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Creating Multimedia Software Manuals. Bob Bergland Missouri Western State College STC Region 6 Conference Oct. 4, 1999 6 Presentation. Multimedia includes. Sound Video Animations Hypertext Graphics. Types of Multimedia. • Presentations • Web • CD-ROM • VHS Tape/TV.

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creating multimedia software manuals

Creating MultimediaSoftware Manuals

Bob Bergland

Missouri Western State College

STC Region 6 Conference

Oct. 4, 19996 Presentation

multimedia includes
Multimedia includes
  • Sound
  • Video
  • Animations
  • Hypertext
  • Graphics
types of multimedia

Types of Multimedia

• Presentations

• Web

• CD-ROM

• VHS Tape/TV

multimedia can be used for
Multimedia can be used for...
  • Oral presentations
  • Product promotions
  • Product demonstrations
  • Training
  • Online/CD-ROM Documentation/manuals
multimedia software manuals
Multimedia Software Manuals
  • Can help increase user’s liklihood of becoming informed
  • Supplement--not replace--existing hard copy and online manuals
  • Total quality documentation package can reduce tech support costs
  • More positive user experience= greater sales
  • Multimedia manual can be used as promotional tool
two current examples
Two current examples
  • FrameMaker overview/documentation QT movie
    • CD-ROM based
    • Promo/demo/instruction purposes
  • Livemanuals.com website
    • Web based
    • Instruction purpose
    • Goal to reduce tech support in a commercial electronics industry which spends $800 million+ per year in support
mm factors to consider
MM Factors to consider
  • Timeline
    • Working prototype of product needed? (prototype to production timeframe)
    • Production time
    • Scheduling contract work time
    • Editing/Review time
    • Reproduction time
factors to consider before using mm
Factors to consider before using MM
  • Cost
    • In-house personnel time
    • Contract personnel costs
    • Hardware/software
    • Production costs
    • Distribution costs
    • Configuration shown: 100mhz 603e PowerPC laptop, 16 mb RAM, 50 mb HD, Macromedia Director 6.0 Hardware circa 1995-6, Software 1997
factors to consider before using mm9
Factors to consider before using MM
  • Customer compatibility
    • Platform concerns
    • Hardware capability (processor, RAM/disk space, sound card, CD-ROM, WWW connection)
    • Software compatibility
factors to consider before using mm10
Factors to consider before using MM
  • Will this MM manual really help users?
  • Given the cost/time constraints, will your production quality be high enough to represent your company well?
  • Will you be able to update this multimedia project easily?
slide11

Types of Multimedia

  • Web Advantages
    • Quick distribution time
    • Cheaper and quicker updates
    • Less quality expected
  • Web Disadvantages
    • Download times
    • Broadcast quality
    • Server space/limitations on capabilities/time
types of multimedia12
Types of Multimedia
  • CD-ROM Advantages
    • Better quality
    • Low download times
    • More capabilties
  • CD-ROM Disadvantages
    • Cost & Reproduction time
    • Updating
    • Space considerations (DVD)
rewards of using multimedia
Rewards of Using Multimedia
  • Can present information in the most efficient, easy-to-understand manner
  • Fun for user--increases chance of use
  • Impresses client
acknowledgements

Acknowledgements

Hardware/software provided through MWSC Funding for Results Program

available on pdf after sun

Available on PDF (after Sun.)

www.mwsc.edu/~bergland/multimedia.html

bergland@griffon.mwsc.edu