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Trouble Shooting with the Customer

Trouble Shooting with the Customer. Questions to ask the Customer to help find the problem with their automobile. Have them Describe the problem take good notes so you can relay the information to the mechanic that is working on the car. Exactly what are the symptoms. Symptoms when starting

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Trouble Shooting with the Customer

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  1. Trouble Shooting with the Customer Questions to ask the Customer to help find the problem with their automobile.

  2. Have them Describe the problem take good notes so you can relay the information to the mechanic that is working on the car.

  3. Exactly what are the symptoms • Symptoms when starting • _turns over too slowly • _turns over properly, but starts hard • _turns over properly, but does not start • _must turn over too long before it starts • _I must press the gas pedal for the engine to start

  4. Symptoms when starting cont. • _starts normally but then stalls, will not run • _idle speed is rough when engine is cold • _idle speed is rough when engine is hot

  5. Symptoms when driving • _hesitates or stalls when I speed up • _stalls when I slow down or stop short • _lacks power or misses when vehicle is running on road • _knocks or "pings" • _keeps running after I turn it off • _backfires (popping noise) • _speed changes without my touching the gas pedal

  6. When do you notice these symptoms? • Engine conditions • 1. when gauge for engine temperature shows: • _ cold _ normal _ hot • _ or at all temperatures

  7. 2. when engine speed is at __ RPM on tachometer • 3. when car or truck is • _ warming up (fast idle) • _ restarting (with temperature gauge showing "normal") • _ driving with engine warmed up (after driving 10 minuets.)

  8. Weather conditions • _ hot (over 80 F) • _ cold (below 50 F) • _ humid or rainy • _ other:_______

  9. While driving, you: • _ press on the gas pedal: • _ hard _medium _light • _ release pressure on gas pedal • _ cruise at constant highway speed • _ when you brake • _ drive at ___ miles per hour • _ drive for about ___ miles

  10. How often do the symptoms show up • _ always _ sometimes _ rarely

  11. Does "Check Engine" light go on? • Have any other warning lights come on, or have any gauges been out of range, such as a high temperature or low oil pressure reading.

  12. When did the problem begin? • _just started • _when the car or truck was new • _suddenly at ______ miles • _gradually, between ______ miles and _____ miles

  13. When did the problem begin? Cont. • _after a repair. If so what type • _collision _mechanical _electrical • _can't recall, not sure when it started

  14. What about your fuel? • Type: • _unleaded _premium unleaded _gasohol • Brand: ______________________ • Fuel economy: ____ MPG • (they need to do the math not I fill up every two weeks)

  15. The End Most information taken from Fords Tell Your Technician Booklet other added by Myself Sals

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