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In today's dynamic business environment, organizations often face choices between outsourcing IT support and utilizing in-house resources. Outsourcing offers advantages such as cost savings, increased productivity, and access to specialized skills. However, it bears risks like weak management and potential hidden costs. On the other hand, in-house solutions promise better control, continuity, and higher visibility but come with high investment and potential staffing issues. A hybrid approach can leverage the strengths of both methods to maximize efficiency and focus on core activities.
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Supplying IT support • Carry on with out sourcing • Completing “INHOUSE” • Mixture of two
Out sourcing • It is a process when you hire outside services to take part on to your project • Need more production • Speed up work
Advantages • Focus on core activities • Cost saving • flexibility • Continuity and risk management • Lower investment risk
Dis advantages • Weak management • Outdated technologies • Hidden costs and technology indivisibility • Fuzzy focus.
Inhouse Assigning a project to a person with in the company instead of hiring an outside person. • It uses own resources • Cost effective
Advantages & disadvantages Advantages Disadvantages High investment Problems with staff high volumes • Process control • Fixed costs • Increases visibility
Mixture of two approaches • combination of two approaches. • Cost , quality, technology and customer requirements.
Advantages: • Works simultaneously • efficiency & focus • ideas & quality improvement. Disadvantages: • New risks • Loses flexibility • functional errors.
Changing IT department 1. New IT manager2. Core IT staff members3. Staff in teams 4. Implementation plan 5. Customer relationship 6. Client satisfaction