Unified Communications Ron Quartulli Westelcom Account Executive
Purpose Provide an overview of Unified Communications: • What is Unified Communications? • How does it work? • What are the benefits?
What is Unified Communications? Definition: Unified Communications Systems converges voice, video, data and mobile applications. Customer have choices in how their communications & collaboration software is delivered, managed and maintained. Some examples include: • Find-me-follow-me • Call routing • Presence based communications Email Fax Voicemail Cell/PDA
How does it work? Communication Nervous System You are in the center of the communications experience • Brings Together Multiple Business Communication Applications • Mobile Work Force • Home Office • Branch Offices to Enterprise Office
Real-time Dashboard Unified Communications Demonstration
What are the benefits? • Allows workers to leverage multiple communication mediums (i.e. Voice, email, messaging, and video) • Can be used to tie customers closer to vendors • Allows workers conduct business across multiple workplaces… • All your communications are available on every device and in every Microsoft office application. • Streamline end-user communications and increases efficiency and reduces costs. • When your on the road, your e-mail, calendar events & address book go with you, automatically.
Statistics regarding the Benefits of UC • Organizations using Unified Communication clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try. • Use of Softphones resulted in an average savings of $1,700/mth in cell phone and long distance charges. • Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management. Mobile workers saved 55 minutes per day. • Companies using Integrated Voice & Web Conferencing reported a 30% reduction in conferencing expenses by making Integrated Conferencing capabilities available in-house and on-network. Average savings of $2,000/mth in travel costs… Source: www.cisco.com - Oct 2008
We defined Unified Communications as the convergence of multiple communications media. • We showed how Unified Communications seamlessly ties together multiple communications systems. • Unified Communications offers business opportunities to improve enterprise efficiency and employee productivity. Summary
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