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Enhancing Online Retail Using User Review Technology: Theory, Models, and Future Prospects

Explore the theory and business models behind user reviews in online retail, examining the role of technology in reducing perceived risk. Learn about the Prospect Theory and how it supports online consumer choices, with a focus on accuracy, effort, and information completeness. Discover the impact of user reviews on decision-making, problem-solving, and time constraints in a rapidly evolving digital marketplace. Delve into the realm of virtual communities and blog functions to understand the power of online user feedback. Consider the future of retailing on the internet and the potential for leveraging user reviews to enhance consumer experiences.

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Enhancing Online Retail Using User Review Technology: Theory, Models, and Future Prospects

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Presentation Transcript


  1. Online User Review andThe Theory Behind Ting-Han Chao (Daniel)

  2. Web enabled technology • Blog functions • Virtual communities

  3. Online user reviews

  4. Three Business Models

  5. Online Retailers & User Review

  6. Technology Using the Technology

  7. Questions

  8. Theory backs it up!

  9. Prospect Theory Kahneman, Tversky 1979

  10. Perceived risk

  11. Perceived Risk in E-Commerce Jarvenpaa, Todd 1997 Future for Retailing on Internet

  12. Reducing Risk Markin, Rom J., Jr. 1974

  13. Constructive Consumer Choice

  14. A Accuracy & Effort Relative Accuracy WADD EQW LEX EBA RC Effort

  15. What Online User Review Can Do Relative Accuracy Effort

  16. Problem Size

  17. Time Pressure

  18. Completeness of Information

  19. Pros and Cons Deloitte Consumer Product Group- 2007

  20. HOW!

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