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Thermacore Europe Ltd. Northumberland based SME 61 Employees Achieved SC21 Bronze Award Recognition Feb 2012 Regionally led supported by MAS North East. SC21 Timeline. CSIP Oct 2011. Diagnostics June & August 2011. May 2011 Sign Up. Bronze Award Feb 2012.

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Thermacore Europe Ltd

Northumberland based SME

61 Employees

Achieved SC21 Bronze Award Recognition Feb 2012

Regionally led supported by MAS North East

  • CSIP Oct 2011

  • Diagnostics June & August 2011

  • May 2011 Sign Up

  • Bronze Award Feb 2012

SC21 Development & Performance - Diagnostics:

Business Excellence

(Score Av 305)

Manufacturing Excellence

(Score 266)

Performance Metrics:

Each SC21 company should use the following

definitions of quality and delivery:

Av 100%

Av 97%

Sustainable Improvement:

  • To eliminate duplication SC21 companies have agreed to a single improvement program that is relevant to all customers.

  • The improvement journey must be driven by senior management to ensure the improvement plan is regularly reviewed and that all necessary resources are available to undertake the defined tasks.

Improvement Framework:

Framework below is the recommended SC21 approach for small to medium companies. Larger companies would be expected to use the EFQM model.


  • SC21 companies have signed up to a formal recognition process which reflects the contribution and commitment of their supply chain.

  • Organisations achieving and maintaining agreed criteria in terms of delivery, quality, sustainable improvement and the associated improvement frameworks (business and manufacturing excellence) receive recognition in the form of a bronze, silver or gold award sponsored by an SC21 company, regional partner, or A|D|S.


  • Thermacore were invited to submit a ‘Bronze’ Award portfolio Dec-2011

    • Supplier Storyboard

    • Improvement Framework Assessment

    • Performance Metrics

    • CSIP Status

    • Successes, Relationship & Customer Testimonials

  • Notified Jan-2011, we will be awarded at the SC21 Task force meeting to be held at Selex (Edinburgh) on 13th-14th Feb-2012


  • CSIP Linked to Business Strategy to drive Continuous Improvement Culture.

  • Commitment to support key customer supply chain improvement program

  • Right first time improving trends & Zero customer returns for Selex in past 12 months

  • Financial benefits associated with cost saving made through improvement focus.

  • Competitive advantage in specific target markets.

  • UK & Worldwide recognition.

  • “With SC21, Thermacore Europe are in a better position to win new contracts, not to mention being in a much better position to effectively introduce new products and technologies. “

A Customer Perspective:

"Thermacore are a very flexible, professional, responsive and proactive organisation who recognise that there may be changes in our requirements.  They adapt to these changes, whether they be from design, schedule or configuration.

They are a company who are keen to work with us to develop better products and to address technical challenges whilst offering cost effective solutions.

Our relationship with them is very open and there on time delivery performance is one of the best on our Projects."