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Process Improvement. Productivity. Level 4 Maturity. Indispensable. COMPANY CONFIDENTIAL. Operational Excellence: Imperatives.

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operational excellence imperatives

Process Improvement


Level 4 Maturity



Operational Excellence: Imperatives

Create an indispensable relationship w/ customers and suppliers by listening to and fully understanding their needs and desires, incorporating them into our end-to-end process design.



Growth in

Op Income

Establish a continuous process improvement discipline by formalizing continual analysis and providing each employee with transparency on each process.

Establish industry-leading productivity goals and create seamless process/workflows to drive and measure customer loyalty on a global basis.

Appraisal /



Enable OPX “Level 4” maturity by ensuring all leaders achieve expertise in change management and reach “Mastery” certification within three years.


of Leaders

Certified in

Process Mastery

FY09 TS Tactical Summit

operational excellence

Operational Excellence

Usha Shah

VP , TS Global Operational Excellence

opx highlights fy08
OPX Highlights – FY08
  • OPX Methodology & structure in place
    • Common OPX methodology established & deployed
    • Change agents in Americas & EMEA
    • Change agents training completed (N.A.)
  • Increased OPX awareness
    • Leadership engagement sessions in all regions
    • Employees Lunch & Learn sessions in Americas
    • OPX workshops in EMEA and AP
  • OPX Review cadence established
    • Achieved $5 M in benefits through process re-engineering projects and the Avnet Results program (N.A.)
    • 14 projects in pipeline with estimated $12.7M benefits (N.A.)
    • Several projects initiated in AP & EMEA

FY09 TS Tactical Summit

looking forward to fy09
Looking Forward to FY09
  • Evaluate performance toward level 2 maturity
    • Define process & complete assessments
    • Identify gaps and resolve
    • Communicate Results
  • Task Workers to Process performers
    • 100% of SLT to complete ‘Breakthrough Performance’ training
    • 100% of employees complete ‘Culture of Excellence’ training
    • Socialize common language, share success stories
    • Promote replication of benefits by utilizing “Results’ program
  • Improve E2E Core processes
    • Involve suppliers and customers into process re-design efforts
      • Identify high priority customer facing processes for re-design
      • Conduct pilot run in each region

FY09 TS Tactical Summit