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Effective Communication Strategies for Job Analysis Discussions

Learn key topics like job analysis communication issues, interview questions, and the impact of communication in grad school versus business. Understand the importance of language and audience perspective. Presented by Dr. Joan Brannick at the Job Analysis Class, USF, on February 27, 2003.

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Effective Communication Strategies for Job Analysis Discussions

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  1. Talking to Management about Job Analysis:It’s Not About You Presented to: Job Analysis Class, USF February 27, 2003 Presented by: Joan Brannick, Ph.D.

  2. About You • Name • Previous work experience • Research area • One question/issue

  3. About Me - Job Analysis Experience • Undergrad/grad school • Tampa Electric • Naval Training System Center • Eckerd Corporation • Tampa Electric • Cargill, Inc. • CenturyTel

  4. Today’s Topics • Job Analysis Communication Issues • I/O-Management Communication Issues

  5. Specific Job Analysis Issues

  6. Pre-Job Analysis Questions • Who – wants it, uses it, does it, supervises it • What – the problem(s), the issue(s) • When – timeframe/deadlines • Where – part of company/all of company • How – the process, people, time, budget, etc. • Why – the purpose, the solution

  7. FAVORITE JOB ANALYSIS INTERVIEW QUESTIONS

  8. Keep in Mind . .. • Selection focused • Tasks are a given

  9. Interview Question #1 What 4-5 characteristics or skills does someone need to have to be successful in this job? Why?

  10. Interview Question #2 Tell me 3-4 adjectives that best describe this organization as a place to work.

  11. Interview Question #3 What are the 1-2 most common reasons people voluntarily/involuntarily leave this job?

  12. Interview Question #4 What is the number one expectation that people have about this job/company that is not met?

  13. Interview Question #5 We’ve covered a lot of ground in a short period of time. Is there anything else that you think is important for me to know that we haven’t discussed already?

  14. Lessons Learned • Consider your audience. • Partner with rather than preach to. • Be prepared. • Use the 80/20 rule in interviews. • Begin with the end in mind.

  15. I/O-Management Communication Issues

  16. Differences in Communication in Grad School vs. Business • Purpose • Approach • Language

  17. Purpose of Communication in Grad School vs. Business • More similar than different • Audience understands (it’s not about you) • Audience thinks it is important (it’s not about you) • Audience motivated to take action (it’s not about you)

  18. Approach to Communication

  19. Impact • Impact – Contribution to the literature • New • Contribute to theory • Contribute to practice • Impact – Organization • Quality • Quantity • Time • Cost

  20. Approach to Communication

  21. Objective vs. Subjective No data without stories, no stories without data. Professor of Sims Wyeth, Management Consultant People want data, they remember stories. Joan Brannick, Consultant/Author

  22. Approach to Communication

  23. Language is Important • Language affects how people feel about themselves and about you: • You are competent • You are arrogant • They want to help you • They are stupid

  24. Grad School/IOOB Speak • Task Inventory • Functional Job Analysis • Job Element Method • Taxonomy • PAQ • C-JAM • Attributes • Ipsative • Likert

  25. Business/Management Speak • Task listing • Performance areas • Job description • Job classification • Job evaluation • Competencies • ADA • Essential functions

  26. Talking to management about job analysis is NOT about this . . .

  27. Talking to management IS about this . . . • Know your audience. • Will they understand your message? • Will they think it’s important? • Will they be motivated to take action?

  28. QUESTIONS/CLOSING

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