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Client Access & Unified Messaging

INF205 Look Ma` It’s Alive !. Client Access & Unified Messaging. Exchange 2007. Roni Havas רוני האווס - Messaging, Collaboration & Hosting Technology Lead EGP - Solution Technology Unit - Microsoft Israel ronih@microsoft.com. What you are about to see (hear).

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Client Access & Unified Messaging

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  1. INF205 Look Ma` It’s Alive ! Client Access & Unified Messaging Exchange 2007 Roni Havasרוני האווס - Messaging, Collaboration & Hosting Technology Lead EGP - Solution Technology Unit - Microsoft Israel ronih@microsoft.com

  2. What you are about to see (hear) • Exchange 2007 (“12”) CAS & UM Services • In Depth • Outlook Web Access evolution • Making calendaring great • Unified Messaging and the Universal Inbox

  3. Info Worker Situation IT Pro Situation • E-mail is mission critical • E-mail systems too complex/ expensive • Management tasks tedious, not automated Org-wide Situation • Security the top concern • Spam & viruses compromise the e-mail experience • Regulatory compliance critical in many industries • Users want easy access to all their communications • Mobile devices are increasingly common • Calendaring is frustrating Active protection Access Control Exchange 2007 Themes – Why? • Anywhere Access • Unified Messaging • Enhanced Inbox Experience • Search • ………….

  4. Hub Transport Routing Policy Exchange 2007 Enterprise Topology Enterprise network Hub Transport Hub Transport Edge Transport PBX or VoIP OtherSMTPServers I Hygiene Routing Routing Policy Routing N T Unified Messaging E Applications: OWA R Voice Messaging Protocols: ActiveSync, POP, IMAP, RPC / HTTP … Mailbox N Fax E Programmability: Web services, Web parts Mailbox T Client Access Public Folders

  5. Hub Transport Routing Policy Exchange 2007 UM Topology Enterprise network PBX or VoIP I N T Unified Messaging E Applications: OWA R Voice Messaging Protocols: ActiveSync, POP, IMAP, RPC / HTTP … Mailbox N Fax E Programmability: Web services, Web parts Mailbox T Client Access Public Folders

  6. Client Access and Unified MessagingBest roaming server Unified Messaging Outlook Web Access Evolved • One inbox – email, voicemail, fax • Simple to deploy and manage – single point of administration • Broaden email/PIM access to voice-only phones • Deliver more IW roaming value • Access your most important information while away from desk • Best roaming companion to Outlook Unified Messaging OWA Evolved Great mobility story Great programmability • Best offline/sync experience • Enable broad set of smart phones to sync natively with Exchange • Make provisioning, status,diagnosis of devices easy • Easy-to-use web services for broadest set of applications • Web parts that developers can reuse in their portal apps Programmability Mobility

  7. New OWA Features • Universal Inbox • Address Book • Address Auto Complete • Search • Spell Checking

  8. SharePoint and UNC Document Access • OWA and EAS proxies SharePoint and File Share data • Read-only access • Enable access to documents through OWA without exposing the stores on the Internet directly • One-click follow document links in emails • OWA UI to open locations and save “favorites” • Securing WSS/UNC access • Access is made while impersonating user • On/off switch per user, per OWA v-dir and also depending on whether the user has logged on from a public/private computer • Server block and allow lists are implemented

  9. OWA Document Access • Documents Folder • Link

  10. Calendar Concierge Services • Server-side always-on meeting processing • Auto-tentative placement of new meetings on the calendar • Benefits all clients • Calendar accurate even if user isn’t accepting everything • OWA, sync and UM users see latest appointment information • Works on more than just the Inbox folder • Resource mailboxes “specially marked” in the AD • Resource-specific AD schema extensions • Marked as “Room” or “Equipment” • Customer-defined properties (“TV”, “LAN”, “Projector”) • Browse rooms separately in the Address Book • New “All Rooms” address list • Search based on resource properties (“34 TV”)

  11. Calendar Concierge • Resources • All Rooms Search • Meeting Request • Suggestion Quality

  12. Out of OfficeEnd-user enhancements • Internal vs. External OOF message • External message can be limited to just the user’s Contacts • External message not sent to junk mail or mail marked with “Precedence: bulk” • Users can turn on or off their own external OOF messages • Administrators can block particular users from turning on external OOF messages and scope allowed domains • OOF start time + end time • Set ahead of time and forget about it • HTML OOF messages

  13. Sorry, I’m OOF • Internal OOF • External OOF (But only from the 10th)

  14. Unified Messaging andThe Universal Inbox

  15. Exchange 2007 Unified MessagingAnywhere Access to the inbox • User Features • Call answering / voicemail (Outlook and OWA) • Fax receiving • Subscriber access – e.g. “I’ll be late” from any phone • Auto-attendant – directory dialing, customized menus • Administrator Features • Fully integrated with Exchange • All messages stored in one inbox • e-mail, voicemail, fax • Single • Directory infrastructure • Point of administration • Troubleshooting, etc

  16. What have we seen (heard) so far … • Exchange 2007 Client Access Services • Adding more value to the Inbox • In Depth • Outlook Web Access evolution • Making calendaring great • Unified Messaging and the Universal Inbox But wait…. There’s more !

  17. Look Ma` It’s alive!

  18. Thank you Roni HavasMessaging, Collaboration & Hosting Technology Lead EGP - Solution Technology Unit Microsoft Israel ronih@microsoft.com

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