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Frequently Asked Questions - Melbourne Car Rental

One of the most difficult issues with renting a car is dealing with damage, both pre-existing and new. At Melbourne Car Rental we believe in having an open and accountable process for this.

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Frequently Asked Questions - Melbourne Car Rental

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  1. Frequently Asked Questions - Melbourne Car Rental www.melbournecaranduterentals.com.au

  2. Rental Cars and Damage One of the most difficult issues with renting a car is dealing with damage, both pre-existing and new. At Melbourne Car Rental we believe in having an open and accountable process for this. While we have to manage this problem so that costs are recovered, we do not want our customers to be unfairly treated. For your protection we take a video of all cars before they go out. We also provide you with a written damage report that is your responsibility to use to note any damage to your rental car before you leave. We encourage you to take your own photos and video when picking up and dropping off the vehicle. In fact the ACCC recommends this. In the event of an accident or damage to your rental vehicle, your chosen excess will be charged to your credit card as well as an accident administration fee of $110 and charges for days off the road while the vehicle is being repaired. www.melbournecaranduterentals.com.au

  3. How do I book? Once you have confirmed you want to book the vehicle or submitted an online booking request www.melbournecaranduterentals.com.au

  4. Can I rent a car with someone else’s credit card? Yes, as long as the credit card holder is the hirer of the vehicle and is present when the vehicle is picked up. You can then be added as an additional driver. www.melbournecaranduterentals.com.au

  5. Our Guarantee We guarantee you get the car you book or it’s free. www.melbournecaranduterentals.com.au

  6. Our Guarantee Visa and Mastercard only. www.melbournecaranduterentals.com.au

  7. Contact Us MELBOURNE CBD MELBOURNE AIRPORT TULLAMARINE Address Shop 3, 108 A’Beckett Street, Melbourne3000 Phone +61 3 9329 8587 Time Mon- Fri from 8am – 6pm Sat 8am – 3pm, Sun 9am – 1pm Address 70 – 90 Garden Dve, Tullamarine, VIC 3043 Phone +61 3 9335 4877 Time 24 hours service Pre-booked cars only www.melbournecaranduterentals.com.au

  8. Thank You www.melbournecaranduterentals.com.au

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