent omni-channel customer service 71% shoppers expect to view in-store inventory online while 50% expect to buy online and pick-up in-store

  4. Category-wise omni-channel shopping

  5. Physical store remains the primary retail touch point for consumers

  6. M-commerce – capturing a bigger share of the omni-channel pie

  7. What’s next? Social commerce

  8. Top factors that influence online & in-store purchase decisions

  9. Cross-channel fulfillment programs – the list of priorities for retailers

  10. Data Courtesy • www.pwc.com • www.accenture.com • www.emarketer.com

  11. www.etpgroup.com

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