Information Technology Outage Workshop

1. Information Technology Outage Workshop Washtenaw County

2. Information Technology Outage Workshop Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract

3. What is this workshop about? • Answers: • It’s about you being able to perform your job • It’s not about being an IT technician • It’s not about being a networks systems specialist • It’s about how “YOU” use information technology • It’s about planning for prudent backups so you can do your job if IT is down

4. Where is your information and what “IT” or communications services do you use everyday? • Desktop / Laptop computers • Networked servers • Onsite • Offsite • Cellular phone • Email • Messaging/chat • Internet • Computer files • Databases • Spreadsheets • Electronic accounting

5. Continuity of Operations Planning(COOP) • Ultimate Objective • Among other things: • Sustain operations when denied the use of existing resources (like IT networks) so to still perform essential work functions • Planning Timeframes • Before (Preparedness) • During (Implementation) • After (Reconstitution)

6. Definitions • Mission Essential Functions • Primary Mission Essential Functions (PMEF) • Mission Essential Functions (MEF) • Non-Mission Essential Function (Non-MEF) • Vital information/records/systems • Alternate Relocation Point (ARP)

7. Mission Essential Functions (MEF) • Identify MEFs / Non-MEFs • MEF services must continue • Not every function is essential • Identify MEFs / Non-MEFs systems • Not every system is essential • MEF system access • Direct access • Network access

8. Primary/Mission Essential Functions • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

9. Vital Information Storage/Access • Storage • Direct access • Network access • Access • Operating systems • Software applications • Data configuration

10. Vital Information Storage/Access • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

11. Solutions to “IT” Outages • Backups • “Warning” and “No Warning” scenarios • Information Technology • Communications • Pre-positioned resources • Alternate Relocation Points (ARP)

12. Solutions to “IT” Outages • Drive Away Kits • Items necessary to accomplish PMEF/MEFs • Stored at workplace, possibly pre-positioned • To be moved if adequate warning allows • IT/Comm backups • Personal “GO” Kits • Short/No-notice travel • IT/Comm backups • Keep in personal possession

13. “Warning” and “No Warning” • No Warning Scenario • Work Hours • Drive Away Kits (Maybe – Based on Hazard) • Pre-Positioned Resources • Personal “GO” Kit • Non-Work Hours • Pre-Positioned Resources • Personal “GO” Kit • Alert / Warning Scenario • Drive Away Kits • Prep & Movement of Additional Resources • Time for Personnel to Pack and Prepare

14. Information Technology Backups • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

15. Internet/VOIP Communications Backups • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

16. Going Where “IT” Is! • Alternate Relocation Point (ARP) • Pre-positioned Resources • Power • IT/Comm Networks • Cold/warm/hot sites • IT/Comm Systems • Computers • Phones • Backup/updated files • Not to mention… • Infrastructure • Electricity and Backup Generator • Sanitary Facilities • Space and equipment availability • Work surfaces • Office furniture • Office equipment

17. Conclusion Questions?